Business Operations - Business Operations Specialist

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us.

The Position: Reporting to the Business Operations Manager, you will play a critical role in ensuring the efficiency and integrity of our warehousing, logistics and business operations. You will manage inventory, hardware, asset tracking with precision, while supporting compliance, contract auditing and cross-departmental initiatives. As a key contributor of operational excellence, you will build strong relationships internally and externally, ensuring seamless coordination between teams and vendors.

You will take ownership of processes and provide feedback that strengthens both operational performance and client experience as well as be able to bridge day-to-day execution with process improvements that will help drive consistency, reliability and scalability across our operations.

Responsibilities:

Warehousing & Logistics Operations

• Oversee daily shipping, receiving, and fulfillment activities, ensuring timely and accurate processing of all physical assets.
• Manage inventory lifecycle: conduct regular counts, reconcile discrepancies, and maintain up-to-date records inventory management systems (e.g., NetSuite).
• Coordinate hardware logistics for client onboarding/offboarding, including packaging, shipment, and returns.
• Maintain and optimize warehouse organization, labeling, and storage solutions
• Address logistics issues with vendors and couriers, resolving delivery or shipment concerns.

Business Operations & Contract Auditing

• Support business operations by maintaining accurate asset records linked to client contracts and agreements.
• Conduct periodic contract audits to ensure compliance with company policies and regulatory requirements.
• Collaborate with Business Operations and Finance teams to reconcile asset assignments, contract terms, and billing.
• Assist in preparing documentation and reports for internal and external audits.
• Identify and escalate discrepancies or risks related to contract fulfillment, inventory, or compliance.
• Assist the business operations managers in completing, developing, planning, and coordinating operational activities
  
  

Reporting & Process Improvement

• Generate and analyze inventory, shipping, and contract audit reports for management review.
• Evaluate, improve, and maintain the organization’s core operational processes to ensure compliance and an efficient and productive workflow
• Assess existing processes and systems, identify opportunities for improvement, and work what the Business Operations Managers in each region to devise more efficient processes.
• Participate in development and maintenance of the Occupational Health & Safety program for the region
• Participate in cross-functional projects aimed at modernizing warehousing and business operations systems.
  
  

Other Duties

• Provide hands-on support to internal teams during peak periods, absences, or special projects.
• Assist with administrative tasks, ticketing, and documentation related to warehousing and business operations.
• Foster strong working relationships with technical, procurement, and business operations staff.
• Onboard and train new employees to ensure that they adhere to standard operating procedures as needed
• Support company events and ad hoc initiatives as required.
  
  

Requirements:

• Able to be flexible and accommodate priorities as needed to support the business initiatives.
• Strong ability to analyze and comprehend requests.
• Effective at building relationships both internally and externally and ability to collaborate cross-functionally
• Ability to stay organized, multi-task and handle simultaneous requests.
• Ability to work independently as well as part of a team in a dynamic environment
• Demonstrate problem solving abilities to address issues.
• High level of efficiency and accuracy
• Skilled in the use of Microsoft Office products
• Experience with inventory management systems (i.e. NetSuite) and business operations processes is an asset
• Familiarity with contract management, auditing, or compliance in a business environment is an asset
• First aid and/or Health & Safety certifications or willingness to obtain.

Competencies:

• Industry Knowledge
• Influencing through Communication
• Problem solving
  Detail Orientation
  Ability to Multi-Task
  Organization.

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

• Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
• Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
• Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

• F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
• For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.