Coupa Administrator/Analyst

Location: Toronto, ON

Onsite Flexibility: Hybrid — 2–3 days per week; in-office Wednesdays, Thursdays, and the 4th Friday of every month (subject to change according to business needs)

• Position Type: Contract
• Contract Duration: 13 months (with potential for extension or conversion to FTE based on business needs)
• Pay Rate: C$50.00–C$60.00 / Hour (CAD)
• Shift / Schedule: 37.5 hours/week, 9:00 AM – 5:00 PM, Monday to Friday

The Procurement Platforms & Enablement Contract Consultant serves as the functional subject matter expert (SME) for Coupa and associated Source-to-Pay (S2P) processes. This role is responsible for the execution, optimization, and sustainment of procurement technology capabilities, with a focus on workflow enablement, supplier adoption, procurement automation, and platform enhancements. Working closely with Procurement, Finance, Technology, and external vendors, the incumbent translates business requirements into scalable system solutions and drives the successful delivery of platform enhancements, operational improvements, supplier enablement initiatives, and assigned projects. The role combines deep functional expertise in Coupa with a strong understanding of procurement processes to ensure technology capabilities effectively support business objectives and operational excellence.

Coupa Functional Expertise & Workflow Enablement

• Serve as the functional SME for Coupa and associated Source-to-Pay processes.
• Maintain deep expertise across Coupa modules, workflows, configurations, integrations, and platform capabilities.
• Lead the design, configuration, enhancement, and optimization of end-to-end Source-to-Pay workflows within Coupa.
• Evaluate business requirements and recommend functional solutions that align with platform capabilities and best practices.
• Identify opportunities to improve workflow efficiency, controls, automation, user experience, and compliance through enhanced platform utilization.
• Support ongoing platform growth through the introduction and adoption of new functionality and capabilities.

Supplier Enablement & Procurement Automation

• Lead supplier enablement initiatives supporting onboarding, adoption, and expansion of Coupa capabilities.
• Drive the automation of procurement and Procure-to-Pay processes through effective utilization of platform capabilities.
• Partner with suppliers, Procurement Operations, and Technology teams to facilitate successful onboarding and integration activities.
• Monitor adoption and utilization trends and identify opportunities to increase automation and supplier participation.
• Support continuous improvement initiatives aimed at reducing manual processes and increasing operational efficiency.

Platform Enhancements & Project Delivery

• Drive the execution of assigned procurement technology projects, enhancements, and continuous improvement initiatives.
• Gather, document, analyze, and refine business and functional requirements.
• Translate business needs into system configurations, workflow enhancements, and platform solutions.
• Coordinate and execute testing activities, including functional testing, user acceptance testing, defect management, and implementation readiness.
• Manage project deliverables, timelines, risks, dependencies, and issue resolution activities through successful completion.
• Support implementation, stabilization, and post-deployment sustainment activities.

Operational Support & Sustainment

• Provide oversight and support for ongoing Coupa operations and platform functionality.
• Act as the senior escalation point for complex workflow, process, and system-related issues.
• Own and manage issue, enhancement, and defect backlogs to ensure timely investigation, prioritization, and resolution.
• Support release management, platform upgrades, system maintenance, and enhancement deployments.
• Maintain process documentation, functional specifications, training materials, and knowledge repositories.

Stakeholder & Technology Collaboration

• Partner with Technology teams to support integrations, platform enhancements, releases, and issue resolution activities.
• Work closely with Procurement, Finance, and business stakeholders to understand operational requirements and identify improvement opportunities.
• Collaborate with software vendors and implementation partners to support platform optimization and issue resolution.
• Facilitate discussions regarding requirements, functionality, risks, dependencies, and delivery priorities.

Leadership & Delivery Excellence

• Provide guidance and coaching to analysts, specialists, project team members, and operational resources.
• Support prioritization and coordination of platform-related initiatives and operational activities.
• Promote best practices related to Coupa functionality, supplier enablement, workflow design, and procurement automation.
• Prepare leadership updates related to project delivery, operational health, enhancement activities, and platform performance.

Success Measures

• Successful delivery of assigned procurement technology projects and enhancements.
• Increased supplier adoption and enablement within Coupa.
• Expansion of automated Source-to-Pay processes and workflows.
• Effective management of platform issues, enhancements, and operational support activities.
• Improved efficiency, user experience, and compliance through optimized workflow design.
• Strong stakeholder satisfaction and successful execution of platform-related initiatives.
• Stable and effective operation of Coupa and associated procurement technology capabilities.

• ~5–7 years of experience with procurement platforms; Coupa preferred — other tools (e.g., Ariba, Ivalua, etc.) would also be considered.
• Experience supporting supplier enablement and automation initiatives.
• Strong understanding of procurement processes, including Source-to-Pay and Procure-to-Pay.
• Strong stakeholder management skills.
• Ability to work cross-functionally with multiple stakeholders.
• Process-oriented and detail-focused.
• Strong communication and change management capabilities.
• Ability to manage multiple priorities and initiatives simultaneously.

• Strong understanding of procurement, sourcing, contracting, and Procure-to-Pay business processes.
• Excel and data analysis (e.g., building pivot tables, cleansing data, etc.).
• Strong business analysis, requirements management, testing, and project delivery experience.
• Experience leading platform enhancements, implementations, and continuous improvement initiatives.

• 5–7 years of relevant experience with procurement platforms.
• This position is not a traditional procurement buyer/sourcing specialist role; candidates must have hands-on expertise administering, optimizing, and supporting procurement platforms and workflows.

• Deep functional expertise in Coupa, including Source-to-Pay workflows, approvals, supplier enablement, forms, catalogs, invoicing, and procurement automation.
• Experience leading platform enhancements, implementations, and continuous improvement initiatives.
• Strong business analysis, requirements management, testing, and project delivery experience.
• Experience working with cross-functional stakeholders, technology teams, and third-party vendors.
• Demonstrated ability to manage multiple projects and operational priorities simultaneously.

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

• Interview process: 2 rounds via Microsoft Teams. First round with hiring manager (30 minutes); second round may be with Senior Director or another manager on the team.
• This position is not a traditional procurement buyer/sourcing specialist role. Candidates must have hands-on expertise administering, optimizing, and supporting procurement platforms and workflows.

This client is a large, full-service multinational financial institution offering a comprehensive range of banking, wealth management, and capital markets products and services to individuals, businesses, and institutional clients. Operating internationally with significant commercial and investment banking presence in the United States and other global markets, the organization serves millions of clients and employs professionals across roles such as business analysts, procurement specialists, technology engineers, and enterprise program managers who collaborate across cross-functional teams. The institution is recognized for its structured career development framework, competitive compensation, collaborative culture, and meaningful commitments to inclusion and diversity.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-12991

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