Publié le mois dernier
Coordinator, Service (GTA)
@ Caivan
Oakville, Ontario
En bref
Caivan is hiring a Service Coordinator in the GTA to deliver a strong customer experience to homeowners, supporting the Service Technician and Service Manager. The role covers Tarion warranty processing, scheduling of homeowners and trades, purchase orders and documentation, with a mix of office and field-site work. The posting states industry-leading wages, paid operations shutdown, paid vacation, company-paid health and dental coverage, and bi-weekly direct deposit.
Responsabilités :
- Process Tarion warranty lists and forms
- Coordinate homeowner and trade appointments
- Create purchase orders for trades
- Respond to and schedule emergency calls
- Update Newstar and OLW records
Résumé des exigences :
- Post-secondary education in business administration or related field
- Minimum 2 years in a similar position
- Strong multitasking and communication skills
- Attention to detail and problem-solving
- Proven customer service track record
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · adp
- Date publiée par l’employeur
- 2026-10-09
- Première détection par notre source
- 2026-10-10
- Mise à jour du dossier source
- 2026-10-27
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Horaire | jour |
| Déplacements | avion : aucun · route : minimes |
| Milieu de travail | Bureau, Chez les clients |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Collégial (DEC) (exigé) |
| Domaines d’études | Business Administration |
| Avantages mentionnés | Congés payés généreux, Repas gratuits ou à rabais, Allocation de télétravail |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Caivan
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Passion • Purpose • Place
Description complète de l’entreprise
Our curiosity for what makes our favorite places special drives us and our creative process. Community building doesn’t begin and end, it evolves and grows. We take our role in the life cycle of neighborhoods and the people that enjoy them seriously. Where we live directly affects who we are and how we live our lives. At Caivan Communities, our core belief is that our communities have the capacity to positively impact the people that call our Neighborhoods home. We are dedicated to shaping purpose-built places around the lives we aspire to live. Follow us: https://www.instagram.com/caivansocial/ https://www.facebook.com/caivansocial/
- Abonnés LinkedIn
- 4 114
- Personnes associées sur LinkedIn
- 173
- Bureaux déclarés
- 3713 Borrisokane Rd, Ottawa, Ontario K2J 4J4, CA
- Catégories d’activité
- Construction
- Communities
- Real Estate
- Customer Service
- Autres noms enregistrés
- Caivan Development Corporation
- Caivan
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Our curiosity for what makes our favorite places special drives us and our creative process. Community building doesn’t begin and end, it evolves and grows. We take our role in the life cycle of neighborhoods and the people that enjoy them seriously. Where we live directly affects who we are and how we live our lives. At Caivan Communities, our core belief is that our communities have the capacity to positively…
| Champ | Valeur |
|---|---|
| Secteur | Real Estate |
| Taille | 201-500 employees |
| Siège social | Ottawa, Ontario |
| Type d’organisation | Privately Held |
| Offres sur Jobsy | 27 |
| Voir la page |
We are seeing a resourceful and organized Service Coordinator, responsible for delivering a best-in-class customer experience to every Caivan homeowner. This role supports the Service Technician and Service Manager by ensuring timely completion of scheduled work, accurate documentation, and clear, consistent communication.
This position is ideal for a motivated professional with a strong drive to produce a quality experience and make a meaningful impact.
Why Caivan?
- Industry Leading Wages
- Annual Paid Operations Shutdown (in addition to Paid Vacation Days)
- Complimentary Daily Lunch Program
- Annual Safety Boot Allowance
- Company-Paid Health & Dental Coverage
- Coordinating Benefits
- Life Insurance where applicable
- Group Benefits & Perks (including Goodlife & Bell Mobile)
- Use of ADP (HR Portal) – easily access your employee information, paystubs & schedule time off
- Bi-Weekly Payments directly to your bank account
You will Bring
- Post-Secondary education in business administration or a related field
- Minimum of 2 years’ experience in a similar position
Exceptional Skills Required
- Strong ability to multitask and handle multiple accounts and projects at once
- Excellent communication skills to enhance our customer’s experience
- Meticulous attention to detail, innovative thinking, and problem-solving skills
- Ability to work independently with minimal supervision as well as a part of a Team
- Highly motivated with a demonstrated track record of providing outstanding customer service
Key Responsibilities
- Process all Tarion Warranty lists, including the Initial, Mid-Year, 1 Year, 2 Year and MSD Forms
- Coordinate appointments with Homeowners and Trade Partners
- Work with Homeowners daily to resolve concerns
- Schedule and gather all necessary documents for all appointments
- Schedule all Service Technicians as well as Trades for all open claim items
- Create Customer Care service orders for work not recorded on Tarion Forms
- Diligently update Newstar and OLW, as required
- Create and distribute bi-weekly Warranty Aging Reports
- Create and distribute all necessary Purchase Orders for trades
- Respond and schedule all emergency calls
- Schedule model home maintenance
- Prepare all documentation and schedule Conciliations
- Generate and distribute exterior pending lists to the site’s Service Manager
- Send out Homeowner memos at vital times (ex. curb, driveway, sod install etc.)
- Order and purchase all necessary trade materials for service as per the Service Manager’s directives
- Reference Tarion’s CPG Guidelines to accurately document all issues
- Perform any other duties, as required
Working Conditions
- Extended periods at a computer may be required at times
- The job description implies the performance of repetitive tasks
- Competing demands may create stress
- Occasional lifting and carrying of office supplies or equipment may be required
- PPE is required at all times when in field settings (steel toes, Hi-Vis & a hard hat)
We carefully review all applications and will contact candidates whose skills, experience, and qualifications most closely align with the requirements of the position.
Artificial intelligence (AI) tools may be used to support the application review and candidate screening process. All hiring decisions involve human review and oversight.
We are committed to providing an inclusive recruitment process. If you require accommodation at any stage of the selection process, please contact Human Resources and we will work with you to meet your needs.
This position is available due to a growing team.
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