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Publié il y a 10 mois

Customer Experience Lead

@ Querentia Inc.

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Ontario

TélétravailTemps plein15+ ans d’expérience
Postuler
SIGNAUX

En bref

Querentia Inc. is hiring a Customer Experience Lead with 15 years of experience to lead and advise utility clients on end-to-end customer experience transformation. The work covers billing, metering, service orders, outage management and collections, with SAP-enabled digital transformation. Full-time.

Responsabilités :

  • Advise utility clients on CX transformation programs
  • Lead CX initiatives across billing, metering and outage management
  • Define and execute business-aligned CX strategies within regulatory requirements
  • Lead RFP development, vendor evaluation and solution selection
  • Facilitate executive workshops, journey mapping and design sessions

Résumé des exigences :

  • About 15 years of experience in customer experience
  • Proven integration of CX platforms with SAP IS-U/CX
  • Experience with Adobe, CRM, CDP, contact center and DERMS technologies
  • Strong understanding of the utility customer lifecycle and regulation

Outils et compétences

SAP CXAdobeCRMCDPDERMSMARTECH
Source et dates

Type de source non vérifié · jsonld

Date publiée par l’employeur
2026-01-07
Première détection par notre source
2026-10-26
Mise à jour du dossier source
2026-11-09

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauChef d’équipe
DomaineOpérations
Expérience15 an(s) et plus
Heures par semaine40 (estimé)
Milieu de travailBureau, Chez les clients
Exigences physiquesphysique faible · ordinateur élevé

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler
ChampValeur
Offres sur Jobsy331
Description

Role Overview

We are seeking a seasoned CX leader (15 years of experience) to lead and advise utility clients on end ‑ to ‑ end customer experience transformation programs . The role blends business strategy and executive advisory capabilities to drive large ‑ scale, SAP ‑ enabled digital transformation initiatives.

Key Highlights

• Act as a trusted advisor to utility clients and internal delivery teams

• Lead CX initiatives across billing, metering, service orders, outage management, and collections

• Define and execute business ‑ aligned CX strategies while meeting regulatory requirements

• Lead RFP development, vendor evaluation, and solution selection

• Facilitate executive workshops, journey mapping, and future ‑ state design sessions

Must ‑ Have Experience :

• Adobe

• CRM

• CDP

• Contact Center technologies

• DERMS

• MARTECH for customer program enrollment & adoption

• Proven experience integrating CX platforms with SAP IS ‑ U / CX

• Strong understanding of the utility customer lifecycle and regulatory environment

Nice ‑ to ‑ Have

• Experience with SAP IS ‑ U/CX, Contact Center platforms, DERMS, and MARTECH

• Knowledge of design thinking, journey mapping, and persona development

• Familiarity with utility regulations such as AUC, OEB, FERC

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Tout le CanadaTélétravail · Hybride · Sur place · Sur le terrain

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