Client Care Specialist - Green Acres Animal Hospital

VCA Canada Green Acres Animal Hospital is currently recruiting for a customer service focused Client Care Specialist to join our team. This Part-time or full-time opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! Of course along with this does come your fair share of puppy kisses and kitten snuggles! Additional responsibilities and qualities required for this role are;

• Create a warm and welcoming environment for our patients and pet parents
• Assisting veterinary staff with various tasks
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence
• Invoicing; creating estimates, obtaining pet owner confirmation and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• Comfortable talking to clients about prescription diets and medications
• Strong organizational skills
• General housekeeping duties; cleanliness of reception area and exam rooms
• Working closely with our veterinarians, RVTs, and support team to ensure a smooth patient experience
• Willingness to learn
• Ensuring fresh POPCORN is made daily (Yes, we have a popcorn machine!)

We are looking for someone who is excited to learn and grow with us — but who understands that exceptional client service and reception will remain the foundation of this position.

We are Looking For Someone Who:

• Loves working with people and providing excellent customer service
• Is friendly, approachable, compassionate, and professional
• Communicates clearly and confidently, both in person and over the phone
• Can remain calm and positive in a busy environment
• Is organized and able to multitask
• Has strong attention to detail
• Is comfortable handling difficult or emotional conversations with empathy
• Works well as part of a team
• Is dependable and willing to jump in and help wherever needed
• Has an interest in learning about veterinary medicine and animal care
• Is comfortable working with dogs, cats, and other animals
• Is eager to learn new skills and take on additional responsibilities over time

Experience

Veterinary reception or previous veterinary experience is an asset, but we are willing to train the right person.

Previous experience in customer service, hospitality, retail, healthcare, or another client-facing environment would be considered valuable.

What matters most to us is your attitude, work ethic, willingness to learn, and genuine desire to provide a great experience for our clients and their pets.

Pay

This is an entry-level position but has a lot of opportunity to grow and learn within the hospital setting. Starting wages start at $17.75/hr. and can range up to $20+/hr.

Why Green Acres?

We are a busy, full-service veterinary hospital with a team that values teamwork, learning, and supporting one another. No two days are the same, and there are always opportunities to learn something new.

If you are someone who loves helping people, enjoys being part of a team, and wants a career where you can continue to learn and grow, we'd love to hear from you!

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• A caring culture of Wellness and Appreciation!
• Competitive wages and benefits!
• Employer match (5%) group RRSP plan - Planning for your future just got easier with VCA Canada!
• Wellness days, sick days, and vacation time
• Annual uniform allowance
• Exceptional career development: there is room to grow here
• E-tools to assist with meditation, better sleep, exercise, and focus
• Virtual health care (telemedicine) offering quick access to quality care
• Opportunities to give back in your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.