Première détection par notre source: à l’instant
Contact Center Testing Engineer (Amazon Connect)
@ Cognizant
Toronto, Ontario
SIGNAUX
En bref
Cognizant is hiring a Contact Center Testing Engineer in Toronto, Ontario, on a hybrid schedule of two days onsite and three remote. The role validates Amazon Connect contact flows, IVR, routing, CRM and omnichannel integrations through functional, regression and end-to-end testing. The posting states an annual salary of CAD $60,300 to $95,500 and requires legal work authorization in Canada without sponsorship.
Responsabilités :
- Design and execute test strategies, plans and cases
- Validate Amazon Connect flows, routing and agent experiences
- Test IVR, CTI, CRM and omnichannel integrations
- Track defects through resolution with root cause analysis
- Support UAT and production validation
Résumé des exigences :
- 3+ years of QA and software testing experience
- Hands-on testing of cloud contact center platforms, preferably Amazon Connect
- Strong IVR, call flow and integration testing experience
- Knowledge of Agile delivery and defect management
- Excellent verbal and written communication skills
Outils et compétences
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-11-15
- Mise à jour du dossier source
- 2026-11-15
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Développement logiciel |
| Expérience | 3 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau, Domicile |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Baccalauréat (préféré) |
| Domaines d’études | Computer Science, Information Technology, Engineering |
| Avantages mentionnés | Congés payés généreux, Régime de retraite, Prime de rendement, Mieux-être |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Cognizant
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
- Abonnés LinkedIn
- 9 028 531
- Personnes associées sur LinkedIn
- 354 087
- Bureaux déclarés
- 300 Frank W Burr Blvd, Suite 600, Teaneck, New Jersey 07666, US
- Second Floor, Phoenix, Arizona 85029, US
- Thoraipakkam, Chennai, Tamil Nadu 600 096, IN
- 1 Kingdom Street, Paddington Central, London, W2 6BD, GB
- 3rd floor, Technopolis, Kakkanad, Kochi, Kerala 682 037, IN
- Soroksári út, 44., Budapest, Budapest 1095, HU
- 129 Church St, New Haven, CT 06510, US
- 15 William St, Melbourne, VIC 3000, AU
- 50 Boulevard Haussmann, Paris, IdF 75009, FR
- Via Monte di Pieta, 21, Milan, Lomb. 20121, IT
- Havenlaan 86C, Box 408, Brussels, Brussels Region 1000, BE
- 7301 Ohms Ln, Edina, MN 55439, US
- Anson Rd, Singapore, Singapore, SG
- 28 Margaret St, Sydney, NSW 2000, AU
- aleja Grunwaldzka 411, Gdansk, PM 80-309, PL
- 9655 Maroon Circle, Englewood, CO 80112, US
- Hardstrasse 201, Prime Tower office 18th floor, Zurich, 8005, CH
- St.-Martin-Straße 106, Munich, BY 81669, DE
- Drammensveien 145B, Oslo, Oslo 0277, NO
- Savanoriu prospektas 16, Vilnius, Vilniaus 03116, LT
- Calle Miraflores 222, Santiago, Santiago Metropolitan 8320000, CL
- Toldbodgade, Copenhagen, Capital Region 1253, DK
- Placa d'Europa, l'Hospitalet de Llobregat, Catalonia 08908, ES
- Calle Moreno no. 845 to 899, on the corner of Calle Tacuarí no. 242 to 292, Buenos Aires, AR
- Tucumán 3720, Bulnes Street, Buenos Aires, AR
- 200 Barangaroo Avenue, Barangaroo, New South Wales, AU
- Science Hub Tower 4, 1110 Campus Avenue, Mckinley Hill Cyber Park, 1st-4th floor, Taguig City , 1634, PH
- Avenida das Nações Unidas 14.171, Vila Gertrudes, Torre A – Ebony – 6° andar, São Paulo, SP, CEP 04794-000, BR
- Catégories d’activité
- Travel
- Software Engineering
- Electronics
- Health Care
- Consulting
- Software
- Cloud Computing
- Medical
- Manufacturing
- Information Technology
- Retail
- Financial Services
- Industrial Automation
- Artificial Intelligence (AI)
- Business Process Automation (BPA)
- Autres noms enregistrés
- Cognizant
- Spécialités
- Interactive
- Intelligent Process Automation
- Digital Engineering
- Industry & Platform Solutions
- Internet of Things
- Artificial Intelligence
- Cloud
- Data
- Healthcare
- Banking
- Finance
- Fintech
- Manufacturing
- Retail
- Technology
- and Salesforce
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 241 000
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
| Champ | Valeur |
|---|---|
| Secteur | IT Services and IT Consulting |
| Taille | 10,001+ employees |
| Siège social | Teaneck, New Jersey |
| Type d’organisation | Public Company |
| Spécialités | InteractiveIntelligent Process AutomationDigital EngineeringIndustry & Platform SolutionsInternet of ThingsArtificial IntelligenceCloudData HealthcareBanking |
| Offres sur Jobsy | 23 |
| Voir la page |
Description
About The Role
As a Contact Center Testing Engineer, you will play a critical role in ensuring the quality, reliability, and performance of enterprise contact center solutions built on Amazon Connect and related technologies. You will work closely with business stakeholders, developers, solution architects, product owners, and operations teams to validate customer experiences across voice and digital channels.
