Cocktail Server

Job Description

Position:

Cocktail Server

Reports To:

F&B Services Manager

OUR COMPANY

Parq Casino – Dive into the excitement at downtown Vancouver’s only casino!

At Parq Vancouver, you can find a beautiful casino with high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof. Parq is where locals and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences and building relationships with locals, visitors and like-minded businesses.

OVERVIEW

The Cocktail Server is responsible for serving beverage items while providing exceptional customer service to guests at our bar and lounge. Other responsibilities include taking beverage orders, making recommendations, processing payments, and ensuring that guest’s needs and service expectations are exceeded.

WHY WORK AT PARQ

• Extended Health and Dental Benefits
• RSP/RRSP Matching
• Employee and Family Assistance Program
• Tuition Reimbursement
• 20% off at Parq Food & Beverage Outlets
• Discounted rates at local businesses within the community
• Volunteer opportunities
• Employee Recognition Program
• Opportunities for growth and development
• Companywide events
• Refer a Friend Program

DUTIES AND RESPONSIBILITIES

• Greet and communicate with all guests in a friendly and courteous manner
• Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner
• Communicates drink specials, answers questions about available beverage and takes beverage orders in a timely fashion
• Serves alcohol beverage responsibly, verifies identification if needed, and adhere to all unit and company alcohol service policies, Serving it Right and procedures
• Enters orders into POS, prepares and delivers check to guests
• Pick up drink orders when ready and delivers orders to guests
• Remove empty or dirty glasses and bottles returning them to the bar or pantry
• Provide cocktail service to our guests by circulating between Centre Bar on the 2nd level, Lotus on the 3rd Level, or VIP areas
• Adheres to policies and procedures set forth by Parq Casino
• Be aware of all events and promotions within Parq to be prepared for the business levels

QUALIFICATIONS AND EXPERIENCE

• Previous cocktail service experience is preferred, or restaurant server experience is required
• Maintain an updated knowledge of the brands of beer, wine and liquor being offered for consumption
• Ability to work quickly and efficiently in a fast-paced environment
• Strong communication skills, including listening skills and ability to take beverage orders and fill those orders correctly
• Must be able to work weekend, holidays, and nights as needed
• Able to work in a fast pace in often crowed/noisy environment

CERTIFICATES AND/OR LICENSES REQUIREMENTS

• Ability to obtain a valid GAMW registration
• Ability to complete all BCLC required trainings
• Serving it Right Certification

PHYSICAL REQUIREMENTS

• Able to lift, handle, and transport materials that are over 20lbs
• Required to sit, stand and walk during working hours

At Parq Casino, we believe in fostering a culture of connection, care, responsibility and sustainability with our players, our people, our place and our partners. We’re honored to be recognized with the Untapped 2022 Workplace Inclusion Champion Award for Medium & Large Businesses. We are committed to cultivating and preserving a safe, respectful and diverse work environment for all our associates. Parq welcomes all interested applicants to apply to our positions! If you require assistance or accommodation during the recruitment process, please contact us.

Parq Casino exists on the traditional, ancestral, and unceded territory of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh). We are committed to meaningful actions that engage with Indigenous communities, respect the history and culture of Indigenous Peoples, and advance reconciliation through Indigenous-supportive business practices.