Credit Collections Reporting Analyst

Welcome to the intersection of energy and home services. At Direct Energy, an NRG company, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.directenergy.com. Connect with NRG and Direct Energy on Facebook, LinkedIn, and follow us on Twitter.

Job Summary:

The Credit/Collections Reporting Analyst delivers analytical support for Direct Energy’s active and inactive credit and debt portfolios. Through reporting and analysis, the role assesses credit risk strategies, portfolio results, dunning effectiveness, and bad debt trends to inform operational and strategic decisions.

As part of the Direct Energy Consumer Credit & Collections team, the Analyst provides insights into portfolio risk, scorecard results, and broader business performance.

Success in this role requires strong cross-functional collaboration and practical expertise in risk management, analytics, and reporting.

Essential Duties:

1. Reporting & Analytics

• Develop and maintain performance reporting for active and inactive portfolios
• Track credit risk, delinquency, and bad debt trends
• Create dashboards, scorecards, and operational reports
• Deliver variance analysis and actionable performance insights
• Support portfolio forecasting and modelling
• Ensure vendor reports are accurate and timely

2. Business Intelligence & Data Management

• Build tools to extract, combine, and analyze data from multiple systems
• Produce ad hoc reports and analyses
• Support operational and strategic analytics
• Identify opportunities to improve reporting and processes
• Contribute to business intelligence and data governance initiatives

3. Vendor Reporting & Performance Monitoring

• Develop and maintain vendor scorecards
• Monitor the accuracy and timeliness of vendor reporting
• Validate vendor data and performance measures
• Investigate and resolve reporting discrepancies
• Analyze vendor performance and provide insights

4. Process Improvement & Strategy Support

• Contribute to process improvement initiatives
• Prepare business cases and loss-and-gain analyses
• Provide insights to support bad debt targets
• Provide analytical support for operational and strategic initiatives
• Recommend policy and process enhancements
• Support cross-functional improvement efforts

5. Cross-Functional Collaboration

• Partner with Credit, Collections, Finance, Operations, and external vendors
• Support Supply Chain, Sales, and Marketing as needed
• Participate in cross-functional project teams
• Provide analysis to guide operational decisions

Minimum Requirements:

Education

• A Bachelor’s degree in Business Analytics, Data Science, Computer Science, or a related field from an accredited four-year institution is preferred
  • A two-year diploma combined with relevant work experience may also be considered

Experience

• At least three years of experience in credit, collections, risk, or business analytics
• Strong background in analytics and reporting
• Advanced Microsoft Power BI skills, including DAX, Power Query, and data modelling
• Experience using SQL, Python, R, or similar languages to create views and data consumption layers and to transform and integrate SQL database data
• Experience analyzing large datasets
• High attention to detail and accuracy
• Experience working across functions and teams

Preferred Qualifications:

• Experience in the utility or energy industry
• Collections or bad debt analysis experience
• Vendor performance reporting experience
• Experience in a regulated environment
• Familiarity with SAP, Salesforce, NICE, or comparable systems

Technical Skills

• Advanced Microsoft Excel
• SQL and PL/SQL
• SAS Enterprise Guide or Base SAS preferred
• Microsoft Word, PowerPoint, and Access
• Data visualization tools, preferably Power BI or Tableau
• Working knowledge of Visual Basic or VBA preferred

Key Skills & Competencies

• Advanced analytical and problem-solving ability
• Expertise in data mining and analytics
• Sound independent judgment and initiative
• Strong planning and organizational skills
• Ability to balance multiple priorities
• Clear communication and presentation skills
• Effective stakeholder management and collaboration
• Ability to develop compelling business cases
• Risk assessment and decision-support capability
• Commitment to continuous improvement

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.