Publié hier
Director, corporate commercial operations
@ Emballages Mitchel-Lincoln Ltée
Saint-Laurent, Québec
En bref
Emballages Mitchel-Lincoln Ltée is hiring a Director, Sales Operations (Corporate) reporting to the President, to own and standardize the commercial operating system across its Ontario, Quebec and USA sales regions. The role sets sales governance, owns Salesforce as business owner, drives funnel and contract risk visibility, and builds sales onboarding and training. Bilingual French and English is required to work with head office staff in Ontario.
Responsabilités :
- Définir et maintenir le modèle opérationnel de vente et la gouvernance
- Assurer la propriété fonctionnelle de Salesforce et son adoption
- Mettre en place le suivi des prévisions, des contrats et des risques commerciaux
- Concevoir la formation et l'intégration des vendeurs
Résumé des exigences :
- Bilingue français et anglais
- Expérience en opérations commerciales ou gouvernance des ventes
- Maîtrise de Salesforce et des processus CRM
- Capacité à collaborer avec Juridique, Finance et Crédit
Outils et compétences
Source et dates
Flux d’un site d’emploi · jobillico
- Date publiée par l’employeur
- 2026-11-09
- Première détection par notre source
- 2026-11-10
- Mise à jour du dossier source
- 2026-11-10
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Directeur ou directrice |
| Domaine | Ventes |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Emballages Mitchel-Lincoln Ltée
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 9 |
Reporting to the President, Mitchel Lincoln/SVP Quebec Atlantic Packaging, the Director, Sales Operations (Corporate) is responsible for owning, standardizing, and continuously improving the commercial operating system across the organization. This is a corporate role working in collaboration with all sales regions in the Atlantic Packaging network (Ontario, Quebec, USA).
This role does not own sales targets nor manage sales teams directly. Instead, it enables Sales Leadership and P&L owners to execute consistently by providing clear processes, disciplined governance, and effective tools.
The role addresses recurring structural issues in sales execution (contracts, risk exposure, forecast visibility, onboarding effectiveness, and CRM adoption) and brings process excellence to an area historically driven by individual experience rather than system discipline. Sales Operations builds the system so Sales / Marketing / Legal / Finance / CX work together efficiently.
Success Factors in the Role
Success in this role will be judged on system outcomes, not activity.
- Fewer deal-specific workarounds; consistent deal flow through the same stages and approvals.
- Salesforce is used because it makes running the business easier, not because it’s mandated.
- P&L owners can see contract duration mix, terms exposure, and liability accumulation before approving deals.
- Fewer last-minute escalations due to undocumented terms, unclear approvals, or cross‑region inconsistencies.
- Forecast discussions are grounded in a shared, disciplined view of the pipeline.
This role sets standards and runs governance. Sales Leadership owns execution. Finance/Credit/Legal co-own approval rules and risk thresholds.
1. Sales Operating Model & Governance
- Own and maintain the front-end sales operating model, including:
- Contract approval workflows and limits of authority (with Legal).
- Clear rules when customers operate across regions.
- Partner with Legal, Finance, and Credit to make risk explicit and decision-ready.
- Ensure P&L leaders have visibility before commitments are made, not after.
2. Salesforce Ownership
- Act as business owner of Salesforce (process design, usage standards, reporting logic).
- Drive adoption by defining how and why Salesforce is used:
- Funnel structure aligned with business needs (product mix, seasonality, capacity).
- Standard dashboards for P&L owners and Sales Leadership.
- Reduce “system noise” so the tool supports decisions, not administration.
3. Funnel Management & Sales Planning
- Define and enforce consistent funnel management practices.
- Provide forward-looking visibility on revenue concentration by:
- Factory
- Asset type
- Industry
- Salesperson
- Other cuts as needed
- Enable proactive capacity and production discussions (vs. reactive firefighting).
- Drive development of sales plans that can be handed off for execution.
- Enable consolidation of this data for the Group.
4. Contract, Terms & Risk Tracking
- Implement standardized reporting on:
- Contract tenure mix (no contract, quarterly, annual, etc.).
- Payment terms exposure.
- Aggregate liability commitments.
- Make commercial risk measured, visible, and discussable (not implicit or anecdotal).
5. Sales Training / Motivation / Other
- Design and institutionalize a formal sales onboarding and training framework.
- Develop role-specific training (e.g., Salesforce usage, contract basics).
- Build a repeatable cadence for sales meetings to drive consistent themes and execution.
- Any other tasks, as requested by his/her manager
Remarque
The successful candidate must be bilingual (French and English), as they will be required to communicate with employees at the head office located in Ontario.
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