Client Service Representative, AECFV

Client Services Representative – Animal Emergency Clinic of Fraser Valley

$19–23/hr based on experience

Full-time opportunity in Langley, British Columbia

Schedule: Client Services operates 7 days a week; seeking someone with flexible availability. Anticipated schedule may include 8–10 hour shifts across days, nights, weekends, and holidays.

Join the Animal Emergency Clinic of Fraser Valley (AECFV) as a Client Services Representative, where you'll be the first point of contact for clients and their pets arriving for emergency and critical care. This client-facing role balances reception, communication, and clerical responsibilities in a fast-paced, 24/7 hospital, supporting both our clients and our nursing team. It's a rewarding opportunity to be part of a family-founded clinic that values respect, kindness, and inclusion.

Why Join Animal Emergency Clinic of Fraser Valley

At the Animal Emergency Clinic of Fraser Valley (AECFV), part of Ethos Veterinary Health, you'll join a leading AAHA-accredited facility that has provided emergency and critical care to more than 100 general practices throughout the Lower Mainland and Fraser Valley since 1996. Our 8,000 sq ft hospital is equipped with state-of-the-art tools, houses one of the largest blood banks in Canada, and is one of the largest and busiest standalone emergency hospitals in Western Canada. As a family-founded clinic, we hold fast to a culture of respect, kindness, and inclusion, and we're invested in your work-life balance, personal growth, and professional development.

In your day-to-day, you will:

• Provide in-person and telephone reception, including discussing fees, answering questions regarding services and care, and assessing for patient triage recommendations to the nursing team
• Maintain client information and medical records in an accurate and organized manner
• Manage client financial accounts, including cash handling and daily payment reconciliation
• Work closely with veterinarians, technicians, and support teams
• Contribute to a positive, team-focused hospital culture

What You Bring

• An understanding of the importance of client care excellence
• Preferred prior experience in customer service or a veterinary setting
• Excellent communication skills, both written and verbal, with the ability to articulate information clearly to clients and team members
• The ability to thrive in a fast-paced and stressful environment, staying calm and focused
• Close attention to detail, effectively managing and prioritizing tasks to ensure accuracy and efficiency
• Strong problem-solving abilities, handling difficult situations with tact and diplomacy
• A compassionate and caring attitude toward pets and their owners, ensuring a positive experience for all clients
• A collaborative mindset and commitment to exceptional patient care

Perks & Benefits

• Competitive wage rate between $19–23/hr based on experience
• Premiums for evening and overnight shifts
• RRSP Matching Program
• Comprehensive Extended Health Benefits Package (Medical, Dental, Vision)
• Health & Wellness Benefit (annual allowance)
• Employee Assistance Program (professional counseling)
• Paid Vacation time, Sick days, and Bereavement leave
• Uniform Allowance
• Generous staff discounts on services and products, plus staff pet facilities

Location Highlight

Located in British Columbia's Langley, the clinic offers easy access to the natural beauty of the Lower Mainland - from mountains and rivers to parks and trails - while remaining within reach of Metro Vancouver's amenities. The region is known for its scenic landscapes, outdoor recreation, and welcoming communities, making it a great place to build your career and enjoy life outside of work.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Candidates can confidentially submit their CV to Talent Acquisition Partner Kira Wolff at [email protected]

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.