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Première détection par notre source: il y a 25 jours

Client Experience Specialist

@ Real Talk Careers

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Sherwood Park, Alberta

3+ ans d’expérience
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SIGNAUX

En bref

Real Talk Careers is hiring a Client Experience Specialist to join its Service Delivery Team. The role builds and improves client experience through product demonstrations, client support, training delivery and user-facing content. Requires at least 3 years of customer service experience; remote workforce management is an asset.

Responsabilités :

  • Run pre-sales product demonstrations and help develop proposals
  • Support clients post-sale with the Implementation Team
  • Create and maintain training scripts, user guides and training videos
  • Deliver on-site training and support to end users

Résumé des exigences :

  • At least 3 years of customer service experience
  • Excellent communication, written and verbal
  • Critical thinking and attention to detail
  • Intermediate Microsoft Office proficiency preferred

Outils et compétences

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook
Source et dates

Type de source non vérifié · manatal

Date publiée par l’employeur
Non fourni
Première détection par notre source
2026-10-15
Mise à jour du dossier source
2026-10-15

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Expérience3 an(s) et plus
Milieu de travailChez les clients, Domicile
PositionAssis et debout
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Real Talk Careers

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Description

The Client Experience Specialist works as part of the Service Delivery Team to help build and enhance our Client’s overall experience. Key responsibilities include creating and maintaining user facing content, delivering training, and building client relationships while maintaining Company Values.

Responsibilities

  • Participate in pre-sales product demonstrations and to aid in developing proposals when required
  • Provide post-sales assistance to the Implementation Team to build a relationship with clients and deliver any product demonstrations to ensure alignment.
  • Deliver exceptional support to existing and potential business users
  • Analyze client business needs and recommend “best practices” within the suite of software
  • Create and maintain training scripts, user guides, quick reference guides, training videos, and any other client facing tools.
  • Provide on site training and support for end users.

Skills and Qualifications

  • At least 3 years of customer service experience
  • Experience in remote workforce management considered an asset.
  • Excellent customer service, strong interpersonal and well-developed communication skills.
  • Ability to communicate effectively written and verbally
  • Critical thinker, resourceful with a high level of professionalism and confidentiality
  • Attention to detail, applying quality standards to all tasks undertaken and ensuring nothing is overlooked
  • An intermediate level of proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) is preferred

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