Business System Analyst II, Claims Delivery

What it’s like to be a Northbridge Business System Analyst

The Business System Analyst is responsible for participating in systems process analysis, needs assessments, and preliminary cost/benefits analyses in order to align information technology solutions with business initiatives on projects of an increasingly complex nature and/or business area.

We want your talent!

If you are great at:

• Participate in identifying best solutions and uses of technology to drive business growth, profitability, and efficiencies.
• Work with expert users and business representatives to determine business requirements that must be met through enhancements in technology.
• Works with systems analysts, application developers and business analysts to identify options for potential solutions and the impact to systems, while assessing both technical and business suitability.
• Manage daily operations and functionality of the application within production support area, resolve production problems and errors.
• Test system enhancements and products for discrepancies, and document relevant data in an accurate and timely manner as required.
• Research, evaluate and recommend operational procedures and best practices to optimize processes and workflow efficiencies.
• Mentor less experienced business systems analysts to assist in future development and growth.
• Develop and maintain a knowledge and understanding of company operations/procedures, and insurance industry trends/developments, to enhance the Systems analysis process.

You have:

• Post-secondary education in a related field (i.e. Computer Science, Business Administration) or equivalent combination of education and experience.
• Minimum 3-5 years of Business Systems experience.
• Minimum 1-3 years in an Integrations service or related role.
• Knowledge of insurance, business, and technical areas; Property and Casualty Insurance experience preferred.

We really mean it when we say we put you first. Here are a few ways how:

• We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

We’re committed to pay transparency and fairness. The base salary range for this role is $76,000 - $114,000, which reflects the expected base pay – not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back — we’d still love to hear from you.

This is a real opportunity — we’re actively hiring! If the role sounds like a good fit, we encourage you to apply. Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks.

We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves.

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Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance and Federated Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.