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Première détection par notre source: à l’instant

Customer Service Specialist

@ Empyrean Merchant Services

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Vaughan, Ontario

Temps plein
Postuler
SIGNAUX

Responsabilités :

  • Handle inbound and outbound merchant calls and emails.
  • Resolve inquiries and technical issues, and escalate when needed.
  • Process merchant applications accurately.
  • Keep CRM records complete and current.
  • Submit service requests to our processing partners and follow them through to resolution.
  • Troubleshoot terminal and network connectivity issues.

Résumé des exigences :

  • Ability to prioritize and manage multiple open issues.
  • Experience in customer service, merchant services, or payments is an asset.
  • Basic knowledge of networks or POS connectivity is an asset.
  • $25–$30/hour, based on experience.
Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur
Non fourni
Première détection par notre source
2026-11-14
Mise à jour du dossier source
2026-11-14

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Postuler

Empyrean Merchant Services

Toutes ses offres
Description

Customer Service Specialist

Empyrean Merchant Services | Vaughan, ON | In-office | Full-time

Pay: $25–$30/hour + commission on product sales, if applicable

About Empyrean

Empyrean Merchant Services is a fast-growing payments technology company providing innovative solutions to businesses across North America. We’re passionate about delivering exceptional service and support to our clients in the retail, government, hospitality, and eCommerce sectors.

What you’ll do

  • Handle inbound and outbound merchant calls and emails.
  • Resolve inquiries and technical issues, and escalate when needed.
  • Process merchant applications accurately.
  • Keep CRM records complete and current.
  • Submit service requests to our processing partners and follow them through to resolution.
  • Troubleshoot terminal and network connectivity issues.
  • Recommend additional Empyrean products where they fit the merchant’s needs.
  • Work with internal teams to improve service and operations.

What we’re looking for

  • Fluent English, written and spoken. French is an asset.
  • Comfort working across multiple software systems and CRM tools.
  • Strong communication and problem-solving skills.
  • Ability to prioritize and manage multiple open issues.
  • Experience in customer service, merchant services, or payments is an asset.
  • Basic knowledge of networks or POS connectivity is an asset.

What we offer

  • $25–$30/hour, based on experience.
  • Hands-on training in payments and POS technology.
  • Growth opportunities in a growing company.

Schedule: Monday–Friday, 9 am–5 pm

How to apply: Please apply through LinkedIn by November 13, 2026. Shortlisted candidates will be contacted the week of November 16.

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