Première détection par notre source: il y a 1 heure
Call Center Specialist
@ Systèmes Sous-sol Québec
Montréal, Québec
En bref
Systèmes Sous-sol Québec is hiring a full-time, on-site Call Center Specialist in Montreal to handle inbound and outbound calls, answer customer questions and schedule inspection and service visits. The work involves documenting customer information, explaining services and routing customers to internal teams.
Responsabilités :
- Handle inbound and outbound calls
- Respond to customer inquiries
- Schedule inspection and service visits
- Update customer records in company systems
- Direct customers to appropriate internal teams
Résumé des exigences :
- Customer service and empathy
- Clear verbal and written communication
- Call center and CRM experience
- Bilingual English and French an asset
- High school diploma or equivalent
Outils et compétences
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-11-14
- Mise à jour du dossier source
- 2026-11-14
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Formation | Secondaire (DES) (exigé) |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Systèmes Sous-sol Québec
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
All things Basementy!
Description complète de l’entreprise
Systèmes Sous-sol Québec is a member of 2 dealer networks of Contractor Nation and Supportworks Inc. in Quebec, which regroups hundreds of the best waterproofing and foundation repair contractors in North America and the UK. We specialize in All Things Basementy!, namely, all problems affecting basements and foundations in Quebec. We do basement waterproofing, finishing, humidity control, crawl space encapsulation as well as foundation repair.
- Abonnés LinkedIn
- 338
- Personnes associées sur LinkedIn
- 26
- Bureaux déclarés
- 2990 Boulevard Le Corbusier, Laval, Quebec H7L 3M2, CA
- Catégories d’activité
- Construction
- Residential
- Home Improvement
- Environmental Consulting
- Building Maintenance
- Commercial Real Estate
- Water Purification
- Heating, Ventilation, and Air Conditioning (HVAC)
- Autres noms enregistrés
- Systèmes Sous-sol Québec
- Spécialités
- Basement Waterproofing
- Basement Finishing
- Crawlspace Encapsulation
- Foundation Repair
- Humidity Control
- Foundation Crack Repair
- Sump pumps
- Attic Insulation
- Gutter Installation
- and Attic Insulation
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Systèmes Sous-sol Québec is a member of 2 dealer networks of Contractor Nation and Supportworks Inc. in Quebec, which regroups hundreds of the best waterproofing and foundation repair contractors in North America and the UK. We specialize in All Things Basementy!, namely, all problems affecting basements and foundations in Quebec. We do basement waterproofing, finishing, humidity control, crawl space encapsulation…
| Champ | Valeur |
|---|---|
| Secteur | Construction |
| Taille | 51-200 employees |
| Siège social | Laval, Quebec |
| Type d’organisation | Privately Held |
| Fondée en | 2007 |
| Spécialités | Basement WaterproofingBasement FinishingCrawlspace EncapsulationFoundation RepairHumidity ControlFoundation Crack RepairSump pumpsAttic InsulationGutter Installationand Attic Insulation |
| Offres sur Jobsy | 12 |
| Voir la page |
Role Description The Call Center Specialist is a full-time, on-site role based in Montreal, QC. This position is responsible for handling inbound and outbound calls, responding to customer inquiries, and scheduling appointments for inspection and service visits. The Call Center Specialist will gather and document relevant information, provide clear explanations of services, and ensure that customers are directed to the appropriate internal teams. Daily tasks include updating customer records in company systems, following established call scripts and procedures, and meeting performance targets such as call quality, responsiveness, and service levels. The role requires consistent, courteous communication and collaboration with operations and sales teams to deliver a positive customer experience.
Qualifications
- Strong Customer Support and Customer Service skills, with a focus on empathy, problem-solving, and professionalism.
- Effective Communication skills, including clear verbal communication, active listening, and appropriate written correspondence.
- Experience or familiarity with Contact Centers, call handling systems, and working with call volume and performance metrics.
- Solid Computer Literacy, including using CRM or call management software, email, and basic office applications.
- Ability to manage multiple tasks, prioritize calls, and maintain attention to detail in a fast-paced environment.
- Comfort communicating with a diverse customer base; bilingual proficiency in English and French is an asset.
- Previous experience in customer-facing roles, preferably in service, construction, home improvement, or related industries.
- High school diploma or equivalent; post-secondary education in a related field is an advantage.
Journal
Visible seulement par vous. Conservé sur cet appareil, et dans votre compte une fois connecté.