Publié il y a 6 heures
Full-Time Call Center Specialist - In Office
@ We An-Ser
Regina, Saskatchewan
En bref
We An-Ser is hiring a full-time, in-office Call Center Specialist in Regina, SK, paying $17 per hour. The role handles 100% inbound calls, including call handling, message capture, call routing and use of call-management software. Schedules run 24/7/365 with one weekend day per week and assigned holidays.
Salaire :
Jusqu’à 17 $ de l’heure
Responsabilités :
- Answer and handle inbound calls with a warm, empathetic tone
- Capture caller details and relay urgent messages
- Transfer calls to correct departments or personnel
- Navigate internal call-management software
- Meet key performance indicators and quality metrics
Résumé des exigences :
- Exceptional phone etiquette and professional manner
- Strong written and spoken English
- Basic computer literacy in Microsoft Windows and office applications
- Typing of at least 35 words per minute
- Secondary School or CAEC credential
- At least 18 years of age
Outils et compétences
Source et dates
Type de source non vérifié · applicantpro
- Date publiée par l’employeur
- 2026-11-11
- Première détection par notre source
- 2026-11-12
- Mise à jour du dossier source
- 2026-11-12
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Horaire | jour, jours fériés, fins de semaine |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Secondaire (DES) (exigé) |
| Avantages mentionnés | Congés payés généreux, Régime de retraite, Formation payée |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
We An-Ser
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
Producers and service providers turn to We An-Ser Communications Group to dramatically increase the efficiencies within their organizations -- particularly when it comes to protecting assets, increasing productivity, and surpassing all safety expectations...http://youtu.be/nUXBkNZRl3o We are usually brought in when… 1. Smoke signals are no longer an effective means of communication to protect the safety of the workers We are brought in when companies look to improve safety processes, decrease the risks of working alone/remote, driving from point “A” to point “B”, and while preforming critical non-routine and routine tasks. 2. Downtime means a loss in revenue We are brought in when companies require assets to be monitored, tracked, and prompt dispatching to all notifications by a live agents 24/7. 3. Time is critical and a late response may be deadly We are brought in when a company starts up and is required by law to have an emergency telephone number answered 24/7/365 days per year by a live agent to process the transaction. 4. Chicken scratch is not a sold paper trail We are brought in when a company needs to track and monitor the journeys travelled by their employees to ensure the safety of the organization which in turn brings their people home to loved ones. 5. They’ve had it with “it is what it is service” A company needs to increase customer service and they are not in a position to increase head count and operational costs. 6. Operational Efficiency needs to be improved A company needs to decrease/improve operation costs and provide services around the clock. Hiring is costly and very time consuming compared to hiring We An-Ser and saving +20%.
- Abonnés LinkedIn
- 165
- Personnes associées sur LinkedIn
- 19
- Bureaux déclarés
- Regina, Saskatchewan S4n7L2, CA
- Catégories d’activité
- Call Center
- Telecommunications
- Autres noms enregistrés
- We An-Ser
- We An-Ser Communications Group
- Spécialités
- Journey Management
- Lone Worker
- Alarm Monitoring
- Telephone Answering Service
- Emergency Dispatching
- Reception Support
- 24/7/365 Live Service
- Work Alone
- GPS
- and Safety
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Producers and service providers turn to We An-Ser Communications Group to dramatically increase the efficiencies within their organizations -- particularly when it comes to protecting assets, increasing productivity, and surpassing all safety expectations...http://youtu.be/nUXBkNZRl3o We are usually brought in when… 1. Smoke signals are no longer an effective means of communication to protect the safety of the…
| Champ | Valeur |
|---|---|
| Secteur | Telecommunications |
| Taille | 51-200 employees |
| Siège social | Regina, Saskatchewan |
| Type d’organisation | Partnership |
| Fondée en | 2006 |
| Spécialités | Journey ManagementLone WorkerAlarm MonitoringTelephone Answering ServiceEmergency DispatchingReception Support24/7/365 Live ServiceWork AloneGPSand Safety |
| Offres sur Jobsy | 3 |
| Voir la page |
Full-Time Call Center Specialist
Type of position: Full-Time
Company: We An-Ser
Location: In-Office, Regina, SK
Pay: $17 per hour
At We An-Ser, we provide professional telephone answering and customer communication services that help businesses remain accessible and responsive. Our team supports clients by handling calls with courtesy, accuracy, and genuine attention to each caller's needs. We believe that a friendly voice and dependable service can make every customer interaction more meaningful.
