Commercial Insurance Broker (Remote First)

About Us:

Zensurance is redefining commercial insurance for Canadian businesses.

As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.

Zensurance has been recognized for its rapid growth and industry impact:

✅ Deloitte’s Technology Fast 50 (2023, 2024, 2025)

✅ Deloitte’s Technology Fast 500 (2024, 2025)

✅ Top Insurance Employers (2022)

At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.

If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you!

About the Role & Team:

We're looking for customer-focused Commercial Insurance Brokers. We operate with a shared interview process across our broker department, allowing you to select your preferred focus on your application.

Reporting to a Team Lead, your day-to-day responsibilities will depend on your team alignment. Across all three teams, our brokers connect with clients and business owners through a mix of channels - phone, email, and text. That said, we’re big fans of brokers who don’t hesitate to simply pick up the phone, make the call, and build real relationships directly.

Our Three Core Broker Teams:

• Accounts: Provide ongoing, consultative support for existing policyholders, handling mid-term policy changes and complex account inquiries.

• New Business: Consult with new prospects, recommend coverage, negotiate with underwriters, and close warm incoming opportunities.

• Renewals: Re-engage clients ahead of policy renewals to capture operational changes, optimize coverage, and actively upsell, cross-sell, or remarket policies.

Because we hire continuously across all three groups, there is no right or wrong choice when sharing your preference. We use your input to match you with the opportunity that best aligns with your strengths and interests.

Responsibilities:

Accounts (Client Care & Policy Management):

Portfolio Stewardship: Onboard new clients and serve as the main point of contact for client requests.

• Policy Servicing: Review submissions, process endorsements, issue certificates of insurance, and execute policy modifications.

• Organic Revenue Growth: Conduct mid-term reviews to identify upselling and cross-selling opportunities. that close coverage gaps.

• Remarketing: Analyze and execute remarkets with insurance partners to ensure clients maintain optimal coverage and pricing.

New Business (Sales Focussed):

• Drive Inbound Conversion: Engage inbound leads provided by Zensurance to advise and convert requests into clients. No cold calling required!

• Consultative Selling: Evaluate prospective clients' risks to recommend and cross-sell coverage packages.

• End-to-End Deal Execution: Guide clients through the pipeline from initial quote to closed sale, explaining coverage terms in plain language.

• Pipeline Management: Share flow updates and insights to help optimize pricing models, conversion strategy, and program offerings.

Renewals (Sales Focussed):

• Maximize Retention: Lead outreach for the renewal lifecycle, leveraging client relationships to retain business.

• Upsell & Coverage Growth: Perform gap analyses on renewing policies to identify exclusions and sell supplementary coverage lines.

• Commercial Negotiation: Liaise with insurance partners to negotiate pricing structures and secure coverage packages for renewing accounts.

• Account Auditing: Review policy data to ensure accuracy across all renewal documentation.

Requirements:

• Licensing & Experience: Valid broker license with 1+ years of insurance experience. Holding an active RIBO license is highly desirable.

• Phone Presence & Client Advisory: A natural, engaging ease on the phone to build genuine trust remotely, paired with the ability to translate complex insurance concepts into straightforward advice for business owners.

• Collaboration: Skilled at working with colleagues, underwriters, and partners to deliver exceptional service.

• Detail & Solution-Oriented: Strong attention to policy accuracy combined with a target-driven mindset.

• Organization & Time Management: Strong prioritization skills to manage a dynamic portfolio of clients and tasks simultaneously.

• Technical & Workflow Efficiency: Proven ability to leverage digital tools and a BMS to manage client accounts efficiently.

Our Interview Process:

Application Review: We look for customer-centric brokers who thrive in high-volume environments.

• Recruiter Screen: An introductory interview to discuss your experience, learn about Zensurance, and ask questions.

• Team Lead Interview: A conversation with two Team Leads covering your experience, past accomplishments, and technical insurance skills.

• Offer: Welcome to Zensurance!

Benefits & Perks at Zensurance:

At Zensurance, we know that when our people thrive, so does our business. That’s why we offer a flexible, people-first work environment designed to support your well-being, growth, and success.

If you're looking for a team that values learning, collaboration, and impactful work, we’d love to meet you!

💻 Work Your Way:

• Remote-first setup for added flexibility

• Home office allowance to create a comfortable workspace

• Top-tier tech: "Office in a box" with all necessary tech equipment

• Half days before public holidays: Enjoy half days before long weekends

❤️ Your Health, Your Way:

• Flexible health and dental plans for families, including mental health support

• Health & personal spending accounts to invest in wellness your way

• Parental leave top-up, because family comes first

🚀 Investing in Your Growth:

• Education assistance reimbursement for courses, conferences, books, and memberships

• Opportunities to learn from industry experts and grow your career

🤝 Staying Connected:

• Weekly Friday huddles to share updates and connect across teams

• Virtual & in-person team-building events to strengthen our culture

AI Tools and Your Interview:

We know AI is a valuable tool, and you're welcome to use it to prepare for your interview. However, please don't use AI assistants during the live interview itself. We want to have an authentic conversation with you, and using AI during the interview could affect our evaluation of your suitability for the role.

Just so you know, we use an AI scribe to help us take notes and review interviews, ensuring a fair and clear process.

Diversity & Inclusion:

Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support, let us know, we’re here to help.