Customer Account Manager

About Us:

At EconoLease, we do things differently. For over 30 years, we’ve led North America in restaurant equipment financing, helping thousands of hospitality businesses achieve their dreams.

As part of a Certified B Corporation, we balance profit with purpose and are proud to be recognized as a Global Top 100 Inspiring Workplace. Our mission? To disrupt and transform the $76 billion asset-based lending industry with innovative solutions and digital platforms that make financing simple and accessible.

Join us and be part of a team that values impact, inclusivity, and growth.

About the Opportunity:

The Customer Account Manager is responsible for converting partner-introduced opportunities into successful customer outcomes. This role owns the end-to-end customer journey, from initial contact through to funding and ongoing growth, while delivering a fast, seamless, and high-quality experience. This is a metrics-driven role focused on conversion, customer satisfaction, and revenue growth.

What You’ll Be Doing:

• Own the full lifecycle of customers introduced via EconoLease partners, from first contact through to funding, retention, and repeat business
• Act as the primary point of contact, delivering a professional and seamless customer experience
• Maximize utilization of approved financing by structuring deals and progressing opportunities effectively
• Identify opportunities to increase deal size and drive incremental growth
• Ensure customers understand EconoLease’s products and align solutions to their business needs
• Collaborate with partner sales teams to enhance lead quality, accelerate deal progression, and improve conversion, while providing insights and feedback to Partner Managers on trends and outcomes
• Meet service levels by maintaining strong outbound activity and effectively managing pipeline
• Ensure accurate CRM tracking and collaborate cross-functionally to improve the customer journey
• This role may support a dedicated portfolio of customers or provide support to various customers across Canada, depending on business needs

What You Bring:

• Minimum of 3 years of experience in inside sales, account management, or customer-facing roles; experience in finance, leasing, payments, equipment, or other B2B industries is an asset
• Proven success in phone-based selling, with strong objection handling and closing skills
• Experience in a partner-led, referral-driven, or indirect sales environment is an asset
• Post-secondary education in Business Administration, Finance, Marketing, Sales, Economics, or a related field (preferred)
• Highly organized and commercially minded, with the ability to manage multiple priorities in a fast-paced, metrics-driven environment
• Strong collaboration skills and the ability to work effectively across teams

The Perks:

• Competitive compensation with a base salary range 65-80K + Sales Commission Plan
• Hybrid work model for flexibility
• Above-market benefits including health, dental and an additional flexible spending account
• 4 weeks’ vacation + 10 sick days
• Leadership development programs and career progression opportunities
• Inclusive, award-winning culture where you can bring your authentic self to work
• 16 hours paid volunteering annually to give back to the community
• Social events and team gatherings to stay connected

Our Commitment to Diversity:

At EconoLease, diversity is a cornerstone of innovation and success. We are committed to fostering an inclusive environment where individuals from all backgrounds, experiences, and perspectives are valued, supported, and empowered. Embracing our differences enriches our workplace culture and enhances our ability to serve our diverse clients and communities.

Don’t miss out on this fantastic opportunity, apply now!

If this sounds like a role that interests you, we would love to hear from you!

To learn more, please check out our website.