Coordinator, Volunteer Services

POSITION SUMMARY

The Coordinator, Volunteer Services is responsible for implementing the volunteer engagement activities of Margaret Bahen Hospice and Doane House Hospice. This includes outreach, recruitment, placement, screening, recognition and supervision of volunteers in all roles throughout the organizations.

REQUIRED QUALIFICATIONS

• Post-Secondary education required. University degree preferred.
• Volunteer Management Certificate from recognized institution or Post- Secondary education in the volunteer sector.
• Certification in Volunteer Management an asset. Either Certified Volunteer Resource Manager (CVRM) through PAVRO or Certified in Volunteer Administration (CVA) through Volunteer Management Professionals of Canada (VMPC)
• A minimum of 2 years working with volunteers in a healthcare setting. Experience in palliative or hospice care preferred.
• Completion of HPCO training an asset.
• Successful completion of Vulnerable Sector Screening within one month of employment.
• Proficient in the use of MS Office.

SKILLS AND EXPERIENCE

• Working knowledge of the Volunteer engagement Cycle and experience in implementing recruitment plans, training requirements, retention strategies, and recognition activities.
• Ability to evaluate and respond to the volunteer needs of the organizations.
• Knowledge of the principles of adult education and the ability to develop and lead training.
• Excellent interpersonal skills required. Ability to build strong professional relationships and facilitate teamwork.
• Ability to manage multiple workplace demands through strong organizational, prioritization and time management skills.
• Strong written and verbal communication skills.
• Training and/or experience in public relations, marketing of volunteer programs, and community networking.
• Sound knowledge of community resources in York Region.

KEY POSITION RESPONSIBILITIES

Position Specific

• Plan, organize and execute targeted volunteer outreach and recruitment strategies for both Margaret Bahen Hospice and Doane House Hospice.
• Ensure that appropriate risk management activities are conducted as part of the volunteer screening, training and placement processes.
• Recruit, screen, place and onboard new volunteers. This is a key responsibility of the role.
• Develop, improve, and maintain the ongoing volunteer training program.
• Supervise placement students and summer students
• Lead the volunteer retention and recognition activities of the organization.
• Collaborate with and support staff in the engagement and supervision and support of volunteers.
• Represent the organization at community networking meetings including but not limited to the YRAVA.
• Maintain good documentation, record keeping, and statistical reporting practices.
• Maintain regular communication with volunteers.
• Have the flexibility to work evenings and weekends and to travel to locations throughout our service area.

KEY ORGANIZATIONAL RESPONSIBILITIES

• Provide services in keeping with the organization’s Mission, Vision and Beliefs and Values.
• Adhere to the principles and expectations outlined in the Code of Conduct.
• Maintain compliance with the policies and procedures of the organizations.
• Adhere to the Personal Health Information Protection Act (PHIPA 2010) as outlined in the organization privacy policies and procedures.
• Perform the functions of job description in compliance with the Health and Safety practices of the organization and in accordance with the provincial Occupational Health and Safety Act.
• Participate in the continuous quality improvement activities of the organization in order to advance a culture of quality and support ongoing compliance with CARF and HPCO Accreditation standards.

Location: 653 Queen St, Newmarket, ON L3Y 2J1

Better Living is an equal opportunity employer and is in accordance with the Ontario Human Rights Code, Employment Standards Act, and Accessibility for Ontarians with Disabilities Act. Applicants need to make their request for accommodation known when contacted. Thank you to all who express interest in this position and we welcome all resumes however, only those granted an interview will be contacted. No phone calls, please. Thank you.

**No artificial intelligence or automated decision-making tools will be used in the screening or selection for this role.