Clerk II - Communications (Switchboard) - Casual (256476-67)

Internal applicants must apply by 11:59pm on November 18, 2026

About Joseph Brant Hospital:

Joseph Brant Hospital (JBH) is a full-service hospital located in the growing and thriving community of Burlington, Ontario, serving more than 185,000 residents in Halton, Hamilton, Waterdown, Flamborough, Milton and Stoney Creek. JBH is honoured to be recognized as one of Hamilton Niagara’s Top Employers since 2015, with a skilled team of approximately 200 physicians, 2,000 employees, and more than 300 volunteers.

JBH is a Clinical Education site in conjunction with McMaster University, and is designated as an Academic Community Teaching Hospital. JBH is also a partner member of the Burlington Ontario Health Team (BOHT). JBH is deeply committed to providing exemplary care and living the hospital’s core values of Compassion, Accountability, Respect and Excellence.

JBH also inspires and empowers a culture of caring and this is demonstrated in many ways including our commitment to the health, safety, and wellbeing of our people. For more information, visit www.josephbranthospital.ca.

Responsibilities:

• Answer, screen and direct incoming phone calls – relay messages and facilitate communication between staff, physicians, and the public.
• Page appropriate Emergency Codes and alarms as required, and implement the necessary procedures according to Hospital Policy.
• Provide basic guidance using established support resources.
• Respond appropriately to urgent and changing situations while maintaining accuracy, confidentiality and professionalism.
• Locating is a service run through JBH switchboard. Following proper process and protocol for escalation.
• Using various applications such as SharePoint, EPIC, custom apps, M365 office suite.
• Track changes within schedules and notes for locating service.
• Track access requests for vendor badge access.
• Perform clerical duties as assigned.

Qualifications:

• High school graduation diploma.
• Previous clerical or administrative experience in a healthcare environment preferred; preference will be given to candidates with current hospital switchboard experience.
• Must be able to operate a Multi-line Digital Telephone Branch Exchange System.
• Demonstrated computer profiiciency utilizing the full suite of Microsoft Office Products, Hospital Meditech Order Entry System, and other related software applications.
• Demonstrated typing skills of 40 – 50 words per minute.
• Excellent command of the English language (written and verbal).
• Demonstrated strong communication, telephone, and customer service skills, with the ability to interact professionally and courteously with staff, physicians, patients, and visitors.
• Demonstrated organizational and prioritization skills.
• Demonstrated ability to work effectively in a fast-paced environment while managing multiple competing priorities.
• Demonstrated ability to remain calm, accurate, and professional when responding to emergency calls, codes, and other time-sensitive situations.
• Demonstrated knowledge of Hospital and community services.
• Demonstrated critical thinking and problem-solving skills, including the ability to assess requests, determine appropriate action, and assist staff, physicians, patients, and visitors in navigating the hospital system.

Please Note: Assignment subject to change based on the needs of the department.

To be considered for this exciting opportunity please visit the JBH Careers page to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Joseph Brant Hospital is committed to an equitable and inclusive culture where everyone thrives and feels that they belong. One of the pillars of our Diversity, Equity and Inclusion framework is to enable our people and patients to flourish by removing barriers. In compliance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available during the recruitment and selection process and throughout employment.

Please help us meet our commitment to providing an inclusive and barrier-free environment by letting us know if you require accommodation. Contact Human Resources for confidential assistance at [email protected] or at 905-632-3737 ext. 4129.

This posting is for an existing vacancy. JBH does not use artificial intelligence (AI) to screen, assess, or select applicants.

Please include the posting number in the subject line of any email correspondence to enable appropriate assistance.