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Call Centre Representative (Full-Time Graveyard)

@ Mainroad

Toutes ses offres Site Web

Surrey, Colombie-Britannique

Temps partiel2+ ans d’expérience
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Mainroad is hiring a Call Centre Representative for its AccuSource team in Port Kells, Surrey, on a permanent full-time basis. The role answers public calls about road and traffic conditions, logs incidents and notifies road crews, working graveyard shifts on a 4-on/2-off rotation with required weekend availability. The posting lists a group benefits plan, 5% RRSP matching, share purchase options, three weeks of vacation and a performance bonus of up to $2,088.

Responsabilités :

  • Répondre aux demandes du public sur l'état des routes et la circulation
  • Consigner tous les incidents de façon précise et claire
  • Tenir un registre de tous les appels
  • Signaler les problèmes opérationnels à l'équipe routière

Résumé des exigences :

  • Au moins deux ans d'expérience en service à la clientèle
  • Diplôme d'études secondaires (12e année)
  • Capacité à travailler seul et en équipe
  • Aptitude à gérer le stress et le multitâche
  • Connaissances informatiques, saisie de données et frappe rapide

Outils et compétences

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Source et dates

Site carrière / système de candidatures · ultipro

Date publiée par l’employeur
2026-11-10
Première détection par notre source
2026-11-10
Mise à jour du dossier source
2026-11-10

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Expérience2 an(s) et plus
Heures par semaine40
Horairefins de semaine, nuit
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
FormationSecondaire (DES) (exigé)
Avantages mentionnésCongés payés généreux, Régime de retraite, Prime de rendement, Actions ou participation

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Mainroad

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Your roads, your team. Linking communities and families.

Description complète de l’entreprise

The Mainroad Group is a 100% Employee-owned Canadian company with a head office based in Surrey, British Columbia and branch offices located in Langley, Victoria, Nanaimo, Parksville, Cumberland, Cranbrook, Kelowna, Calgary, Red Deer and Ponoka. We are recognized as a leader in providing safe and reliable road maintenance, products and construction services for civil infrastructure works across Canada. Mainroad Group is an equal opportunity employer that values diversity and inclusion in our workplace. We welcome and respect people of all backgrounds, identities, and perspectives. We are committed to creating a fair and equitable work environment where everyone can thrive and succeed.

Abonnés LinkedIn
3 239
Personnes associées sur LinkedIn
242
Bureaux déclarés
  • 17474 - 56th Avenue, Surrey, BC V3S 1C3, CA
  • 258 Industrial Road F, Cranbrook, BC V1C 6N8, CA
  • 240045 Frontier Place SE, Rocky View, Alberta T1X 0N2, CA
  • 1435 Springhill Road, Parksville, BC V9P 2T2, CA
  • 3190 Royston Rd, Cumberland, British Columbia V0R 1S0, CA
  • 7919 Quinton Drive, Red Deer, Alberta T4P 0V7, CA
  • 10141 201 St, Langley, British Columbia V1M 3Y5, CA
  • 17474 56th Avenue, Surrey, BC V3S 1C3, CA
  • 301 King Street, Cranbrook, BC V1C 4E2, CA
  • 2895C Westshore Parkway, Victoria, BC V1C 4E2, CA
  • 3190 Royston Rd, Courtenay, British Columbia V9N, CA
  • 1435 Springhill Road, Parksville, BC V9P 2T2, CA
  • 9688 190 St, Surrey, British Columbia V4N 3M9, CA
  • 229 Carion Rd, Kelowna, British Columbia V4V 2K5, CA
Catégories d’activité
  • Construction
  • Service Industry
  • Civil Engineering
Autres noms enregistrés
  • Mainroad
  • Mainroad Group
Spécialités
  • road and bridge maintenance
  • highway and bridge construction
  • civil construction and commercial building
  • demolition
  • site related civil services
  • electrical and electronic systems
  • electronic tolling equipment
  • EZ Street Asphalt
  • electrical maintenance
  • and traffic management
Le profil indique une agence de recrutement
Non
Investissement total déclaré
0

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

The Mainroad Group is a 100% Employee-owned Canadian company with a head office based in Surrey, British Columbia and branch offices located in Langley, Victoria, Nanaimo, Parksville, Cumberland, Cranbrook, Kelowna, Calgary, Red Deer and Ponoka. We are recognized as a leader in providing safe and reliable road maintenance, products and construction services for civil infrastructure works across Canada. Mainroad…

ChampValeur
SecteurConstruction
Taille1,001-5,000 employees
Siège socialSurrey, BC
Type d’organisationPrivately Held
Fondée en1988
Spécialitésroad and bridge maintenancehighway and bridge constructioncivil construction and commercial buildingdemolitionsite related civil serviceselectrical and electronic systemselectronic tolling equipmentEZ Street Asphaltelectrical maintenanceand traffic management
Offres sur Jobsy28
LinkedInVoir la page
Description

We currently have one (1) permanent, full-time position available for a Call Centre Representative to join our AccuSource Team (a division of Mainroad)!

This is a long-term opportunity that includes a comprehensive compensation package, including a group benefits plan, RRSP matching at 5%, share purchase options, and three (3) weeks of vacation to start, offering both stability and strong support for your well-being and future.

Call Centre Representatives are the pulse of Mainroad—they are the first point of contact for our clients and the general public. This position will be based out of our office in Port Kells, Surrey.

Please note: This is a full-time, permanent role that requires availability for weekday and weekend graveyard shifts (9:30/10:00 PM – 5:30/6:00 AM). Your schedule will follow a 4 days on / 2 days off rotation. Shifts are 8 hours in length, and you must be available for at least two weekends per month.

In addition, employees could be eligible for a performance based bonus up to $2,088!

About AccuSource:

AccuSource Communications LP is a 24-hour communications centre which takes calls and responds to the public on changing highway/road conditions, hazards, and incidents. Our fast-paced call centre requires quick response times, accuracy in data entry, urgency to assist and patience to help the general public in stressful situations.

The successful candidate shall have the following qualifications:

  • Minimum two (2) years of customer service experience
  • Able and flexible to work scheduled shift pattern, including morning and afternoons
  • Minimum Grade 12 education
  • Able to work alone with minimal to no supervision
  • Able to work exceptionally well in a team environment
  • Able to multitask while working in high pressure situations
  • Accuracy and attention to detail
  • Strong verbal and written communication skills
  • Knowledge of computers, data entry, Excel, Word, and strong typing abilities
  • Knowledge of social media platforms including, Facebook & Twitter
  • Knowledgeable in the geographic layout of the lower mainland considered a strong asset

Job duties include, but are not limited to, the following:

  • Answers inquiries from the general public regarding road and traffic conditions in a professional, courteous, and knowledgeable manner
  • Logs all incidents promptly, clearly and accurately so that any entry can be used in minor or major investigations
  • Keeps a log of all calls
  • Identifies operational problems and promptly notifies the road crew

Mainroad Group is an equal opportunity employer that values diversity and inclusion in our workplace. We welcome and respect people of all backgrounds, identities, and perspectives. We are committed to creating a fair and equitable work environment where everyone can thrive and succeed.

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