The ideal candidate will possess strong experience in contact center testing, quality assurance methodologies, Amazon Connect platforms, IVR testing, and integration testing.
Work Model
This role is based in Toronto, Ontario and follows a hybrid work arrangement, requiring employees to work onsite two (2) days per week and remotely three (3) days per week, subject to business and client requirements.
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible while fostering collaboration, innovation, and professional growth.
Work Authorization
Candidates must be legally authorized to work in Canada without the need for employer sponsorship now or at any time in the future.
In This Role, You Will
The annual salary for this position is CAD $60,300 - $95,500, depending on experience, qualifications, skills, location, and other business considerations.
Eligible candidates may also be considered for discretionary bonuses and additional compensation programs where applicable.
In addition to base pay, employees are eligible for a comprehensive benefits package that may include:
As a Contact Center Testing Engineer, you will play a critical role in ensuring the quality, reliability, and performance of enterprise contact center solutions built on Amazon Connect and related technologies. You will work closely with business stakeholders, developers, solution architects, product owners, and operations teams to validate customer experiences across voice and digital channels.
The ideal candidate will possess strong experience in contact center testing, quality assurance methodologies, Amazon Connect platforms, IVR testing, and integration testing.
Work Model
This role is based in Toronto, Ontario and follows a hybrid work arrangement, requiring employees to work onsite two (2) days per week and remotely three (3) days per week, subject to business and client requirements.
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible while fostering collaboration, innovation, and professional growth.
Work Authorization
Candidates must be legally authorized to work in Canada without the need for employer sponsorship now or at any time in the future.
In This Role, You Will
- Design, develop, and execute test strategies, test plans, and test cases for contact center transformation initiatives.
- Validate Amazon Connect functionality, including contact flows, routing profiles, queues, call routing logic, agent experiences, and customer journeys.
- Perform functional, integration, system, regression, and end-to-end testing across contact center applications and platforms.
- Test IVR workflows, CTI integrations, CRM integrations, customer self-service capabilities, and omnichannel communication channels.
- Identify, document, prioritize, and track defects through resolution while ensuring appropriate root cause analysis.
- Collaborate with business and technical teams to understand requirements and deliver high-quality solutions.
- Support User Acceptance Testing (UAT) and production validation activities.
- Participate in Agile ceremonies, including sprint planning, reviews, retrospectives, and defect triage sessions.
- Prepare and communicate testing status reports, quality metrics, risks, and recommendations to stakeholders.
- Ensure all testing activities adhere to established quality standards, processes, and project timelines.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.
- 3+ years of experience in Quality Assurance and software testing.
- Hands-on experience testing cloud-based contact center platforms, preferably Amazon Connect.
- Strong experience in IVR testing, call flow validation, routing testing, and contact center application testing.
- Experience testing CRM, telephony, APIs, middleware, and third-party system integrations.
- Knowledge of software testing methodologies, defect management processes, and test lifecycle management tools.
- Experience working within Agile delivery environments.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to collaborate effectively with cross-functional and geographically dispersed teams.
- Experience supporting contact center migration or transformation programs.
- Knowledge of chatbot testing and conversational AI solutions.
- Exposure to test automation tools and frameworks.
- Understanding of customer experience (CX) platforms and digital engagement channels.
- Amazon Connect certification or related cloud certifications.
- Experience within Banking, Financial Services, Insurance, Telecommunications, Retail, or Healthcare industries.
The annual salary for this position is CAD $60,300 - $95,500, depending on experience, qualifications, skills, location, and other business considerations.
Eligible candidates may also be considered for discretionary bonuses and additional compensation programs where applicable.
In addition to base pay, employees are eligible for a comprehensive benefits package that may include:
- Medical, dental, and vision coverage
- Life and disability insurance
- Retirement savings programs
- Paid time off and company holidays
- Employee assistance programs
- Learning and development opportunities
- Wellness and recognition programs
Journal
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