Customer and Logistics Specialist (CNI6) (1232)

SUMMARY: The Customer and Logistics Specialist is responsible for close coordination and support to the customer and supply chain operations for the Power by the Hour (PPH) programs and CFirst programs alignment. This role focuses on managing order fulfillment, tracking shipments, resolving logistical issues and follow up with customer to ensure seamless collaboration and return to service has taken place in accordance with the current technical data provided in the manufacturers’ Instructions for Continued Airworthiness, Services Bulletins, service letters, Airworthiness Directives, government and industry standard practices, and other data acceptable to or approved by the FAA.

DUTIES & RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Monitor and manage case updates, order status, and service ticket tracking to ensure timely and accurate resolutions.
• Serve as primary point of contact for Power by the Hour (PPH) customers and internal teams regarding order status, delivery schedule, and logistic inquiries. Issuance of all required documentation for timely clearance and delivery of product.
• Coordinate parts receipt validation and oversee return to service process with customer and Pratt & Whitney CFirst team.
• Point of escalation for the Pratt & Whitney CFirst team for any VSE AOG orders.
• Preparation and attendance of twice daily AOG meetings with Pratt & Whitney CFirst.
• Working closely with the sales, supply chain, rotables and product line teams daily to find solutions for customers and open order requirements.
• Assist the rotables and quality teams with core return and Return Material Authorizations (RMA) for the PPH customers to maintain smooth logistics operations and customer satisfaction.
• PPH Tariff Administration by preparing and submitting reports to Pratt & Whitney Component Solutions (PWCS) for reimbursement of fees incurred in support of PPH customers.

Qualifications

MINIMUM REQUIREMENTS:

• Bachelor’s degree with 4 years of relevant/technical work experience
  • OR an additional 3 years of specific work experience in lieu of degree.
• Fluent in English language.
• A proactive and detail-oriented approach to problem solving and process improvement.
• Ability to work independently and with a team.
• Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams.
• Able to handle multiple tasks in a fast-paced environment.
• Proficiency in managing logistics and administrative processes.

PREFERRED REQUIREMENTS:

• 5+ years’ experience in customer service, sales, or supply chain.
• Strong emphasis on accuracy and detail when working with internal and customer data.

OTHER:

• The selected applicant will be subject to a background check and drug testing.