Concierge Team Lead

Are you a confident and service-driven hospitality professional with a passion for creating exceptional guest experiences and leading high-performing teams? Do you thrive in a fast-paced, member-focused environment where you can support daily operations, lead front-of-house service standards, and create a welcoming experience for every Member and guest?

If so, we invite you to join The Boulevard Club as a Concierge Team Lead.

The Boulevard Club has been honoured as the 2025 Best Club of the Year by the Club Management Association of Canada (CMAC). We are also proud to be recognized as a Great Place to Work for four consecutive years and have been named Best Place to Work in Retail and Hospitality in both 2023 and 2025, Best Place to Work in Ontario in 2025, and most recently recognized among Best Workplaces for Women and Mental Wellness 2026.

Why Work With Us

As a Concierge Team Lead at The Boulevard Club, you will enjoy a positive and professional working environment, along with access to the following benefits (eligibility criteria apply):

• Comprehensive Health & Dental Benefits for employees and their immediate family
• Employee Health & Wellness Program
• Professional Development Opportunities (eligibility criteria apply)
• Bonus Program (eligibility criteria apply)
• Staff Meal Plan
• Bike Share TO
• Transportation Assistance (eligibility criteria apply)
• Summer Recognition Program
• Complimentary Parking (subject to availability)

Job Overview

This is a full-time, permanent position. Reporting to the Concierge Manager, the Concierge Team Lead plays a key leadership role in overseeing the daily operations of the Club’s Concierge desk while supporting front-of-house service excellence and member engagement.

The Concierge Team Lead is responsible for leading the day-to-day Concierge operations, ensuring exceptional service standards and delivering a seamless arrival and guest experience for Members and visitors. As the lead representative at the Club’s front desk, this role provides direction to the Concierge team, coordinates member inquiries, reservations, and daily communications, while ensuring smooth operations and a consistently high standard of hospitality. This position plays a key role in delivering operational excellence and upholding The Boulevard Club’s service culture.

Pay range: $20.00 – $22.00 per hour, based on experience.

Key Responsibilities

The following outlines the primary responsibilities of this role, including but not limited to:

• Deliver exceptional front-line service by warmly greeting Members, guests, and visitors while creating a welcoming and professional first impression of The Boulevard Club.
• Lead daily Concierge Desk operations, ensuring seamless front-of-house service delivery and consistent execution of Club service standards.
• Provide prompt and professional assistance to Members and guests by responding to inquiries related to Club services, amenities, programs, events, reservations, and general Club operations.
• Manage all front desk administrative functions including switchboard operations, reservation coordination, mail and package distribution, gift certificate processing, lost and found, and retail merchandise transactions.
• Support Member engagement by assisting with new Member onboarding, orientation, and providing information that enhances the overall Member experience.
• Provide day-to-day leadership, guidance, and direction to Concierge team members while supporting training, coaching, onboarding, and ongoing team development.
• Monitor team performance and assist in coordinating daily workflow priorities to ensure operational efficiency and consistent service excellence during all shifts.
• Act as the department lead in the absence of the Concierge Manager, ensuring continuity of operations while independently addressing service, operational, or staffing challenges as required.
• Collaborate closely with internal departments including Security, Housekeeping, Maintenance, Membership, Food & Beverage, Fitness, and Marine Operations to ensure smooth Club-wide communication and service coordination.
• Promote a culture of professionalism, accountability, teamwork, and hospitality excellence while identifying opportunities to improve operational efficiency and elevate the overall Member experience.

Qualifications

• Minimum 2–3 years of experience in hospitality, guest services, front desk operations, or customer service environments.
• Previous leadership or supervisory experience with the ability to guide and support team members effectively.
• Strong customer service skills with a passion for delivering exceptional Member and guest experiences.
• Excellent verbal and written communication skills with the ability to interact professionally at all levels.
• Strong problem-solving skills with the ability to make sound decisions in fast-paced operational environments.
• Ability to multitask, prioritize responsibilities, and manage competing operational demands effectively.
• Proficiency with computer systems, reservation platforms, and general administrative tasks.
• Strong attention to detail, organizational skills, and commitment to maintaining high service standards.
• Flexible availability to work evenings, weekends, and holidays based on operational requirements.

About The Boulevard Club

For over a century, The Boulevard Club has built a reputation for time-honoured traditions, exemplary service, and outstanding athletic, social, and dining experiences for Members of all ages.

Our success is driven by our people. We are committed to hiring, developing, and rewarding a diverse and inclusive team that delivers exceptional Member experiences.

If you are looking to take the next step in your hospitality career within a professional, member-focused environment, The Boulevard Club may be the right fit for you.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Boulevard Club is an inclusive employer and has a workplace accommodation policy in place. Accommodations are available upon request throughout the recruitment and selection process. Applicants with accessibility needs are encouraged to contact Human Resources for further information.