Coordinator, People & Culture Hotel Operations - Global, Raffles & Fairmont

Company Description

Raffles Hotels & Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, Its timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend and returns as family.

Fairmont Hotels & Resorts

Join a dynamic team and be part of the Fairmont family – with 90+ spectacular properties, and 30+ more in the pipeline, in 30 countries around the globe, stretching from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Job Description

The Coordinator, People & Culture Hotel Operations will support the Corporate People & Culture Hotel Operations Team as a key coordinator and operational support for People & Culture initiatives across Fairmont and Raffles globally.

This role is responsible for driving the People & Culture operations calendar, coordinating key programs and projects, maintaining strong relationships with hotel People & Culture teams, and ensuring the timely execution of operational and strategic priorities. The successful candidate will be highly proactive, organized, and capable of independently managing initiatives, anticipating needs, following through on commitments, and keeping stakeholders aligned and accountable.

KEY RESPONSIBILITIES

· Manage a variety of directories, distribution lists, databases, and data compilation activities.

· Coordinate, compile, maintain, and retain General Manager and Director, People & Culture files and documentation.

· Manage compliance and reporting for bi-annual HR data collection processes.

· Prepare and distribute regular reports related to talent management, colleague engagement, compliance training, and other People & Culture metrics.

· Coordinate and schedule key meetings, maintain calendars, and support leadership with administrative requirements.

· Provide project coordination and administrative support to the VP of People & Culture, Americas and Rest of World.

· Develop and maintain P&C dashboards, analytics, metrics, and reporting tools to support operational decision-making.

· Gather, track, and manage documentation related to annual People & Culture audits.

· Manage monthly People & Culture operational hotel chargebacks and related finance coordination.

· Coordinate and oversee the annual Accor Bernache Awards process.

· Maintain and support global People & Culture operational policies and related communications.

· Manage ethics case reporting, tracking, and analytics.

· Collaborate effectively with hotel and corporate People & Culture teams across multiple regions and time zones, ensuring timely communication, coordination, and follow-up on key initiatives, projects, and operational priorities.

Project Coordination & Stakeholder Management

· Serve as the central coordinator for the Corporate People & Culture Hotel Operations calendar, tracking key initiatives, deadlines, annual processes, and deliverables across the global hotel portfolio.

· Proactively monitor upcoming People & Culture activities, programs, and operational milestones, ensuring stakeholders are informed, prepared, and aligned on actions and timelines.

· Drive follow-up and accountability for People & Culture initiatives, ensuring commitments, action items, and deliverables are completed on time.

· Develop and maintain strong working relationships with hotel People & Culture teams globally, acting as key point of contact for P&C support and coordination.

· Support the execution of annual and cyclical People & Culture programs, including talent management, colleague engagement, audits, recognition programs, compliance activities, and other strategic initiatives.

· Track project plans, milestones, dependencies, and risks, escalating issues and recommending solutions when needed.

· Facilitate regular communication with hotels regarding upcoming deadlines, initiatives, policy updates, and operational priorities.

· Support the planning, coordination, and implementation of special projects and strategic People & Culture initiatives.

· Create and maintain project trackers, action plans, governance tools, and communication materials to provide visibility and accountability across the People & Culture portfolio.

· Prepare leadership-ready presentations, dashboards, status updates, and reports for senior People & Culture stakeholders.

· Identify opportunities to improve processes, increase efficiency, and enhance the effectiveness of People & Culture operations globally.

Qualifications

· Post-secondary education in Human Resources, Business Administration, Hospitality Management, or a related discipline preferred.

· Previous experience in hotel operations, Human Resources, project coordination, or a related field is an asset.

· Ability and flexibility to work across multiple global time zones, accommodating occasional early morning or evening meetings to effectively support hotel and corporate stakeholders worldwide

· Advanced proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.

· Strong analytical skills with experience compiling, interpreting, and presenting data; experience leveraging AI tools and technology is preferred.

· Demonstrated project coordination and stakeholder management experience, with the ability to independently drive initiatives from planning through execution.

· Proven ability to anticipate needs, manage competing priorities, and take proactive action with minimal supervision.

· Strong relationship-building skills with the ability to establish credibility and collaborate effectively with stakeholders across multiple regions and levels of the organization.

· Excellent organizational and project management skills, with strong attention to detail and a results-oriented approach.

· Comfortable working in a fast-paced, global environment with multiple stakeholders, projects, and deadlines.

· Highly responsible and able to manage confidential information with the utmost discretion and professionalism.

· Ability to work collaboratively as part of a team while demonstrating initiative, ownership, and sound judgment.

· Solution-oriented, resourceful, and proactive in identifying challenges and recommending improvements.

· Excellent interpersonal, written, and verbal communication skills.

Additional Information

• Salary Range: The Ontario base salary range for this position is $60k-$72k. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location.

• Job Vacancy: This position is currently vacant and we are seeking a qualified candidate to fill it.
• AI Disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgement. Hiring decisions at every stage of recruitment are ultimately made by humans.

Location: Office based Toronto, ON

Why Join Us
At Fairmont & Raffles, we believe our People fuel excellence. Join our team and help shape meaningful employment experiences that inspire our colleagues and elevate our legendary service.