Business Change Manager

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Brampton, Intermodal Drive
Job Posting Title: Business Change Manager
Time Type: Full Time

Compensation: Salary range $70,000 - $90,000, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

SUMMARY
The Business Change Manager supports the planning, execution, and successful adoption of cross-functional change initiatives involving business processes, systems, and operational improvements across DSV Road. This role partners with Operations, IT, Engineering, Finance, and other stakeholders to manage assigned projects, gather and translate business requirements, assess impacts, coordinate testing and implementation, and support successful adoption of change. This position serves as an individual contributor and is responsible for independently managing assigned projects and workstreams using change management, project management, and business analysis best practices.

KEY DUTIES AND RESPONSIBILITIES
• Manage assigned change projects and workstreams from planning through implementation and adoption.
• Develop and execute change management plans, including stakeholder engagement, communication, training, adoption, and resistance-management activities.
• Partner with Operations, IT, Engineering, Finance, and other cross-functional teams to support new business implementations, system enhancements, and process improvements.
• Conduct change-impact and readiness assessments to identify affected stakeholders, processes, systems, risks, and implementation needs.
• Gather, analyze, and document business, functional, and technical requirements through stakeholder discussions, workshops, process reviews, and workflow analysis.
• Map and evaluate current-state processes and support the development of future-state workflows and solutions.
• Serve as a liaison between business and technical teams to ensure requirements, system impacts, and business needs are clearly understood and aligned.
• Coordinate User Acceptance Testing (UAT), including test planning, business-user participation, issue resolution, and validation prior to implementation.
• Develop and maintain project documentation, including requirements, process maps, testing documentation, project plans, training materials, and related deliverables.
• Coordinate implementation readiness, communications, and training to support successful adoption of new systems, processes, and ways of working.
• Monitor project milestones, risks, issues, dependencies, and change adoption and communicate progress to stakeholders and leadership.
• Identify changes in project scope, timing, or requirements and assess potential impacts to business processes, systems, and project deliverables.
• Facilitate meetings, workshops, and project discussions with cross-functional stakeholders at various levels of the organization.
• Independently prioritize multiple projects and competing business needs while maintaining established timelines and deliverables.
• Identify and recommend opportunities for process improvement, operational efficiency, and continuous improvement.
• Perform other duties, projects, and responsibilities as assigned.

Quality, Health & Safety:
• Supports organizational commitment to ISO 9001.
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience
• Bachelor's degree in Business Administration, Supply Chain/Logistics, Engineering, Information Systems, or a related field preferred; equivalent combination of education and relevant experience may be considered.
• Minimum of 3 years of experience in change management, business analysis, project management, logistics operations, process improvement, consulting, or a related field.
• Experience supporting or independently managing cross-functional projects, system implementations, or business process changes.
• Experience gathering and documenting business requirements, facilitating stakeholder discussions, and developing current- and future-state process maps.
• Experience within transportation, logistics, freight brokerage, or supply chain environments preferred.
• Prosci Change Management/ADKAR certification preferred.
• PMP certification or equivalent project management training preferred.

Skills and Competencies

General Operations Skills/Competencies:
• Knowledge of change management principles and methodologies, including stakeholder engagement, communication, training, adoption, and resistance management.
• Strong business analysis and process-mapping skills.
• Strong project management, organizational, analytical, and problem-solving skills.
• Ability to independently manage multiple projects, priorities, and deadlines.
• Ability to translate business needs into clear requirements and communicate effectively between technical and non-technical stakeholders.
• Strong facilitation and presentation skills with the ability to lead meetings, workshops, and cross-functional discussions.
• Ability to influence and collaborate effectively across functions without direct authority.
• Strong written and verbal communication and interpersonal skills.
• Knowledge of Transportation Management Systems (TMS), logistics and freight brokerage processes, and system integrations such as EDI and API preferred.
• Familiarity with project management and collaboration tools such as Jira and Confluence preferred.
• Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

• English is the principal language for this position, additional languages may be required in other locations.
• Ability to communicate effectively in a diverse multicultural environment.
• Proficiency in Microsoft Office 365, including Outlook, Excel, PowerPoint, Word, Visio, Teams, and OneNote.

Physical Demands

• This position operates primarily in a professional office environment with regular interaction with operational, technical, and business teams. The position may occasionally require access to operational or warehouse environments in connection with project implementations, process assessments, or other business needs. The noise level is generally low to moderate.
• Some travel may be required based on project and business needs.
• Prolonged periods sitting and standing at a desk and working on a computer
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

DSV does not use AI to screen candidates during the recruitment process

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [email protected].