Connexion Inscription gratuite
Postuler

Publié le mois dernier

Customer Experience Coordinator

@ CAA Niagara

Toutes ses offres Site Web

Thorold, Ontario

43k–46k $/an5+ ans d’expérience
Postuler
SIGNAUX

En bref

CAA Niagara is hiring a Customer Experience Coordinator on a full-time 12-month contract in Thorold, ON, paying $43,000 to $46,000 a year. The role analyzes customer surveys, resolves member complaints, trains new hires and builds cross-departmental service initiatives. Work is in the office with frequent typing and mousing.

Salaire :

43 000 $–46 000 $ par année

Responsabilités :

  • Analyze customer surveys across business lines
  • Respond to survey detractors and resolve issues
  • Train new hires on member programs and systems
  • Complete quality assurance assessments and coach staff
  • Maintain FAQ register and escalation model

Résumé des exigences :

  • 5+ years direct customer service experience
  • Experience training adult learners
  • Strong Microsoft Word, Excel, Outlook, PowerPoint skills
  • Strong conflict resolution skills
  • Excellent interpersonal and communication skills

Outils et compétences

MedalliaMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPoint

Avantages mentionnés

Assurance maladieSoins dentairesSoins de la vueMieux-être
Source et dates

Site carrière / système de candidatures · dayforce-feed

Date publiée par l’employeur
2026-09-28
Première détection par notre source
2026-10-13
Mise à jour du dossier source
2026-10-15

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Expérience5 an(s) et plus
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
Avantages mentionnésMieux-être, Formation payée

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

CAA Niagara

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Start Your Next Journey With Us!

Description complète de l’entreprise

CAA Niagara employs over 300 employees who support providing service to more than 163,000 Members across the Niagara Region. We offer our members access to an ever-expanding range of useful and reliable services that give peace of mind - from your own backyard to just about anywhere your wanderlust takes you. We operate under the guidance of a Board of Directors, who ensure continued financial viability and the fulfillment of CAA Niagara's strategic direction on behalf of its Membership.

Abonnés LinkedIn
1 898
Personnes associées sur LinkedIn
126
Bureaux déclarés
  • 3271 Schmon Pkwy, Thorold, ON L2V 4Y6, CA
  • 76 Lake Street, St. Catharines, ON L2R 5X9, CA
  • 155 Main Street East, Grimsby, ON L3M 1P2, CA
  • 800 Niagara Street, Welland, ON L3C 5Z4, CA
  • 6788 Regional Road 57, Niagara Falls, ON L2J 1B4, CA
Catégories d’activité
  • Hospitality
  • Non Profit
  • Travel
Autres noms enregistrés
  • CAA Niagara Talent Management Team
  • CAA Niagara
Spécialités
  • Membership
  • Roadside Services
  • Travel Consultation
  • Home & Auto Insurance
  • Travel Medical Insurance
  • Member Rewards/Discounts
  • and Community Support
Le profil indique une agence de recrutement
Non
Investissement total déclaré
0

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

CAA Niagara employs over 300 employees who support providing service to more than 163,000 Members across the Niagara Region. We offer our members access to an ever-expanding range of useful and reliable services that give peace of mind - from your own backyard to just about anywhere your wanderlust takes you. We operate under the guidance of a Board of Directors, who ensure continued financial viability and the…

ChampValeur
SecteurTravel Arrangements
Taille201-500 employees
Siège socialThorold, ON
Type d’organisationNonprofit
Fondée en1911
SpécialitésMembershipRoadside ServicesTravel ConsultationHome & Auto InsuranceTravel Medical InsuranceMember Rewards/Discountsand Community Support
Offres sur Jobsy15
LinkedInVoir la page
Description

Who We Are

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every day!



Location: Thorold, ON
Status: Full-Time Contract (12-months)

This posting is to fill an existing vacancy.

About the Role

Reporting to the Member Services Manager, the Customer Experience Coordinator is responsible for supporting multiple business lines/departments with a focus on optimizing the best customer experience across CAA Niagara. The role requires an individual who consistently ensures the delivery of a positive internal and external customer experience, looking for opportunities and recommendations for the management teams.

This role offers an annual salary range of $43,000 - $46,000. Placement within this range will be determined based on the successful candidate’s qualifications, skills, and experience.

