Contractor Relations Field Coordinator

Contractor Relations Field Coordinator

Work Location: 6080 Young Street, Halifax, NS (Working at the designated office or travelling to facilitate in-field projects.)
Department: Contractor Relations
Reports To: National Contractor Relations Manager

Employment Status: Full time, 40 hours per week

Eastlink is currently seeking a Contractor Relations Field Coordinator to join our team in Halifax, NS. The Contractor Relations Field Coordinator will be an in-market contact for all Installation Contractors within their region.

The successful candidate will be working closely with the Installation Technicians and Supervisors to ensure consistent messaging is being delivered to contractors with the end result being to provide superior customer experience. The ideal candidate is a professional, customer orientated individual encompassing strong problem-solving skills, technical aptitude and enjoys working in a fast-paced customer-facing work environment.

What You’ll Be Doing

• Partner with Eastlink Quality Control & Training, Contractor Supervisors, and Installation Technicians to support operational excellence.

• Drive contractor performance and ensure adherence to Eastlink standards.

• Monitor and maintain compliance with quality, safety, and operational requirements.

• Support skill development and ongoing training initiatives for Installation Contractors.

• Coordinate quota planning and workforce capacity to meet business objectives.

• Oversee inventory control processes to ensure equipment accountability and availability.

• Facilitate effective communication between Eastlink and Installation Contractors.

• Foster a dynamic and collaborative work environment that supports contractor engagement and success.

• Provide contractors with the tools, resources, and guidance needed to adapt to operational changes.

• Support sustained business growth through continuous improvement and strong contractor relationships.

What We’re Looking For

• Graduate of a relevant degree or diploma program or equivalent experience in a related field

• Knowledge of telecommunications industry would be an asset

• Valid Driver’s License

• 2-5 years’ experience in a contractor relations environment

• Strong technical and analytical background

• Satisfactory criminal background check

• Computer literacy including proficiency in Microsoft Office suite

What You Bring:

• Ability to liaise between Eastlink and contracting companies

• Strong commitment to superior customer service

• Excellent verbal and oral communication skills

• Proficient in written documentation and correspondence

• Promotion of a positive work environment

• Ability to carry out projects and company initiatives

• Highly motivated individual

• Ability to recognize opportunities for improvement and promote them effectively

• Establishes and maintains effective relationships

• Hours of work may vary depending on ongoing projects

• Must be available for occasional travel visiting Installation Contractors and facilitating in-field projects

• Must be able to travel inter-provincially

• Must be comfortable with travelling in all weather conditions

• Ability to perform routine field inspections and related activities

About Eastlink

Eastlink is proudly family-owned and headquartered in Halifax, Nova Scotia. After more than 50 years, we’ve grown from a small-town startup into one of Canada’s Best Managed companies without losing our entrepreneurial edge. We move fast. We try new things. We care about doing right by our customers, and we’re not afraid to take a different approach to make that happen.

Why Work with Us

We could say we’re not your typical telecom, but what makes us different is how we operate day to day. At Eastlink, we’re a tight-knit team all working toward common goals. We’re big enough to do meaningful work, but small enough that you can actually make your mark. You won’t get stuck waiting for layers of approval or years of tenure to make an impact! We believe in getting involved, speaking up, and figuring things out together. We’re always listening, learning, and adapting because our customers (and our people) expect us to. And just like we invest in our network, we invest in you, with intention and for the long run.

When you join Eastlink, you'll enjoy:

• Opportunities for internal growth and promotion

• Paid vacation and holidays

• Comprehensive health and dental benefits

• Company pension plan with employer contributions

• Employee discounts on Eastlink products and services

We’re committed to building a workplace where everyone feels they belong. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process. Need an accommodation during the hiring process? We encourage you to reach out and let us know how we can support your participation.