Community Associate

Why Join iQ?

iQ Offices is proud to be a Great Place to Work® Certified™ company, a recognition based on feedback from our own team members about their experience working here. We are committed to creating an environment where people feel supported, empowered to grow, and excited to come to work each day.

We’re a winning team driven by collaboration, innovation, and success. At iQ Offices, we believe in working hard, having fun, and celebrating the journey together. Here’s how we support our team:

• Comprehensive Benefits: Protect yourself with a benefits package that covers health and medical expenses.
  
• Health Spending Account: Cover health and wellness expenses beyond traditional benefits.
  
• Employee and Family Assistance Program: Access confidential support for personal, financial, and mental health challenges.
  
• Flexible Paid Time Off: Enjoy the freedom to take time off as needed with our flexible paid time off policy.
  
• Professional Development Funds and Resources: Advance your career with funds and resources for professional development opportunities.
  
• Perks: Savour complimentary tea, coffee, and snacks in our stylish spaces.
  
• Vibrant Team Culture: Collaborate with bright, talented colleagues who inspire and motivate.

Job Overview

The Community Associate will work with the Community Manager to ensure all aspects of the location's operations are running smoothly and that all Members and Visitors are having the best possible experience.

Key Responsibilities (Included below but are not to be limited to)

On-site support

• Maintain, and stock shared kitchen spaces and common areas
• Conduct inventory and procurement processes
• Conduct exemplary Tours at your site for prospective members and conduct follow up as required
• Conduct cleaning duties
• Resolve issues and provide tech support for onsite Members including meeting room and zoom rooms, printers, phone, and internet
• Maintain reception coverage for all Members, guests, and vendors
• Manage inbound/outbound reception phone calls – responding, redirecting, and forwarding

Administrative support

• Capture photographs and content as required for company social media accounts
• Manage and oversee location calendar and oversee daily appointments and scheduling of meeting rooms and onsite resources
• Maintain accurate member database information

Member experience

• Greeting and customizing experiences for all members
• Responsible for mail management services for all members-forwarding, delivering to office, scanning

Financial

• Receipt tracking and uploading of all procurement expenses incurred
• Accountable for timely submissions of Monthly Credit Card Purchase Orders
• Submitting monthly printer logs to accounting

Working Conditions & Physical Demands

• Occasional after-hours and weekend workrequired
• Shifting workday hours based on opening and closing duties
• Required cleaning tasks and daily rounds
• Ability to move 30lbs as it relates to onsite inventory, storage, and member equipment needs

Skills & Qualifications

• Strong customer service orientation
• Excellent communication skills, both written and verbal
• Exceptional time management, organizational and people skills
• Proficiency in various technology platforms and related systems

Our Ideal Team Member

• You’re energetic and active in building meaningful relationships
• You're a creative thinker, flexible and appreciate a little creative chaos
• You thrive under pressure and want to work with the best team at all times
• You’re always in search of new ideas and love a good challenge
• You speak up and expect to be heard and you always do what it takes to do better

About iQ Offices

At iQ, we create inspiring workplaces that empower our Members to thrive. With flexible terms, stunning interiors, and top-tier service, we’ve grown from a single location in 2012 to become Canada’s largest Canadian-owned coworking provider. Our prime downtown locations make it easy for teams to focus on what matters most—their success.

Our Core Values

At iQ, our core values guide everything we do. We are looking for someone who demonstrates these daily:

• CARE – We choose authenticity, empathy, and respect in every interaction.
• CURIOSITY – We explore, learn, and improve to shape what’s next.
• IMPACT – We are obsessed with curating experiences that leave a lasting impression.
• OWNERSHIP – We take pride in our work, own our outcomes, and pursue excellence daily.

About Great Place to Work Certification™

Great Place To Work® Certification™ is the most definitive “employer-of-choice” recognition that companies aspire to achieve. It is the only recognition based entirely on what employees report about their workplace experience – specifically, how consistently they experience a high-trust workplace. Great Place to Work Certification is recognized worldwide by employees and employers alike and is the global benchmark for identifying and recognizing outstanding employee experience. Every year, more than 10,000 companies across 60 countries apply to get Great Place To Work-Certified.

About Great Place To Work®

As the global authority on workplace culture, Great Place To Work® brings 30 years of groundbreaking research and data to help every place become a great place to work for all. Their proprietary platform and For All™ Model helps companies evaluate the experience of every employee, with exemplary workplaces becoming Great Place To Work Certified™ or receiving recognition on a coveted Best Workplaces™ List.

Learn more at greatplacetowork.com and follow Great Place To Work on LinkedIn, Twitter, Facebook and Instagram.

Join a Diverse & Inclusive Community

We’re proud to be an equal-opportunity employer committed to fostering diversity and inclusion. You will receive consideration for employment regardless of race, religion, gender, gender identity or expression, sexual orientation, ethnicity, creed, disability, or age.

Accessible Recruitment

We are dedicated to providing accommodations throughout the recruitment process to ensure accessibility for everyone. If you require accommodations, please contact [email protected].

Ready to Apply?
If you’re ready to take your career to the next level, we’d love to hear from you! Submit your resume and show us why you’re a great fit for the iQ team. We aim to circle back to all applicants, no matter the decision, and thank you for your interest in joining iQ Offices.