Coordinator, Cruise Services

SSA Marine Canada Ltd. is a diversified and integrated group of marine logistics companies committed to the success of our people, our customers, and our communities, to sustain and grow Canada’s trade economy for the benefit of all Canadians. Our role in Canada’s supply chain is essential. It’s a responsibility and a privilege, one that inspires us to deliver expert solutions that help move cargo and people across the globe for our customers reliably, safely, and professionally.

SSA Marine is seeking a Coordinator, Cruise Services to join our Canada Place team. This full-time, permanent position is based out of our office in Vancouver and reports to the Supervisor, Cruise Operations.

The Position

The Coordinator, Cruise Services is responsible for overseeing the day-to-day operational, security, passenger flows, ground transportation, and traffic management activities of Canada Place Cruise Terminal. Reporting to the Supervisor, Cruise Operations, this position serves as the primary operational resource during assigned shifts, ensuring safe, secure, efficient, and customer-focused operations while maintaining compliance with regulatory requirements, SSA Marine policies, and industry best practices.

You will be part of a motivated and diverse team and will have a high degree of interaction with all employees throughout the organization.

Responsibilities & Activities

• Support cruise operations planning by helping develop, implement, and improve operational, security, emergency, and contingency procedures.
• Assist with planning for new vessel calls, special events, overnight vessels, and other unique operational requirements.
• Collaborate with cruise lines, government agencies, terminal stakeholders, and service providers on operational planning and coordination.
• Coordinate daily Canada Place Cruise Terminal operations, ensuring safe, secure, and efficient movement of passengers, vehicles, screening services, and ground transportation.
• Provide day-to-day leadership and direction to contractors, traffic attendants, and service providers to ensure operational, safety, and customer service standards are met.
• Respond to operational issues, incidents, delays, and emergencies; implement corrective actions and prepare operational and regulatory reports.
• Manage operational resources by coordinating contractor access, equipment, supplies, inventory, and facility requirements while monitoring costs and reviewing expenditures.
• Promote and maintain compliance with health, safety, security, and environmental standards, including regulatory requirements, inspections, audits, incident investigations, and emergency preparedness activities.
• Support the Marine Facility Security Officer (MFSO) program and contribute to security plans, audits, drills, and exercises.
• Foster teamwork and operational excellence by providing guidance, training, coaching, performance feedback, stakeholder relationship management, continuous improvement support, and other duties assigned by management.

Qualifications & Skills

The successful candidate will coordinate daily cruise terminal operations by liaising with cruise lines, regulatory agencies, contractors, transportation providers, and terminal personnel to ensure safe, efficient, and compliant operations. They will provide operational guidance to service providers, prepare operational and regulatory documentation, and represent SSA Marine during meetings, inspections, emergency exercises, and stakeholder engagements. This role operates in a dynamic environment requiring frequent interaction with passengers and stakeholders, significant physical activity, and the ability to work in both office and outdoor conditions, including performing tasks that may involve heavy physical exertion.

The qualifications and skills to be successful in this position include:

• Post-secondary education in business, operations, security, emergency management, or a related field, or an equivalent combination of education and experience.
• Minimum five years of experience in operations, transportation, logistics, security, emergency management, or a similar operational environment.
• Experience working in complex, multi-stakeholder, unionized environments.
• Knowledge of terminal operations, passenger processing, transportation logistics, contractor coordination, and security operations; cruise industry experience is an asset.
• Working knowledge of health and safety legislation, emergency management principles, regulatory requirements, and marine security regulations.
• Proven ability to collaborate effectively with government agencies, regulatory bodies, contractors, and external stakeholders.
• Strong leadership, decision-making, problem-solving, communication, stakeholder engagement, planning, project coordination, and Microsoft Office skills.
• Ability to work flexible schedules, manage competing priorities, adapt to changing operational demands, maintain confidentiality, and uphold safety, security, environmental, and compliance standards.

Benefits of Working with SSA Marine

• A compensation package which includes extended health & dental benefits.
• Access to learning and professional development opportunities to support you and your career development.
• Wellness and Employee Assistance programs.
• Enjoy a company culture that is steeped in care for employees and where community and diversity, equity and inclusion are valued.

To Apply

If you are looking to broaden your horizon and are committed to making a difference, we’d like to meet you.

As part of our hiring process, we use the Predictive Index Behavioural Assessment to better understand how your natural work style aligns with the role and our company culture. While we encourage applicants to complete the assessment, it is not a mandatory requirement to apply for any open roles. The assessment takes only 10-15 minutes to complete and has no right or wrong answers—just be yourself!

Please follow this link to complete the assessment: PI Assessment

To learn more about our operations and company culture, mission, and vision, please view our website at www.ssamarine.ca

At SSA Marine, we acknowledge that certain applicants may bring unique expertise and skills that warrant consideration for a salary beyond the specified range. In exceptional situations, we are open to discussing such cases.

SSA Marine is committed to Employment Equity. We welcome and embrace applicants with diverse experiences, abilities, backgrounds and perspectives. If you have preferred pronouns, please let us know when you apply.

Furthermore, we are committed to providing an inclusive and accessible environment. If you require accommodation during the recruitment process, please let us know, and we will work with you to support your request.