Publié il y a 9 jours
COORDONNATEUR DU SERVICE À LA CLIENTÈLE
@ The Home Depot Canada
Vaughan, Ontario
SIGNAUX
Résumé des exigences :
- Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.
- Make recommendations to enhance the customer experience and improve metrics.
- Ability to resolve conflict rationally and effectively turning unsatisfied customers into
- Ability to respond positively and decisively to adverse situations, complicated issues,
- Ability to execute on high level strategy.
- Travel Requirements
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- 2026-11-04
- Première détection par notre source
- 2026-11-14
- Mise à jour du dossier source
- 2026-11-14
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
The Home Depot Canada
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 17 |
Description
Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.
Position Overview
The Supply Chain Customer Service Coordinator is responsible for driving customer satisfaction. The individual is tasked with investigating and resolving complex purchase order status cases, coordinating escalation resolution as it relates to customer orders, appointing THD deliveries into stores and communicating plans directly with supply chain teams. The associate is responsible for finding ways to enhance operational effectiveness by coordinating efforts in conjunction with other internal business partners who share the same resources. They provide customer service leadership as well as act as the final escalation point for all supply chain customer service issues.
Key Responsibilities
Provide excellent customer service via active listening and professional communication and identifying root causes of issues with a focus on making customers happy and minimizing recurrence.
Work directly with Supply Chain, store and vendor teams to address customer order management inquiries.
Subject matter expert for issue resolution
Act as final escalation point for complex or urgent customer service-related issues.
Identify patterns and trends relating to purchase order / delivery issues and raise these to the Supply Chain Operations team for further investigation.
Make recommendations to enhance the customer experience and improve metrics.
Support process improvement initiatives by summarizing common themes identified via call, email and Supply Chain teams.
Support expedites and communications during peak operations and crisis situations
Ability to resolve conflict rationally and effectively turning unsatisfied customers into
Supply Chain supporters.
Ability to respond positively and decisively to adverse situations, complicated issues,
and/or irate customers.
Always employ a customer’s FIRST approach to resolving complex customer service
issues
Ability to execute on high level strategy.
Competencies
Collaborates
Action oriented
Drives results
Plans and Aligns
Skills
Organization skills
Problem solving and critical thinking skills
Keen analytical skills, reporting development and trend analysis.
Exceptional Organizational And Follow-up Skills Are Essential.
Strong communication skills and networking abilities to deal with internal and external stakeholders
Manage impasse with calm, patience, and respect
Direct Manager/Direct Reports
Reports to Manager, Supply Chain Customer Service
Travel Requirements
Limited
Physical Requirements
Extended sitting
Repetitive tasks
Hybrid Work
N/A
Working Conditions
Working in an office setting: computer work, camera on virtual meetings, taking support calls
Minimum Education
bachelor's degree/college diploma program or equivalent program in supply chain / logistics.
Minimum Years Of Work Experience
3-5 years front line customer service required
Must meet minimum time in position requirements and Performance Management code of "M+”
Minimum Leadership Experience
Bilingual in French and English is an asset
Certifications
None
Other Requirements/Assets
Store experience a definite asset.
The pay range for this position is between $38,800.00 - $43,900.00
Position Overview
The Supply Chain Customer Service Coordinator is responsible for driving customer satisfaction. The individual is tasked with investigating and resolving complex purchase order status cases, coordinating escalation resolution as it relates to customer orders, appointing THD deliveries into stores and communicating plans directly with supply chain teams. The associate is responsible for finding ways to enhance operational effectiveness by coordinating efforts in conjunction with other internal business partners who share the same resources. They provide customer service leadership as well as act as the final escalation point for all supply chain customer service issues.
Key Responsibilities
Provide excellent customer service via active listening and professional communication and identifying root causes of issues with a focus on making customers happy and minimizing recurrence.
Work directly with Supply Chain, store and vendor teams to address customer order management inquiries.
Subject matter expert for issue resolution
Act as final escalation point for complex or urgent customer service-related issues.
Identify patterns and trends relating to purchase order / delivery issues and raise these to the Supply Chain Operations team for further investigation.
Make recommendations to enhance the customer experience and improve metrics.
Support process improvement initiatives by summarizing common themes identified via call, email and Supply Chain teams.
Support expedites and communications during peak operations and crisis situations
Ability to resolve conflict rationally and effectively turning unsatisfied customers into
Supply Chain supporters.
Ability to respond positively and decisively to adverse situations, complicated issues,
and/or irate customers.
Always employ a customer’s FIRST approach to resolving complex customer service
issues
Ability to execute on high level strategy.
Competencies
Collaborates
Action oriented
Drives results
Plans and Aligns
Skills
Organization skills
Problem solving and critical thinking skills
Keen analytical skills, reporting development and trend analysis.
Exceptional Organizational And Follow-up Skills Are Essential.
Strong communication skills and networking abilities to deal with internal and external stakeholders
Manage impasse with calm, patience, and respect
Direct Manager/Direct Reports
Reports to Manager, Supply Chain Customer Service
Travel Requirements
Limited
Physical Requirements
Extended sitting
Repetitive tasks
Hybrid Work
N/A
Working Conditions
Working in an office setting: computer work, camera on virtual meetings, taking support calls
Minimum Education
bachelor's degree/college diploma program or equivalent program in supply chain / logistics.
Minimum Years Of Work Experience
3-5 years front line customer service required
Must meet minimum time in position requirements and Performance Management code of "M+”
Minimum Leadership Experience
Bilingual in French and English is an asset
Certifications
None
Other Requirements/Assets
Store experience a definite asset.
The pay range for this position is between $38,800.00 - $43,900.00
Journal
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