Publié il y a 7 jours
Customer Engagement Clerk (Vitamins/Supplements)
@ Community Natural Foods
Calgary, Alberta
En bref
Community Natural Foods is hiring a part-time Customer Engagement Clerk for its vitamins and supplements area. The role serves customers, answers product and natural foods questions, handles complaints, and promotes sales and events. The posting asks for 1-2 years of retail experience and a high school diploma is preferred; lifting is up to 50 pounds.
Responsabilités :
- Greet customers and answer product questions across departments
- Resolve customer complaints and escalate when needed
- Promote sales, events and new products
- Share stories about company products and vendors
- Keep learning about nutrition and wellness
Résumé des exigences :
- 1-2 years of retail experience
- In-depth knowledge of the natural foods industry
- Exceptional customer service and proven sales skills
- High school diploma preferred
- Computer knowledge and strong organizational skills
Outils et compétences
Source et dates
Type de source non vérifié · jsonld
- Date publiée par l’employeur
- 2026-11-03
- Première détection par notre source
- 2026-11-04
- Mise à jour du dossier source
- 2026-11-04
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 1 an(s) et plus |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Magasin, Entrepôt |
| Position | Assis et debout |
| Exigences physiques | physique modéré · soulever 50 lb · ordinateur faible |
| Formation | Secondaire (DES) (préféré) |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Community Natural Foods
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 10 |
Customer Engagement Clerk must possess genuine excitement to help our customers. The role is responsible for ensuring customers are served effectively, leave educated on the products within the store, and are provided answers for their questions. The target is to ensure proper application of Customer Relationship Excellence and maintain high customer satisfaction while growing sales.
WORK PERFORMED
CUSTOMER SERVICE AND ENGAGEMENT
- Greet customers and engage with them in accordance with their interest, being attentive to their needs
- Communicate with customers with high level of professionalism and with a positive and friendly nature
- Address and answer questions about products in all departments, and the natural foods industry
- Share stories about our company, products in all departments, vendors and farmers with customers
- Manage and resolve customer complaints effectively and understand when a situation requires a manager’s intervention
- Actively promote events and marketing initiatives
- Other duties as required
PRODUCT KNOWLEDGE
- Develop ongoing knowledge of nutrition, health, wellness, lifestyle and diets broadly and actively share knowledge with customers and team members
- Actively participate in all mandatory trainings
- Utilize active listening and apply appropriate judgement when advising customers on products which are appropriate for them
- Guide customers through their health journey to their best choice
ACTIVE PROMOTION OF PRODUCT
- Support ongoing interactive and engaging programs to educate customers on the value of products and services from the store.
- Communicate sales and promotions, make sales referrals, cross-sell and introduce new products
- Advocacy of brand and core values
- Other duties as required
SUPERVISION RECEIVED
Reports to the Customer Engagement Manager; daily supervision provided by Customer Engagement Supervisors; work is reviewed in terms of achievement of daily goals and application of knowledge, skills, abilities and attitude
QUALIFICATIONS
- High School diploma preferred
- 1-2 years retail experience
- In depth knowledge of the Natural Foods Industry and its products
- Exceptional customer service skills & Proven sales skills
- Passion for sharing information and stories of products, services, vendors and experiences
- High EQ – developed ability to relate with people sensitively, tactfully, diplomatically and professionally at all times
- Perceptive and attentive to the needs of others
- Friendly, positive attitude and high energy
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- High care for product integrity and proper product handling
- Strong organizational skills & Self motivated
- High initiative and willingness to communicate concerns directly
- Above average Service Orientation
- Computer knowledge
- Time management skills
- High personal ethics and integrity
- Ability to work well under pressure & Dependability
ESSENTIAL JOB FUNCTIONS
- Stand and walk for extended periods of time.
- Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.
- Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
- Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)
Journal
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