Publié il y a 3 jours
CONCEPTEUR D’EXPERIENCES DE VOYAGE BILINGUE POUR LE SERVICE A LA CLIENTELE / BI-LINGUAL GUEST SERVICE TRAVEL ADVISOR
@ Club Med
Montréal, Québec
En bref
Club Med is hiring a full-time bilingual guest service travel advisor for its call center. The role handles inbound calls and emails from members and travel agents, documents interactions in CRM, processes refunds and identifies upsell opportunities. The posting is marked as under review and subject to validation, and it states no pay, schedule or location details.
Responsabilités :
- Répondre aux appels entrants et aux courriels dans le délai convenu
- Fournir des renseignements précis sur les produits et services Club Med
- Traiter les demandes de remboursement et assurer le suivi
- Documenter les interactions dans le CRM
- Repérer les occasions de vente additionnelle
Résumé des exigences :
- Maîtrise du français et de l'anglais (bilingue)
- Expérience en service à la clientèle ou en centre d'appels
- Capacité à documenter avec précision dans un CRM
- Connaissance des outils et procédures internes
- Attitude professionnelle et positive en toutes circonstances
Outils et compétences
Source et dates
Type de source non vérifié · talentbrew
- Date publiée par l’employeur
- 2026-11-08
- Première détection par notre source
- 2026-11-09
- Mise à jour du dossier source
- 2026-11-09
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Club Med
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
With us, enjoy the true meaning of vacations. All-inclusive beach and moutain Resorts. Club Med, l’esprit libre.
Description complète de l’entreprise
Since it was founded in 1950 and it created the all-inclusive vacation concept, Club Med has been the world leader on its market, and has developed a resolutely upscale, friendly and multicultural spirit. Club Med boasts 70 resorts located in the most beautiful sites in the world, a cruise ship and Luxury Villas & Chalets and, now more than ever, is associated with dreams and happiness. There are 20,000 Gentle Organizers (G.Os) and Gentle Employees (G.Es) at Club Med, who work in the villages, but also at the Paris, Lyon, Singapore, Shanghai, Rio de Janeiro and Miami headquarters, in the sales offices situated in dozens of countries and in travel agencies.
- Abonnés LinkedIn
- 460 906
- Personnes associées sur LinkedIn
- 13 523
- Bureaux déclarés
- Paris, FR
- 6505 Blue Lagoon Dr, Miami, Florida 33126, US
- Autres noms enregistrés
- Club Med
- Spécialités
- all inclusive
- family all inclusive
- best all inclusive
- family vacations
- Ski
- and Alps
- Le profil indique une agence de recrutement
- Non
Since it was founded in 1950 and it created the all-inclusive vacation concept, Club Med has been the world leader on its market, and has developed a resolutely upscale, friendly and multicultural spirit. Club Med boasts 70 resorts located in the most beautiful sites in the world, a cruise ship and Luxury Villas & Chalets and, now more than ever, is associated with dreams and happiness. There are 20,000 Gentle…
| Champ | Valeur |
|---|---|
| Secteur | Hospitality |
| Taille | 10,001+ employees |
| Siège social | Paris |
| Type d’organisation | Public Company |
| Fondée en | 1950 |
| Spécialités | all inclusivefamily all inclusivebest all inclusivefamily vacationsSkiand Alps |
| Offres sur Jobsy | 35 |
| Voir la page |
This job description is currently under review and subject to validation. Adjustments may be made before the final version is released.
PURPOSE OF THE JOB
The Call Center Service Agent serves as the primary connection between Club Med and its customers, including members and travel agents. This role focuses on providingtimelyandaccurateresponses to inquiries while delivering exceptional customer service. The agent plays a crucial role in resolving issues, documenting interactions, andidentifyingopportunities to enhancethe customerexperience.
GENERAL MISSIONS
1.Customer Support and Query Resolution
Answer inbound calls and respond to emails professionally within the agreed SLA (e.g., 24 hours).
Provideaccurateand detailed information on Club Med’s products, services, and policies.
Solve client concerns and escalate complex issues when necessary to ensure satisfaction.
2.Data Entry and Documentation
Document customer interactions comprehensively using CRM or other relevant tools.
Maintain detailed andaccuraterecords of conversations with customers and travel agents.
Process refund requests and ensuretimelyexecution and follow-up.
3.Upsellingand Value Addition
Identifypotential upsell opportunities, such as tours, travel insurance, or other services.
Proactively share relevant promotions or upgrades that align with customer needs.
Support sales initiatives by reinforcing the value of Club Med’s offerings.
4.Team Support and Collaboration
Collaborate with internal departments to resolve customer issues and follow up as needed.
Contribute to teamobjectivesbyassistingwith administrative tasks and projects.
Share customer insights to help improve processes and enhance service delivery.
5.Adherence to Customer Service Standards
Ensure compliance with Club Med’s customer service policies and quality standards.
Maintaina consistent,professionaltoneand positive attitude in all interactions.
Keep updated on internal tools, new services, and procedures to ensureaccurateinformation is shared.
KPI(position requirementsobjective)
Response Time: Percentage of customer inquiries handled within the SLA (e.g., 24 hours).
First Call Resolution (FCR): Percentage of issues resolved in the first interaction.
Customer Satisfaction (CSAT): Positive feedback percentage from customer surveys.
Upselling Opportunities: Number ofadditionalservices/products converted from client interactions.
Data Accuracy: Rate of error-free customer records and documentation.
Journal
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