Première détection par notre source: il y a 27 jours
Customer Experience Associate (Banking) - Ottawa
@ Jumpstart Refugee Talent
Ottawa, Ontario
En bref
Jumpstart Refugee Talent is hiring a full-time Customer Experience Associate in Ottawa for the Personal & Commercial Banking line of business at a major Canadian bank. The role processes branch transactions, advises customers on banking products and refers them to specialists, and requires 15+ hours a week with varied schedules. Pay is $22.50 to $28.33 CAD per hour.
Salaire :
22 $–28 $ de l’heure
Responsabilités :
- Process deposits, withdrawals and bill payments per procedures
- Advise customers on banking products and solutions
- Resolve customer concerns and escalate non-standard issues
- Promote banking solutions to meet assigned sales goals
- Recommend operational improvements
Résumé des exigences :
- 1+ years of relevant banking experience
- Cash handling and transaction processing experience
- Strong verbal and written communication skills
- Flexible availability for varied branch schedules
- CSC and IFC certifications are assets
Outils et compétences
Source et dates
Type de source non vérifié · dover
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-10-14
- Mise à jour du dossier source
- 2026-10-14
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 1 an(s) et plus |
| Heures par semaine | 15 |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Magasin |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur modéré |
| Langues | English |
| Permis et certifications | Canadian Securities Course (CSC), Investment Funds in Canada (IFC) |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Jumpstart Refugee Talent
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Empowering refugee talent and supporting employers with their effort to inclusive refugee hiring practices in Canada.
Description complète de l’entreprise
Jumpstart Refugee Talent is a refugee led non-profit organization and the only national organization exclusively serving refugees seeking meaningful economic inclusion. Founded in 2016, we focus on the economic empowerment of newly settling refugees in Canada by facilitating meaningful employment and entrepreneurial opportunities. Jumpstart serves refugees from all backgrounds across Canada and works to address underemployment and economic inclusion
- Abonnés LinkedIn
- 8 823
- Personnes associées sur LinkedIn
- 49
- Bureaux déclarés
- 1 University Ave, 3rd Floor, 3rd Floor, Toronto, Ontario M5J 2P1, CA
- Catégories d’activité
- Employment
- Social Entrepreneurship
- Non Profit
- Career Planning
- Autres noms enregistrés
- Refugee Hiring
- Jumpstart Refugee Talent - Partner
- Jumpstart Refugee Talent
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Jumpstart Refugee Talent is a refugee led non-profit organization and the only national organization exclusively serving refugees seeking meaningful economic inclusion. Founded in 2016, we focus on the economic empowerment of newly settling refugees in Canada by facilitating meaningful employment and entrepreneurial opportunities. Jumpstart serves refugees from all backgrounds across Canada and works to address…
| Champ | Valeur |
|---|---|
| Secteur | Non-profit Organizations |
| Taille | 11-50 employees |
| Siège social | Toronto, Ontario |
| Type d’organisation | Nonprofit |
| Fondée en | 2016 |
| Offres sur Jobsy | 40 |
| Voir la page |
Customer Experience Associate
Hours: 15+
Line of Business: Personal & Commercial Banking
Pay Details: $22.50 - $28.33 CAD
This is an exciting frontline position with one of the major banks in Canada! Joining this team as a Customer Experience Associate means you will strive to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective clients. At the branch, you will understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
Key Responsibilities:
Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Qualifications:
1+ years of relevant banking experience
Previous banking or financial services experience (international experience is considered)
Strong verbal and written communication skills with a customer-focused mindset
Proven cash handling and transaction processing experience
Flexible availability to support branch operations, including varied schedules
Canadian Securities Course (CSC) is considered an asset
Investment Funds in Canada (IFC) certification is considered an asset
The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, and other specific business and organizational needs.
We thank you for your interest in this opportunity, however only selected candidates will be contacted regarding next steps.
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