Crisis Line Facilitator

Position Summary:

KCR Community Resources is seeking a compassionate, organized, and dedicated Crisis Line Facilitator to support the day-to-day operations of the Crisis Line program. This role works closely with the Crisis Line Coordinator to recruit, train, and support responders, maintain program quality, coordinate shift coverage, and provide emotional support and debriefing when needed. The Crisis Line Facilitator also plays an important role in community outreach, volunteer engagement, and the ongoing development of Crisis Line services. This position requires flexibility to work evenings and weekends, including occasional support outside regular working hours, as needed.

Reporting Structure:

Reports to the Crisis Line Manager

Prime Functions:

Facilitation and Coordination of Crisis Line Programs

• Assist the Crisis Line Coordinator in developing, administering, and reviewing procedures for the Crisis Line program.
• Help plan and organize training for current and new Crisis Line responders, including volunteers and staff.
• Support scheduling and monitoring of shift coverage, including evenings and weekends.
• Provide debriefing and emotional support to responders as needed, occasionally outside regular working hours.
• Conduct ongoing evaluations of Crisis Line services and identify opportunities for improvement.
• Assist with data collection and compile statistics for program evaluation and reporting.
• Help maintain and update training manuals and other program resources.
• Participate in KCR activities, including staff meetings and organizational events.
• Assist with community outreach and initiatives to increase awareness of Crisis Line services.

Crisis Line Responder Engagement and Support

• Promote the Crisis Line program to encourage community involvement and volunteer engagement.
• Assist in recruiting, screening, and selecting new volunteers to meet program needs.
• Maintain accurate records of volunteer activities and track participation and progress.
• Provide volunteers with ongoing supervision, guidance, and support, including observation shifts.
• Assist in planning volunteer appreciation and recognition activities.

Qualifications:

• Post-secondary education in a relevant field, with preference given to candidates holding a degree.
• Minimum of two years of related experience in volunteer management and/or mental health services.
• Excellent interpersonal, cross-cultural, written, and verbal communication skills.
• Demonstrated ability to recruit, train, support, and retain volunteers.
• Strong computer proficiency and organizational skills.
• Experience supporting individuals experiencing social, emotional, and mental health challenges.
• Ability to maintain professional boundaries and support others in maintaining appropriate boundaries.
• Crisis intervention and suicide prevention training would be considered an asset.
• Flexibility and availability to work evenings and weekends as required to support program operations and responders.

Benefits:

• 3 weeks vacation
• Paid sick leave
• Group benefits including extended health, dental, and paramedical services
• Health spending account
• Pension contribution

Application Process:

KCR Community Resources has a strong commitment to diversity and inclusion and encourages candidates from all backgrounds to apply. We strive to provide reasonable accommodations, accessible formats, and communication support upon request to all candidates throughout the recruitment and selection process. If you require accommodation as part of the application process, please contact the People and Culture Manager at our main office at 250-763-8008.

About KCR Community Resources:

KCR is a not-for-profit agency fostering diversity, collaboration, and resourcefulness by tailoring services to meet the needs of communities, families, and individuals. We believe in a community where individuals and families are supported in leading healthy, productive, and fulfilling lives. We value inclusion and relationships built on mutual trust, recognizing each other's contributions, expertise, and opinions. We strive to create a safe and welcoming work environment where collaboration and valuing people's strengths are at the core of our day-to-day interactions.