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Customer Experience Representative

@ Pattison Food Group Ltd

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Langley, Colombie-Britannique

1+ ans d’expérience
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SIGNAUX

En bref

Pattison Food Group Ltd. is hiring full-time and part-time Customer Experience Representatives in Langley, BC, to handle customer service by phone and email. The work covers resolving customer needs, helping with the online shopping experience and the More Rewards loyalty program, and tracking feedback. Full-time requires 5 eight-hour shifts and part-time requires 3, within set operating hours; pay is $45,356 to $56,695 per year.

Responsabilités :

  • Deliver customer service by phone and email
  • Resolve customer needs with empathy and efficiency
  • Help customers use online shopping tools
  • Assist with More Rewards loyalty program
  • Document and track complaints and requests

Résumé des exigences :

  • 1-2 years of customer service experience
  • Proficiency with computer applications
  • Typing of at least 50 WPM
  • Call centre experience is an asset
  • Strong verbal and written communication

Outils et compétences

Computer applicationsOnline shopping tools

Avantages mentionnés

Régime de retraite
Source et dates

Site carrière / système de candidatures · workday

Date publiée par l’employeur
2026-11-01
Première détection par notre source
2026-10-30
Mise à jour du dossier source
2026-11-06

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Expérience1 an(s) et plus
Heures par semaine40
Horairejour, soir, fins de semaine
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
Avantages mentionnésRégime de retraite, Aide au transport en commun

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Pattison Food Group Ltd

Toutes ses offres
ChampValeur
Offres sur Jobsy287
Description

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.


Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.


Make a difference for our customers – and open the door to a bigger career.


We have exciting opportunities for full-time & part-time Customer Experience Representatives to join our team in Langley, BC.


Reporting to the Customer Service Team Lead, you’ll be a trusted voice for our customers - delivering meaningful experiences and helping them feel confident when shopping with us.


In this role, you’ll build valuable skills and gain exposure across the business, with opportunities to grow your career within Pattison Food Group.


Our full-time position requires 5 shifts (8 hours) & part-time position requires 3 shifts (8 hours) between the operating hours of:

  • Monday to Thursday from 6:00 a.m. PDT to 8:00 p.m. PDT
  • Friday to Sunday from 6:00 a.m. PDT to 6:00 p.m. PDT

You will be responsible for:

  • Delivering exceptional customer service experience through phone and email.
  • Listening, understanding, and resolving customer needs with empathy and efficiency.
  • Helping customers navigate our online shopping experience and tools.
  • Documenting and tracking compliments, concerns, complaints, requests for assistance, product, and service inquiries.
  • Partnering with our ecommerce and store teams to resolve order-related questions.
  • Assisting customers with our More Rewards loyalty program.
  • Taking ownership of issues and seeing them through to resolution.
  • Capturing feedback that helps us continuously improve.

You have:

  • A minimum of 1-2 years of experience in customer service.
  • Proficiency with computer applications and a strong aptitude for learning new technologies.
  • The ability to type a minimum of 50 WPM.
  • Previous call center experience is an asset.

You are:

  • Passionate about customer service and genuinely enjoy helping people.
  • A great multitasker who thrives in a fast-paced environment.
  • Analytical and critical thinker with strong problem-solving abilities.
  • Excellent in both verbal and written communication.
  • Able to adapt and learn new skills within an always-changing and fast-paced environment.

What we offer:


In addition to a highly competitive salary, we offer a great range of benefits, a company pension plan, free parking, exclusive team member offers, and opportunities for development and career progression.


If you’re looking to join a team that puts people first, you’re in the right place. Apply online today!


Compensation Details:

$45,356.00 - $56,695.00

The compensation offered for this position will take into consideration location, education, skills, experience and other factors.

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