Contractor Sales (CTS) Project Administrator

WHAT ARE WE ABOUT?

At Salit Steel, we believe that people are our most valuable asset and that everyone on our team plays a unique role in contributing to our overall success. We are an integrated network of companies and partners that delivers steel solutions across North America. Now in our fifth generation, we have been family-owned and operated since 1905, and we consider our customers, industry partners, and employees to be part of the Salit Steel family. Headquartered in Niagara Falls, Ontario, we have operations across Ontario, Quebec, Western Canada, and the US, providing steel service centre solutions and reinforcing products, including stock and fabricated rebar, as well as specialty products such as assembled rebar, stainless steel rebar, and mechanical tube.

WHY JOIN US?

A values-driven, team-oriented environment – we are like a family

Competitive salary and benefits with RRSP matching

Opportunities for growth and development

A fun place to work!

Position Summary

Based out of our Gormley office, the Contractor Sales (CTS) Project Administrator is a detail-oriented and customer service driven professional who serves as the backbone of our CTS team. In this critical role, you will be responsible for managing and coordinating CTS projects from the initial job setup stage

through fabrication and installation. By serving as the execution lead and providing operational support to our teammates, you will protect valuable sales time, ensuring our Sales Representatives can focus exclusively on revenue-generating activities.

This role provides high-level customer service to guarantee the seamless execution of projects via clear, timely communication with both internal and external partners. The successful candidate will forge strong relationships and build trust with customers by consistently demonstrating effective

problem-solving, professionalism, integrity, and a passion for delivering excellent service.

Key responsibilities:

General Activities:

Project Management & Execution

• Handle all front-to-back project management responsibilities, including communicating order statuses, identifying changes, submitting shop drawings for approval (and making necessary changes), and ensuring products and services are on time.
• Work with the sales team to fully understand the project scope, pricing, inclusions, exclusions, and all other project-specific requirements.
• Act as a liaison between sales and other technical departments for project set-up following an award.

Internal & External Coordination

• Coordinate with detailing teams, both internal and external, regarding project schedules and submission timelines.
• Coordinate with Central Scheduling, shops, and trucking to ensure all project requirements are met.
• Coordinate with the installation team when necessary.
• Coordinate with the Canada-Wide Rebar Invoicing department to ensure clear and accurate invoicing, capturing all products in full so the customer is satisfied with payment submissions.

Technical Duties

• Review and confirm the technical specifications and requirements for each project.
• Review shop drawings for errors and submit them to customers when they are ready for approval.
• Produce material lists and sales orders for fabrication.

Customer Service & Communication

• Communicate project-specific information with general contractors, engineers, and project managers.
• Receive and process all inquiries from customers, contractors, and technical departments.
• Perform all other necessary customer service tasks to ensure customers are taken care of and internal teams have what they need to successfully complete projects

Preferred Qualifications

• General understanding of construction or specifically the rebar industry.
• Minimum of 2 years of project coordination or administration experience is an asset.
• Experience using aSa software is an asset.
• Proven problem identification and objection resolution skills.
• Ability to build and maintain lasting relationships with general contractors, engineers, project managers, customers, as well as internal teammates and departments.
• Ability to read and interpret structural and architectural drawings.
• Experience working with AutoCAD to prepare designs and detailed bar lists is an asset.
• Experience using Salesforce CRM software is an asset.
• Post-secondary diploma or degree in Construction Management, Business Administration, Civil Engineering Technology, or a related field, is an asset.
• Willingness to learn and a proactive approach to developing technical industry knowledge.

Core Competencies

• Customer service driven
• Strong written and oral communication skills
• Excellent time management and multi-tasking abilities
• Project management and mathematical reasoning
• Problem-solving and conflict resolution
• Focused and driven for results
• Ability to build strong relationships and rapport with our customers, both internal and external.
• Ability to work effectively and efficiently in a fast-paced environment.

#INDHP

We are an Equal Opportunity Employer. Salit Steel supports and will do its best to accommodate Employees with disabilities, to the point of undue hardship for the Company. Upon request, job accommodations will take into account the Employee’s accessibility needs due to a disability.

We appreciate your enthusiasm for Salit Steel and thank you for applying. Only those selected to move forward in the process will be contacted.

AI will not be used in the screening of applicants for this position.