Corporate Account Manager - SRS

Corporate Account Manager

Full-Time | Profit Sharing | RRSP | Birthday Off!

Join the s.t.o.p. Family – Where Passion Meets Foodservice!

At s.t.o.p. Restaurant Supply, we’re not just about selling equipment — we help Chef’s, GM’s and Owners run and grow their business successfully in the most efficient and profitable way. From local gems to hospitality giants, we’re proud to be the trusted go-to for top-quality kitchen equipment and supplies — but it’s our people who make the difference. Our team is driven, collaborative, and always ready to go the extra mile for our customers.

Why You’ll Love Working With Us

• Profit Sharing Program – because your success should be rewarded.
• RRSP Plan – we invest in your future.
• Flexible Benefits – health and wellness that fit your lifestyle.
• Paid Personal Days & Your Birthday Off!
• Annual Health & Wellness Benefit – a little something just for you.
• Offices in Kitchener & Sudbury – and growing!

What it’s all about:
You are an energetic and highly organized service professional with a passion for providing service excellence. You excel at customer service and can be counted on to support everyone around you. You approach what you do with high attention to detail and take care at every step. You thrive in a fast-paced environment and enjoy working in partnership with a diverse team of people to deliver the best possible service to our customers.
s.t.o.p. Restaurant Supply Ltd. is looking for a Project Account Manager that serves as the primary point of contact for a client throughout the lifecycle of their projects, ensuring their needs are met while maintaining profitability and efficiency. This role bridges the gap between the client and internal teams, managing relationships, budgets, timelines, and deliverables.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

What you’ll do:
Client Relationship Management

• Serve as the primary liaison between clients and internal teams.
• Maintain strong client relationships to ensure satisfaction and encourage repeat business.
• Act as a trusted advisor, providing tailored solutions.
• Regularly update clients on project status, milestones, and risks.

Project Planning and Execution

• Collaborate with clients to define project scope and deliverables.
• Develop detailed project plans, timelines, and budgets.
• Oversee project execution to meet quality standards and deadlines.
• Address challenges proactively to ensure timely resolution.

Account Management

• Focus on building long-term client partnerships.
• Identify opportunities for upselling and cross-selling services.
• Ensure accurate invoicing and profitability for client accounts.

Collaboration with Internal Teams

• Coordinate with cross-functional teams to ensure successful project delivery.
• Provide clear direction to team members on client expectations.
• Monitor resource allocation for effective project staffing.

Reporting and Analytics

• Track project performance metrics, including budget adherence and client satisfaction.
• Prepare post-project reviews to present insights to clients and leadership.

QUALIFICATIONS:
Education and Experience

• Bachelor’s degree in Marketing, Project Management, or a related field.
• 3-5 years of account or project management experience preferred but not required.
• Industry-specific experience is a plus; training available for the right candidate.

Skills and Competencies

• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Proven project management skills with budget and financial acumen.
• Proficient in Microsoft Office, especially Excel, and familiar with SAP Business One.

Key Traits

• Results-driven and focused on exceptional client experiences.
• Adaptable and able to manage change effectively.
• Detail-oriented and capable of working under pressure.

Compensation and Benefits

• Competitive salary based on experience.
• Performance-based bonuses and a comprehensive benefits package, including profit sharing.

We are an equal opportunity employer providing competitive wages and benefits