Clinical Account Specialist (Toronto, ON) - Johnson & Johnson MedTech, Electrophysiology

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

MedTech Sales

Job Sub Function:

Capital Sales -- MedTech (Commission)

Job Category:

Professional

All Job Posting Locations:

Toronto, Ontario, Canada

Job Description:

We are currently recruiting for a Clinical Account Specialist position based in Toronto, Ontario. This is an 18-month, full-time contract position with the potential to extend into a full-time opportunity beyond the initial term, based on business needs and organizational requirements.

About J&J MedTech

Fuelled by innovation at the intersection of biology and technology, J&J MedTech is developing the next generation of smarter, less invasive and more personalized treatments.

Within J&J MedTech Electrophysiology, we are committed to advancing the diagnosis and treatment of cardiac arrhythmias through innovative technologies, clinical expertise and meaningful partnerships with healthcare professionals.

Visit J&J MedTech to learn more.

The Clinical Account Specialist is a field-based clinical and technical role responsible for providing professional support to physicians and other healthcare professionals on the safe and effective use of J&J MedTech Electrophysiology products and technologies.

Working closely with physicians, nurses, technologists and internal partners, the Clinical Account Specialist provides hands-on procedural support, clinical education and technical expertise while helping customers successfully integrate electrophysiology technologies into their clinical practice.

The successful candidate will become a trusted clinical partner within assigned hospital accounts while developing a strong understanding of electrophysiology procedures, technologies and customer needs.

Key Responsibilities

Clinical & Procedural Support

• Provide professional clinical and technical support to physicians and healthcare professionals on the safe and effective use of the CARTO 3 System during electrophysiology procedures.
• Provide procedural support and develop expertise across the J&J MedTech Electrophysiology product portfolio, including three-dimensional cardiac mapping, diagnostic and ablation catheters, intracardiac echocardiography (ICE) catheters, and radiofrequency (RF) and pulsed field ablation (PFA) technologies.
• Support physicians and electrophysiology laboratory staff throughout live cardiac procedures, providing focused and responsive clinical and technical assistance.
• Develop a strong understanding of cardiac anatomy, arrhythmia mechanisms, electrophysiology workflows, mapping strategies and ablation techniques.
• Troubleshoot clinical, technical and equipment-related issues to support efficient procedures and a positive customer experience.
• Maintain a high level of clinical and technical knowledge through ongoing education, training and field experience.

Customer Support & Education

• Develop strong, trusted relationships with electrophysiologists, nurses, technologists and other healthcare professionals within assigned accounts.
• Serve as a key clinical contact for customers regarding J&J MedTech Electrophysiology technologies and procedural support.
• Provide customer education, product training, clinical in-services and technical presentations for new and existing customers.
• Support customers in developing proficiency and confidence with electrophysiology products and technologies.
• Assist with equipment troubleshooting, inventory-related activities and other clinical account needs as appropriate.
• Understand the unique clinical and operational needs of assigned accounts and work collaboratively with customers to provide appropriate support.

New Technology Adoption

• Support the introduction and successful adoption of new J&J MedTech Electrophysiology products and technologies within assigned accounts.
• Participate in customer training, clinical education and hands-on procedural support associated with new technology introductions.
• Develop proficiency in new products and technologies through internal training and field-based learning.
• Collect relevant physician and customer feedback and communicate insights to appropriate internal partners.
• Collaborate with clinical, commercial and education teams to support successful implementation of new technologies and workflows.

Account & Cross-Functional Partnership

• Work closely with the Product Specialist and other members of the field team to support assigned hospital accounts and territory objectives.
• Develop a strong understanding of account priorities, customer needs and opportunities for appropriate technology adoption.
• Support account relationships in a thoughtful and professional manner while maintaining a strong focus on clinical excellence and patient care.
• Identify clinical opportunities and communicate relevant customer needs and insights to Product Specialists and field leadership.
• Collaborate with Sales, Marketing, Professional Education, Commercial Education and other cross-functional partners as required.
• Represent J&J MedTech Electrophysiology professionally with healthcare customers and at relevant educational programs and industry events.

