(CAN) Manager, Business Operations eCommerce

Position Summary...

The Manager, Business Operations eCommerce drives strategy, execution, and growth of omni-channel programs. Responsibilities include vendor management, operational planning, and ensuring compliance, financial scrutiny, and customer satisfaction.

What you'll do...

The Manager, Business Operations eCommerce manages the strategy and execution of driver experience programs, with a focus on driver support and call center optimization. This role involves negotiating contracts, controlling costs, and mitigating risks while ensuring service delivery and compliance with legal and financial standards. The manager also oversees driver payments, benchmarking solutions, and developing programs to increase satisfaction and retention.

Operational planning focuses on supply needs, with the manager developing incentives to optimize resource efficiency. The manager collaborates with stakeholders to drive program expansion and scalability, ensuring alignment with business goals and profitability. This position also supports the development of new on-demand delivery programs by leveraging industry best practices.

The manager reports on program performance to senior leadership, identifying metrics and addressing blockers and holding cross-functional teams accountable for driver experience measures, including driver satisfaction, support performance, retention and churn.

Responsibilities also include supporting financial activities such as P&L, budget development, and expense management while ensuring compliance with payment processes. The role requires cross-functional collaboration with teams such as Legal, Compliance, Technology, Operations, and Finance to achieve strategic objectives.

Additionally, the manager may develop and implement driver value propositions, including driver focus groups and other listening mechanisms to identify and address driver pain points, driving project outcomes by leveraging data insights and continuous improvement initiatives. The goal is to enhance customer experience and market share while maintaining agility to adapt to shifting business priorities.

Qualifications:

• Bachelor’s degree
• 5 yr experience
• MBA is an asset
  

Leadership Expectations:

Respect the Individual:

Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all; identifies, attracts, and retains the best team members.

Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer and company; and regularly recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.

Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Serve our Customers:

Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.

Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

The pay range for this position is $91,900.00 - $126,390.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 91,900.00 à 126,390.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

Ecommerce 8512, 1940 Argentia Rd Mississauga, ON L5N 1P9, Canada

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