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Publié il y a 13 jours

Customer Care Representative - 3-Month Contract | 9:00 AM-5:00 PM

@ Sonova AG

Toutes ses offres Site Web

Maple Ridge, Colombie-Britannique

22–23 $/h
Postuler
SIGNAUX

En bref

Sonova AG, through Connect Hearing, is hiring a Customer Care Representative on a 3-month contract at one of its hearing healthcare clinics, working 9:00 AM to 5:00 PM. The role covers greeting clients, answering calls, scheduling appointments, processing payments and basic hearing aid checks after training. Pay is $22.00 to $23.00 CAD per hour, with a hybrid work model stated.

Salaire :

22 $–23 $ de l’heure

Responsabilités :

  • Welcome clients and handle calls and inquiries
  • Schedule appointments and maintain client records
  • Process payments and complete daily administrative tasks
  • Assist with basic hearing aid cleaning and checks after training
  • Support inventory and clinic operations

Résumé des exigences :

  • High school diploma or equivalent
  • Customer service, retail or client-facing experience
  • Strong communication and organizational skills
  • Comfort with Microsoft Office 365
  • Attention to detail and a customer-first mindset
  • Experience with seniors or healthcare is an asset

Outils et compétences

Microsoft Office 365OutlookWordExcelTeams

Avantages mentionnés

Régime de retraiteMieux-être
Source et dates

Site carrière / système de candidatures · successfactors

Date publiée par l’employeur
2026-10-29
Première détection par notre source
2026-10-30
Mise à jour du dossier source
2026-10-30

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine40
Horairejour
Déplacementsavion : aucun · route : aucun
Milieu de travailMagasin, Hôpital ou clinique
PositionAssis et debout
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
FormationSecondaire (DES) (exigé)
Avantages mentionnésRégime de retraite, Mieux-être

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Sonova AG

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Description complète de l’entreprise

Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling new products to offer the optimal solution for an ever growing consumer base through our globally diversified sales and distribution channels, including our well established global audiological care business. With a presence in over 100 countries and more than 19,000 employees, we leverage our global infrastructure and local roots. We aim for an inclusive work environment and culture that fosters a good balance of family and work-life for everyone. Our workforce is made up of 110 nationalities across 4 generations. In 2006, Sonova founded the non-profit Hear the World Foundation, which seeks to give children living with hearing loss access to audiological care in low- to middle-income countries.

Abonnés LinkedIn
139 021
Personnes associées sur LinkedIn
6 947
Bureaux déclarés
  • Laubisrütistrasse 28, Stäfa, 8712, CH
Catégories d’activité
  • Information Technology
  • Wearables
  • Medical Device
  • Communication Hardware
  • Wireless
  • Customer Service
  • Consumer Electronics
  • Manufacturing
Autres noms enregistrés
  • Sonova Group
  • Sonova AG
Le profil indique une agence de recrutement
Non
Investissement total déclaré
34 498

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling…

ChampValeur
SecteurMedical Equipment Manufacturing
Taille10,001+ employees
Siège socialStäfa
Type d’organisationPublic Company
Offres sur Jobsy34
LinkedInVoir la page
Description

Connect Hearing, part of the Sonova Group, is seeking a friendly, organized, and customer-focused Customer Care Representative to support daily operations at one of our hearing healthcare clinics.

This is a 3-month contract opportunity for someone who enjoys helping others, building positive customer relationships, and working in a fast-paced environment. In this role, you will be an important part of the patient experience, providing exceptional service while supporting scheduling, administrative tasks, and clinic operations.

Responsibilities:

  • Welcome customers and create a friendly, comfortable clinic environment
  • Answer incoming calls, respond to inquiries, and provide exceptional customer service
  • Schedule appointments, manage calendars, and maintain accurate client records
  • Process customer payments, assist with billing, and complete daily administrative tasks
  • Assist with basic hearing aid cleaning, checks, and minor in-clinic repairs following training
  • Contact existing and prospective clients to schedule appointments, follow up on services, and support customer relationships
  • Support inventory management, clinic procedures, and daily operational needs

More about you:

  • High school diploma or equivalent required
  • Previous experience in customer service, retail sales, or a similar client-facing environment
  • Strong communication, organizational, and multitasking skills
  • Comfortable using Microsoft Office 365, including Outlook, Word, Excel, and Teams
  • Experience handling payments, scheduling appointments, and maintaining customer records
  • Strong attention to detail, problem-solving skills, and a customer-first mindset
  • Experience working with seniors or in a healthcare environment is an asset

Don't meet all the criteria? If you’re willing to go all in and learn, we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone, please contact Sonova HR.

What we offer:

  • Exciting and challenging work environment
  • Collaborative culture
  • Opportunities for continuous self-improvement
  • Opportunities for flexible hybrid model work environment
  • A company that values diversity and inclusion
  • Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
  • Mentorship program and career development plans

This role's pay rate is: $22.00 - $23.00 CAD per hour

Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

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