Connexion Inscription gratuite
Postuler

Publié hier

Call Center Agent

@ Five Star Franchising

Toutes ses offres

Télétravail au Canada

Télétravail
Postuler
SIGNAUX

En bref

Five Star Franchising is hiring a Call Center Agent to handle inbound and outbound customer calls about billing, product problems, service questions and appointments. The role also involves scheduling in-home sales consultations, updating the CRM system, and escalating priority issues to management.

Responsabilités :

  • Answer inbound and place outbound customer calls
  • Handle billing, product and service questions
  • Set, confirm and reschedule appointments
  • Update customer records in the CRM system
  • Escalate priority issues to management

Résumé des exigences :

  • Professional phone manner and positive rapport with clients
  • Ability to overcome objections and de-escalate calls
  • Accurate entry of customer leads and information
  • Consistency, reliability and teamwork

Outils et compétences

CRM systemcustomer service database
Source et dates

Site carrière / système de candidatures · paylocity

Date publiée par l’employeur
2026-11-14
Première détection par notre source
2026-11-14
Mise à jour du dossier source
2026-11-14

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

DomaineService à la clientèle
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Five Star Franchising

Toutes ses offres
ChampValeur
Offres sur Jobsy1
Description

Answers continuous incoming and place outgoing customer calls regarding billing issues, product problems, service questions and general client concerns, and appointment setting. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. Update customer information in the customer service database during and after each call

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies. Identify and escalate priority issues when necessary. Confirm, plan, and route appointments. Enter customer leads with detailed and accurate information.

Resolve any scheduling issues or concerns, reschedule as needed. Answer inbound calls received through multiple lead generation channels in a prompt and professional fashion. Initiate outbound calls for digital advertising sales leads generated. Serve as the initial point of contact for potential customers via phone and email. Review information provided by the customer to confirm accuracy, determine availability for an in-home sales consultation.

Document and update customer interaction within the customer relationship management (CRM) system. Overcome objections from a potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible. De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution. Exceed customer service expectations by providing an outstanding experience to every potential customer. Adhere to schedules while maintaining an acceptable level of service, customer satisfaction, and quality. Promote teamwork through consistency, reliability, and group cohesiveness.

Emplois semblables

  • Remote Call Center Agent

    Winnipeg, MB
    17 $/hTemporaire

    Manpower

    Candidates need a high school diploma or GED, typing at 35 words per minute with 95% accuracy, and preferably two years of call center experience. They also need experience with contact center software, flexibility for nights, weekends and holidays, the legal right to work in Canada, and a clear background check.

    Contact center software, Headset, Personal computer or laptop, Windows 10

    Remote Call Center Agent

    Moncton, NB
    17 $/hTemporaire

    Manpower

    2+ ansCandidates need a high school diploma or GED, typing speed of 40 words per minute at 95% accuracy, and a legal right to work in Canada without restriction. Two years of call center experience is preferred, along with a flexible schedule, contact center software experience and a passing background check.

    Contact center software, Headset, Windows 10 computer

  • Call Center Agent

    Regina, SK
    17 $/hTemps plein

    Manpower Services Canada Limited

    2+ ansCandidates need a high school diploma or GED, typing of 40 words per minute at 95% accuracy, and ideally two years of call center experience. They must be able to work flexible hours including nights, weekends and holidays, and have a legal right to work in Canada and pass a background check.

    Contact center software, Personal computer or laptop (no Mac)

  • Bilingual Call Center Agent

    London, ON
    49k $/anTemps plein

    Randstad Canada

    Candidates need fluency in English and French, proven customer service or call center experience, and strong computer skills. They must also pass the Federal Government's Enhanced Security Screening and hold a high school diploma.

    multiple screens and systems

    Bilingual Call Center Agent

    London, ON
    49k $/anTemps plein

    Randstad Canada

    Candidates need fluency in English and French, proven customer service or call center experience, and strong computer skills. They must also pass the Federal Government's Enhanced Security Screening and hold a high school diploma.

    multiple screens and systems

    Bilingual Call Center Agent

    London, ON
    49k $/anTemps plein

    Randstad Canada

    Candidates need fluency in English and French, proven customer service or call center experience, and strong computer skills. They must also pass the Federal Government's Enhanced Security Screening and hold a high school diploma.

    multiple screens and systems

    Bilingual Call Center Agent

    London, ON
    49k $/anTemps plein

    Randstad Canada

    Candidates need fluency in English and French, proven customer service or call center experience, and strong computer skills. They must also pass the Federal Government's Enhanced Security Screening and hold a high school diploma.

    multiple screens and systems

Lieux et modes de travail

Lieux

Tout le CanadaTélétravail · Hybride · Sur place · Sur le terrain

Astuce : ajoutez le télétravail pour élargir la recherche.

Exclure des lieux

Mode de travail

Offres de cette entreprise dans les résultats

Voici les offres de cette entreprise chargées dans votre recherche. Elle peut avoir d’autres postes ouverts.