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City Lead

@ Vancouver Toonie Tours Ltd

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Vancouver, Colombie-Britannique

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Vancouver Toonie Tours Ltd is hiring a full-time City Lead and Senior Guide to run its Vancouver operations and support the Victoria team. The role covers leading tours of up to 20 guests, keeping departures on time and tightly run, coaching new guides, and documenting playbooks. Work is in person, with pay based on performance-based earning potential and tips from free walking tours.

Responsabilités :

  • Lead tours of up to 20 guests with storytelling and safety
  • Coordinate day-of issues and keep departures on time
  • Maintain guide schedules and communication with HQ and city contacts
  • Train and shadow new guides, enforce standards
  • Document processes as checklists, templates and SOPs

Résumé des exigences :

  • Strong storytelling and public speaking skills
  • Comfort leading large groups outdoors
  • Customer service orientation
  • Working knowledge of scheduling and Google Workspace tools
  • Fluent English

Outils et compétences

FareHarborGoogle WorkspaceGoogle ChatADP
Source et dates

Site carrière / système de candidatures · adp

Date publiée par l’employeur
2026-08-11
Première détection par notre source
2026-10-08
Mise à jour du dossier source
2026-11-10

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Gestion d’équipeOui
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailExtérieur, Chez les clients
PositionEn mouvement
Exigences physiquesphysique modéré · ordinateur modéré
LanguesEnglish
Avantages mentionnésHoraire flexible, Rabais employé

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Vancouver Toonie Tours Ltd

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Explore with Good Company. Allow us to welcome & connect you to Canada through unforgettable tours & experiences.

Description complète de l’entreprise

Toonie Tours is Canada's largest Free Walking Tour network. We welcome & connect travellers to Canada through high-quality tours & experiences with passionate & personable freelance guides. Founded in 2018 by three Canadian patriots, Toonie Tours is best known for its Free Walking Tours that provide a lay of the land, an introduction to the city, local recommendations, and travel tips from the unique perspective of your expert local guide. In addition to our Free Walking Tours, we offer a variety of premium tours, including Street Art, Craft Beer, Coffee, Scooters & Bike Tours, and VIP tourist attraction admission tickets. Come & Explore with Good Company!

Abonnés LinkedIn
368
Personnes associées sur LinkedIn
30
Bureaux déclarés
  • Calgary, Alberta, CA
  • Vancouver, British Columbia, CA
  • Victoria , British Columbia , CA
  • Toronto, Ontario, CA
  • Banff, Alberta, CA
  • Ottawa, Ontario, CA
  • Montreal, Quebec, CA
  • Quebec City, Quebec, CA
  • Edmonton, Alberta, CA
Catégories d’activité
  • Education
  • Event Management
  • Local Business
  • Tour Operator
  • Tourism
  • Transportation
  • Travel Agency
Autres noms enregistrés
  • Vancouver Toonie Tours Ltd
  • Toonie Tours
Le profil indique une agence de recrutement
Non
Investissement total déclaré
0

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

Toonie Tours is Canada's largest Free Walking Tour network. We welcome & connect travellers to Canada through high-quality tours & experiences with passionate & personable freelance guides. Founded in 2018 by three Canadian patriots, Toonie Tours is best known for its Free Walking Tours that provide a lay of the land, an introduction to the city, local recommendations, and travel tips from the unique perspective of…

ChampValeur
SecteurTravel Arrangements
Taille51-200 employees
Siège socialCalgary, Alberta
Type d’organisationPrivately Held
Fondée en2018
Offres sur Jobsy18
LinkedInVoir la page
Description

Job title:City Lead and Senior Guide
Company:Vancouver Toonie Tours Ltd.
Type:Full-time
Start:ASAP (training + ramp before peak)

The Opportunity

Lead one of Toonie Tours' flagship cities! Vancouver has been part of our journey from the beginning, and we're looking for an entrepreneurial leader to take ownership of the market. You'll oversee our Vancouver operations while also supporting our Victoria team, helping deliver exceptional guest experiences and building high-performing teams across both cities.

You will be the City Lead and Senior Guide- the person responsible for tour quality, day-of execution, and keeping the local operation tight.

You’re a great storyteller! You’re interested in sharing compelling stories about the history of your city, the architecture and the local flavour. You thrive on engaging with tourists and helping them make their stay a positive one. You are comfortable leading groups of up to 20 people at a time, and also comfortable letting guests know that we both make our living by requesting gratuities on our Free Walking Tours. Tours are not scripted - we have a specific route to follow and lot’s of content and you bring it to life!

This is not a “just guide tours” role. You’re building the local standard.

Your Mission

Deliver great tours, run reliable departures, and keep the location operating smoothly so guests feel taken care of and the business performs.

You will lead by example, coordinate issues quickly, and make sure the operation doesn’t rely on heroics.

What You’ll Own - Tour Excellence (Senior Guide)

  • Lead tours at a high standard (storytelling, guest connection, pacing, safety)
  • Drive reviews and repeat intent through memorable experiences
  • Support training and shadowing of new guides
  • Ensure tours are staffed and run on time
  • Coordinate day-of issues (late guests, meeting point confusion, guide substitutions)
  • Maintain guide schedules and communication flow with HQ CX Desk and City contacts
  • Enforce tour standards and training compliance

We Build Playbooks Together

At Toonie Tours, everyone contributes to playbooks and training. Part of this role is documenting what works and turning it into checklists, templates, scripts, and SOPs—so the business improves every week, not just gets busier.

Tools You’ll Use

  • FareHarbor (schedule/guest lists)
  • Google Workspace (basic docs/checklists)
  • Internal chat (Google Chat)
  • ADP
  • Guide schedule tools and contact lists

Your Scorecard (How We Measure Success)

Tour Execution

  • Tours delivered as scheduled (coverage and reliability)
  • On-time starts %
  • Standards compliance (spot checks / coaching acceptance)
  • Reviews volume + rating contribution

Job Types: Full-time

Benefits:

  • Flexible scheduling that fits your lifestyle.
  • Performance-based earning potential.
  • Meet people from around the world.
  • Develop public speaking and customer service skills.
  • Share your passion for Victoria and your local community.
  • Fun, engaging, and rewarding work environment.
  • Be part of a growing Canadian tourism company.
  • Enjoy team events, discounts, and other company perks.

Language:

  • English (required)

Work Location: In person

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