Qualifications

Required Qualifications

• University degree in Health Sciences, Biomedical Engineering, Engineering, Business or a related discipline, or a Cardiology Technologist diploma.
• Clinical, technical, research or medical device experience within a patient-care, hospital or related healthcare environment is preferred.
• Strong interest in cardiac electrophysiology and a desire to develop advanced knowledge of arrhythmias, mapping and ablation technologies.
• Ability to work effectively with physicians, nurses and technologists while maintaining focus throughout live cardiac procedures.
• Strong technical aptitude with demonstrated problem-solving and troubleshooting skills.
• Excellent interpersonal, communication and presentation skills.
• Ability to learn complex clinical and technical concepts and effectively communicate them to customers.
• Strong organizational skills with the ability to manage multiple priorities in a dynamic clinical environment.
• Ability to work independently while collaborating effectively as part of a field-based and cross-functional team.
• English proficiency required due to frequent communication with English-speaking customers, healthcare professionals and internal stakeholders.

Preferred Qualifications

• Previous experience in cardiac electrophysiology, cardiology, cardiac rhythm management or another relevant clinical specialty.
• Experience working in an electrophysiology laboratory, catheterization laboratory, operating room or procedural healthcare environment.
• Familiarity with cardiac anatomy, electrophysiology, three-dimensional cardiac mapping or catheter-based procedures.
• Medical device or healthcare technology experience.
• Experience educating or training healthcare professionals.
• Relevant professional certification, such as IBHRE certification, where applicable.
• Experience supporting or learning new medical technologies in a clinical environment.

Travel & Working Requirements

• This is a field-based position supporting hospital accounts in Toronto and the surrounding territory.
• The role requires regular presence in hospitals, electrophysiology laboratories and operating room environments.
• Ability to attend and support live patient procedures is required.
• Flexibility to work variable hours based on procedural schedules, patient needs and customer requirements.
• Willingness and ability to travel at least 60% of the time within the assigned territory on a regular basis as this is a field based position.
• Willingness and ability to travel up to 40%, including overnight travel outside of assigned territory based on customer and business needs and, on occasion, with short notice.
• A valid driver's licence and safe driving record are required where operation of a company-issued vehicle is necessary.
• Ability to meet the physical requirements associated with the position, including wearing appropriate protective equipment and lifting up to 40 lbs.

What Success Looks Like

A successful Clinical Account Specialist will:

• Build strong clinical and technical competency across J&J MedTech Electrophysiology products and technologies.
• Provide dependable, high-quality support during electrophysiology procedures.
• Develop trusted relationships with physicians, nurses, technologists and other healthcare professionals.
• Demonstrate curiosity, initiative and a commitment to continuous clinical learning.
• Effectively troubleshoot clinical and technical challenges in fast-paced procedural environments.
• Support the successful introduction and adoption of new technologies within customer accounts.
• Collaborate effectively with Product Specialists, Clinical Account Specialists and other cross-functional partners.
• Demonstrate professionalism, accountability and a strong commitment to customers and patients.

Our Commitment

At Johnson & Johnson, we believe a diverse workforce and inclusive culture help us better understand and serve the patients and communities who rely on us. We are committed to providing a respectful, inclusive and accessible workplace where employees have the opportunity to contribute, develop and achieve their potential.

Required Skills:

Preferred Skills:

AI Judgement Integration, Analytical Reasoning, Brand Positioning Strategy, Business Behavior, Competitive Landscape, Confidentiality, Customer Centricity, Customer Experience Management, Execution Focus, Financial Reports, Market Opportunity Assessment, Presentation Design, Problem Solving, Product Knowledge, Sales Channels, Strategic Sales Planning, Sustainable Procurement, Vendor Selection

The anticipated base pay range for this position is :

$74,000.00 - $117,300.00

Additional Description for Pay Transparency:

The Company uses AI in its assessment of applicants.

This job posting is for an existing position.