Business Operations & Growth Coordinator- Ottawa- Hybrid

Position Description & Qualifications

Position Overview

Serco Canada is seeking a highly organized and proactive Business Operations & Growth Coordinator to support the Managing Director and senior leadership team.

This role is ideal for an early-career professional seeking exposure to executive leadership, government relations, business development, and corporate operations, or for an experienced administrator looking to expand their responsibilities within a dynamic and growing organization.

The successful candidate will help coordinate strategic initiatives, support stakeholder engagement activities, manage executive priorities, and assist with the planning and execution of key business and customer-facing events.

Key Responsibilities

Business Development Support

• Assist with customer engagement activities and follow-up actions.
• Support capture and business development efforts through coordination and research.
• Maintain opportunity tracking tools and action item registers.
• Assist with preparation of presentations, briefings, and customer materials.
• Conduct market and competitor research.

Government Relations & Stakeholder Engagement

• Support outreach and engagement activities with government, industry, and partner stakeholders.
• Track government, defence, aerospace, and public sector initiatives of relevance to Serco.
• Assist in preparing briefing notes, backgrounders, stakeholder profiles, and meeting materials.
• Maintain stakeholder contact databases and engagement records.
• Coordinate meetings with government, industry, and customer representatives.

Executive Coordination & Operations

• Provide administrative support to the Managing Director and senior leaders.
• Coordinate calendars, meetings, travel arrangements, and executive logistics.
• Prepare meeting agendas and track decisions and action items.
• Provide office/facility administrative support
• Assist with planning and coordination of strategic initiatives and internal projects.
• Support corporate reporting and operational activities as required.

Events & Corporate Engagement

• Coordinate participation in conferences, trade shows, customer events, and industry association activities.
• Manage event logistics, registrations, guest lists, and follow-up actions.
• Support visits by customers, partners, and Serco leadership.

Qualifications

• Degree or diploma in Political Science, Public Administration, Business, International Affairs, Communications, Marketing, or a related field, or equivalent professional experience.
• Excellent written and verbal communication skills.
• Strong organizational and project coordination abilities.
• Ability to manage multiple priorities and work independently.
• Proficiency in Microsoft 365 applications.
• Strong attention to detail and professionalism.
• Interest in government relations, defence, aerospace, public affairs, or business development.
• Fluent in French and English

What Success Looks Like

The successful candidate will become a trusted coordinator who helps keep senior leaders organized, strengthens stakeholder engagement efforts, improves internal coordination, and contributes to Serco Canada's continued growth.

Growth Opportunities

As Serco Canada expands, this role offers a clear pathway into:

• Business Development
• Capture Management
• Government Relations
• Strategic Communications
• Project Management
• Corporate Operations
• Leadership Roles

This position is designed for someone with the potential and ambition to grow alongside the business and become part of Serco Canada's future leadership pipeline.

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].