Credit Administrator

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled.

About the Role

Support the credit approval process by providing timely and accurate assistance for consumer and commercial applications. This role conducts credit investigations, reviews financial and supporting documentation, works with dealers and customers to resolve application requirements, and supports reporting and special projects while ensuring compliance with established policies and Anti-Money Laundering requirements.

Responsibilities:

• Credit Support (80%):
  • Attend to inbound calls, faxes and emails quickly and effectively.
  • Entering notes into the adjudication system and making outbound calls to assist dealers including gathering missing/corrected documentation related to application verification activities.
  • Complete credit investigations on Consumer and Commercial clients, including calculating GMF exposure on current clients.
  • Complete manual credit bureau reports as required.
  • Complete review of Proof of Income documents, financial statements, and other documents submitted relating to the credit application process, and filing of same.
  • Assist with CreditQuest entries for Commercial Clients.

  • Work with consumer clients to satisfactorily clear consumer alert messages on credit bureau files

  • Ensure compliance with Anti-Money Laundering policies and procedures

• Reporting(10%)
  • Complete credit department reports and special projects as assigned.
• Miscellaneous (10%)
  • Other duties assigned, such as testing new programs, completing ad hoc analysis, etc.

What makes you an ideal candidate?

• Excellent report writing and communication skills (written and verbal).
• Bilingual not required, but would be an asset.
• Interpersonal skills necessary to interact effectively with employees at all levels of the organization.
• Good organizational skills and the ability to meet tight deadlines.
• Ability to effectively multi-task in a fast-paced environment
• Proficient with Excel, and other Microsoft Office products
• Possess analytical and decision-making skills.
• Outstanding customer service skills.

Additional Knowledge and Skills

Working effectively within an AI enabled environment:

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

Experience & Education

• Auto industry experience: preferred
• Experience in office environment: preferred
• Minimum education of a College or University business diploma or equivalent experience

Working Conditions

• Listening – Frequent
• Taking telephone messages – Frequent
• Talking to customers/clients – Frequent
• Keyboarding – Regular
• Maintaining one position – Regular
• Repetitious body motions – Regular
• Sitting – Frequent
• Standing – Regular
• Walking – Regular
• Work Schedule – Must be able to work flexible hours. Shifts will vary based on the needs of the business, and will include a variety of day, night, and weekend shifts.

What We Offer

• Excellent Health, Vision and Dental Benefits.
• Company Match program for RRSP contributions
• Generous Paid Time Off (personal, vacation, sick, paid holidays)
• Dynamic relationships between teams and leadership
• Quarterly Volunteer Opportunities
• Hybrid work schedule offered; ability to work a portion of your week from home

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Work Life Balance: Flexible hybrid work environment, 3-days a week in office (Tuesday/Wednesday/Thursday).

This posting is for a vacancy.

The base range for this role is:

At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education.

This role is eligible to participate in a performance-based incentive plan. Full-time employees are eligible to participate in health benefits after 30 days of employment.

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