Change Management Lead

Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child.

You will experience Christian faith in action helping to make real and lasting change in the lives of the world’s most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good:

For Children. For Change. For Life.

Job Purpose

The Change Management Lead is responsible for the change management side of organizational digital transformation at World Vision Canada. The role plays a key part in helping the organization successfully implement digital transformation, ensuring that employees adopt and sustain new systems and ways of working so that the organization realizes the full value of its investment.

The role sits at the intersection of business transformation and employee experience. The incumbent partners with executives, business leaders, technology teams and end users to develop and execute change strategies that accelerate adoption, support value realization and deliver lasting outcomes.

Reporting to Principal Advisor, Enterprise Digital Strategy and working closely with People, Culture & Connection, the incumbent is the primary point of accountability for adoption across the organization. This position has no direct reports; results are achieved through enablement, measurement and influence rather than line authority.

Responsibilities

• Develops and executes the change management strategy and plans. Creates comprehensive change management strategies and plans for large-scale business and technology initiatives, applying a structured methodology such as ADKAR and maintaining the supporting deliverables: change strategy, sponsor roadmap, communication plan, training plan, coaching plan and resistance management plan.
• Conducts change impact, readiness and risk assessments. Carries out stakeholder assessments, change impact analyses, readiness assessments and change risk evaluations, identifying the groups affected and the extent of change for each. Directs support, training and communication effort to where it is most needed.
• Defines and implements change interventions. Designs targeted interventions that address organizational barriers and accelerate adoption and establishes the governance structures and change networks required to sustain change over time.
• Builds and leads the change champion network. Selects, trains and supports champions embedded in business and delivery teams who act as early adopters, local training facilitators, the feedback route to this role, and reporters of adoption at team level. Maintains recognition and development pathways that sustain participation.
• Engages and influences senior stakeholders. Builds trust relationships with executive sponsors and senior business leaders and advises them on carrying out the sponsorship role. Develops executive communication strategies and stakeholder engagement plans, facilitates leadership workshops, steering committees and decision-making sessions, and aligns stakeholder groups around objectives and expected outcomes.
• Equips managers and leaders to lead change. Prepares department leaders and middle managers to lead their own teams through transition, and to understand and apply new decision rights and governance arrangements in their areas.
• Designs and delivers learning and adoption programs. Creates and oversees the training, communication and adoption activity accompanying each release of capability. Collaborates with Learning and Development to build scalable learning pathways ranging from foundation-level capability for all staff to expert level for change champions, covering data and AI literacy, as well as new digital ways of working. Sustains a fixed communication cadence of leader briefings, all-leader forums, written communication, readiness surveys and recognition, and refines programs continuously based on employee feedback and adoption insight.
• Measures, publishes and reports adoption. Scores and measures adoption effectiveness through defined performance indicators, organizational behavioral agility, usage analytics and business outcomes, and publishes an adoption dashboard covering extent of use, engagement and sentiment, depth of feature use, and business value delivered. Incorporates adoption trajectory into digital transformation program and executive leadership reporting on cadence. Prepares the readiness evidence on which phase decisions depend, providing recommendations where readiness is not evidenced.
• Manages resistance, adoption risk and change capability. Identifies resistance through periodic surveys that map teams by level of resistance and enthusiasm, apply targeted intervention where resistance is high, and monitors organizational capacity to absorb change and identify adoption plateaus. Builds internal change management capability, mentoring colleagues and embedding change practice so that it endures beyond the current program of work.

Qualifications

• Bachelor’s degree in Organizational Development, Human Resources, Business Administration, Communications or equivalent professional experience.
• Change management certification, Prosci, CCMP or ACMP. Preferred.
• 7+ years of experience leading organizational change management initiatives.
• Experience supporting enterprise digital transformations, technology implementations or business transformation programs.
• Experience designing stakeholder engagement, communication, training and adoption strategies.
• Experience establishing and leading a champion or change agent network.
• Experience defining adoption measures and reporting them to executive and board audiences.
• Experience delivering within a scaled agile environment, including planning across multiple teams and increments.
• Strong understanding of change management frameworks and methodologies.
• Change impact assessment, stakeholder analysis and readiness assessment.
• Design and analysis of readiness and sentiment surveys, including interpretation of resistance data.
• Definition of adoption measures and the construction and maintenance of reporting dashboards.
• Workshop facilitation and presentation skills.

Preferred:

• Experience working with data and analytics transformation initiatives.
• Experience leading geographically dispersed or cross-functional teams.
• Experience working with delivery vendors in a distributed environment.
• Experience in a nonprofit or mission-driven organization.

• Ability to read, write and speak business French.

Why Consider Us?

Our competitive compensation & benefits include:

• Health Spending Account
• Up to 6% matched pension contributions
• Parental leave top-up
• Generous paid vacation, sick days, wellness and personal days
• Office closed extra days before long weekends (6x/year)

• World Vision Canada has consistently been awarded Canada and GTA top employer awards.
• We are Canada’s largest development, relief, and advocacy non-profit organization.

This is a current vacancy that we are actively recruiting for. The salary range represents the expected compensation for this role and is provided in accordance with Ontario’s pay transparency requirements under the Employment Standards Act.

Placement within the range will be determined based on relevant skills, experience, qualifications, and internal equity. The final offer will reflect the successful candidate’s background and demonstrated capabilities.

#LI-Hybrid

We bring life-saving support in times of disaster. We help poor communities to take charge of their futures. We provide small loans and training that boost family livelihoods. We work with policy makers to change the way the world is run. Our Christian faith teaches us that every child, regardless of gender, faith or race, is a precious gift to the entire world - and that their wellbeing concerns us all. We shall never rest while children suffer in situations that can be changed.

Canada's Top 100 Employers GTA Top 100 Employers

Our Core Values: We are committed to the Poor. We are Christian. We are Stewards. We value People. We are Partners. We are Responsive.

Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.

World Vision Canada takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.

World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Thank you for your interest; however only those applicants selected for an interview will be contacted.