Key Responsibilities

  • Analyzes customer surveys (Medallia) across all business lines, looking for trends and opportunities for each department. Identifies key messaging and data and deliver to management.
  • Responds to detractors of customer surveys, seeking resolution for the customer but also collecting detractor information and recommendations for management of respective teams.
  • Diffuses/deescalates situations, seeking resolution effectively.
  • Completes quality assurance surveys/assessments, providing coaching feedback to manager with focus on maintaining high standards of customer service and product knowledge.
  • Create and own a register of frequently asked questions + pro tips: Continue to add and improve it to provide support to all frontline facing team members
  • Trains new hires in member programs/systems and services, creating jobs aids and ensuring comprehension of material.
  • Trains and assists in coaching team members on personalizing the customer experience while promoting loyalty programs
  • Support the creation and execution of an escalation model, across all departments, supporting a uniformed approach to supporting customers. Interact with members/customers to help solve any problems or answer questions they may have around their membership or services.
  • Support multiple managers with a variety of cross-departmental initiatives and projects, all focused on the alignment of delivering a superior customer experience across CAA Niagara.
  • Acts as a role model by providing exemplary customer service using CAA Niagara’s service standards.

Qualifications & Skills

  • Superior knowledge and first-hand experience delivering exceptional customer experiences
  • Excellent interpersonal skills
  • A real ability to effectively communicate and build rapport with both visitors and employees at all levels.
  • Strong conflict resolution skills
  • Ability to keep confidences: Leading with integrity and professionalism at all times
  • An adaptable and flexible approach
  • Ability to prioritise and flex to get the best results
  • High levels of attention to detail

Education & Experience

  • 5+ years of direct customer service experience
  • Experience in delivering training to adult learners
  • Strong knowledge and direct use of Microsoft programs: Word, Excel, Outlook, PowerPoint
  • Proven ability to create documents to aide in facilitation of training programs

Working Conditions

  • In office work: frequent typing and mousing
  • Frequent interruptions

What’s In It For You

  • 100% employer-paid premiums for health, dental, vision, life, and travel insurance
  • Virtual healthcare and nurse navigation support
  • Growth, training, and development opportunities
  • Give Where You Live program (community volunteer program)
  • Green and Wellness Reimbursement Program

Interview Process

Our process is designed to provide a full picture of how you would contribute to our team:

  1. Pre-screening call
  2. In-person interview
  3. Assessment (if applicable)
  4. Background and references
  5. Offer


CAA Niagara is an equal opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at [email protected]

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.

Emplois semblables

  • Customer Experience Coordinator

    Montréal, QC
    Temps plein

    E-Z-EM Canada Inc.

    5+ ansCandidates need a university or college diploma in administration, management, logistics or a related field, and 5 to 8 years of customer service, order management or commercial support experience. Bilingual French and English, SAP or a similar ERP, and Microsoft Office are required. Healthcare, pharmaceutical or medical device experience is an asset.

    SAP, Microsoft Office

  • Customer Experience Coordinator | Business Development

    Ontario
    21 $/hContrat, Temporaire

    adecco

    1+ ansCandidates need strong customer service and communication skills, attention to detail and the ability to work under pressure. Dealership or call centre experience, such as booking appointments, is an asset. Candidates must be legally eligible to work and reside in Canada.

    Customer experience, Sales, Relationship building, Client relationship management, Customer service, Attention to detail

  • Customer Experience Coordinator (Relief) - Etobicoke, Ontario

    Etobicoke, ON
    20–28 $/h

    Veterinary Emergency Group (VEG)

    2+ ansCandidates need at least 2 years of customer service experience and advanced skill with computer programs and practice management software. They must be organized, communicate well, handle a fast-paced, noisy environment, and be available for nights, weekends and holidays.

    practice management software

  • Customer Experience Coordinator

    Mississauga, ON

    Kia Corporation

    4+ ansKia Corporation asks for 4+ years of progressive automotive experience and strong data analysis skills. Candidates need advanced Excel and PowerPoint, project management, and the ability to create dealer action plans.

    Excel, PowerPoint, Microsoft Office, JD Power

Lieux et modes de travail

Lieux

Tout le CanadaTélétravail · Hybride · Sur place · Sur le terrain

Astuce : ajoutez le télétravail pour élargir la recherche.

Exclure des lieux

Mode de travail

Offres de cette entreprise dans les résultats

Voici les offres de cette entreprise chargées dans votre recherche. Elle peut avoir d’autres postes ouverts.