Business Development Director

Description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview

The Business Development Director is a highly motivated self-starter who will lead and provide strategic sales initiatives, engage in marketplace sales activity and work closely with the Market Leaders, operational Executives and the Marketing Department on lead generation activities, sales activities and proposal generation activities. The role requires superior planning, communication and business development skills together with the ability to effectively collaborate with various internal senior associates to effectively close sales and achieve targets.

Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned to every duty.

• Lead the development, implementation, and ongoing refinement of new client development strategies, and processes for FirstService Residential in the Lower Mainland
• Develop and execute strategic sales plans to secure residential Strata management contracts aligned with the company’s client-type strategy.
• Identify and pursue new business opportunities through networking, industry events, direct outreach, referrals, and lead generation efforts.
• Manage and actively participate in the full sales cycle, including needs assessments, proposal preparation, RFP responses, sales presentations, and contract negotiations.
• Utilize CRM tools (Dynamics) to maintain accurate lead and opportunity data, document activities, track follow-up schedules, and manage sales pipeline performance.
• Support expansion of current and emerging market territories by providing trend analysis, competitive insights, and recommendations related to service lines, product types, and regional opportunities.
• Attend planning, strategy, and business development meetings as requested; provide timely reports on pipeline progress, competitive activity, and industry trends to senior leadership.
• Collaborate with Marketing and Sales Operations to develop proposal content, value messaging, and sales materials; continually seek innovative ways to communicate the company’s value to prospective clients.
• Deliver compelling sales presentations and effectively close new business in alignment with company goals.
• Partner with executive leadership and operations teams to ensure a smooth onboarding and handoff of new accounts.
• Uphold company values, high ethical standards, and compliance with all applicable state and local regulations.
  
  

Skills & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Ability to design and implement strategic sales plans that support revenue growth and client acquisition in the property management industry.
• Proven success in identifying, pursuing, and securing new business opportunities within the property management sector.
• Advanced communication and presentation skills, including the ability to confidently present to boards and large groups.
• Skilled in managing complex sales cycles, negotiating service agreements, and closing high-value contracts.
• Collaborative and team-oriented, with the ability to work effectively across departments including property management, finance, marketing, and executive leadership.
• Strategic thinker with the ability to assess market conditions, analyze data, and develop growth strategies.
• Strong business acumen with the ability to articulate value, competitive advantages, and service differentiators.
• Demonstrates strong and effective customer service and relationship building skills: ability to be able to develop rapport with a variety of personalities and types of potential clients during and after the sales process and ability to be “of service” to all internal customers, effectively working with multiple styles and influences that present unique needs and demands on the sales process.
• Excellent organizational skills with the ability to manage multiple prospects and timelines simultaneously.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, Publisher, and Teams.
• Proficiency in CRM systems and other tools used for pipeline management and reporting.
• Ability to work independently while also collaborating effectively across teams.
• High level of professionalism, discretion, ethics, and client-service orientation.
• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field preferred.
• 5+ years of business development, sales, or client relations experience, ideally within property management, real estate, facilities management, or related services.
• Prior experience partnering with Strata councils, developers, or other stakeholders strongly preferred.
• Demonstrated history of meeting or exceeding sales or business development targets.
• Must have access to and consistent use of a vehicle for transportation to prospective client meetings, industry events, etc.
• Frequent local travel required and occasional overnight out-of-town travel.
  
  

What We Offer

As a full-time associate, you will be eligible for full comprehensive benefits including health & dental, RRSP contribution plan. In addition, you will be eligible for time off benefits, paid holidays, access to our Employee Assistance Program, Tuition Reimbursement, etc.

Compensation

$80K - $90K Base + Commission/Bonus (Target Total Compensation $120K-$145K)

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. The base pay range is subject to change and may be modified in the future.FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

IN2018

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [email protected].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [email protected]; we will respond in accordance with Local Law 144, within 30 days.