Join Our Team! We are looking for friendly, dependable, and detail-oriented individuals who enjoy helping others and delivering outstanding customer service. As a Call Center Specialist, you will be the welcoming voice behind the businesses we support, making a positive difference one call at a time.
What makes this opportunity different?
- 100% Inbound Calls: There are zero sales, telemarketing, or cold calls involved. Your entire focus will be on providing quality assistance and care for callers reaching us.
- No Experience Necessary: Whether you are looking to launch a brand-new career path or bring your existing customer service background to a supportive company that genuinely values your contributions, we have you covered.
- Comprehensive Paid Training: We provide extensive, fully paid training starting at your very first day to ensure you have all the tools, resources, technology, and confidence needed to succeed and thrive from day one.
Day-to-Day Responsibilities:
As a Call Center Specialist, no two days are the same, but your primary focus will always center on delivering clear, compassionate, and efficient communications. Your core daily duties will include:
- Inbound Call Handling: Field incoming calls efficiently while consistently maintaining a warm, positive, empathetic, and supportive tone.
- Information Capture and Routing: Accurately document important caller details, relay urgent messages promptly, and transfer calls to the correct departments or personnel.
- Software Navigation: Seamlessly navigate our customer internal call-management software to address caller inquiries swiftly and effectively.
- Quality and Performance: Maintain high standards of consistency by meeting and exceeding key performance indicators, schedule adherence, and quality assurance metrics.
- Team Collaboration: Foster a positive work environment by communicating effectively with peers, team leaders, and management.
What We Look for in Candidates
We are looking for individuals who take genuine pride in helping others and demonstrate a high degree of personal and professional reliability. To be successful in this role, you should possess:
- Exceptional Communication Skills: Outstanding phone etiquette paired with a warm, professional manner, along with strong command of standard written and spoken English (including accurate spelling and grammar).
- Client-First Mindset: A warm, professional tone of voice that naturally conveys empathy, active listening, and genuine care.
- Technical Aptitude: Basic computer literacy, comfortable working knowledge of Microsoft Windows environment and basic office applications, and the ability to type at least 35+ works per minute.
- Strong Work Ethic: High reliability, strong attention to detail, and a stellar record of punctual attendance.
- Schedule Flexibility: Willingness and availability to work one weekend day per week (Saturday or Sunday) as well as assigned holidays as we are a dedicated 24/7/365 operation.
- Secondary School/Canadian Adult Education Credential (CAEC) and at least 18 years of age.
- Preferred, but not required:
- 6 months call center, customer service, or retail experience.
- Bilingual (English/Spanish) fluency is a plus
- Some college or a post-secondary degree is a plus
Shifts:
- 4am-1pm (Thursday/Wednesday Off)
- 5am-2pm (Tuesday/Wednesday Off)
- 7am-4pm (Monday/Thursday Off)
Benefits and Perks:
- Paid Training and Ongoing Support: Thorough onboarding to set you up for success.
- Paid Time Off (PTO): Generous PTO to support your work-life balance.
- Retirement Planning: RRSP with an employer match to helps secure your future.
- Comprehensive Healthcare: Medical, Dental, and Vision coverage.
(Note: Waiting periods may apply for certain benefits.)
We An-Ser is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Use of Artificial Intelligence (AI): Our company uses artificial intelligence (AI) technology to assist with the collection and intake of applicant information. AI is used solely to facilitate the application process and is note used to screen out, rank, or disqualify applicants. All applicant information is reviewed by a human representative before any decisions are made regarding the next steps in the hiring process.
Medical, Dental, Vision, Paid time off, and an RRSP with company matchingJournal
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