Customer Sales and Service Representative

Department: Operations - Alberta
Employment Type: Part-Time
Requisition ID: 2102

Join the UFA team today!

At UFA, we are more than an agricultural cooperative. We are a team of passionate people who work together to support rural communities, Canadian producers, and each other every day.

Join the UFA team today!

We are growing and are currently seeking a customer-focused Customer Sales & Service Representatives (CSSR) Level 2 to join our team at our Medicine Hat Farm Store.

Reporting to the Store Manager or Assistant Store Manager, the Customer Sales & Service Representative (CSSR) delivers exceptional customer service while supporting the sale of agricultural products, building materials, grain handling solutions, and related services. This role is responsible for developing customer relationships, supporting store and yard operations, and contributing to sales growth while maintaining UFA's safety and operational standards.

Shift Schedules

Morning Shift

• Monday to Friday 8:00 AM to 4:30 PM, with requirement to work alternating weekends from 8:00 AM to 5:00 PM

Late Shift

• Monday to Friday 9:30 AM to 6:00 PM, with requirement to work alternating weekends from 8:00 AM to 5:00 PM

The successful candidate may be placed on any shift based on operational requirements, qualifications, and personal preference.

Successful candidates may be scheduled on various shifts based on operational requirements, qualifications, and availability.

This position is located in Hanna, Alberta at UFA’s Farm Store.

Core Responsibilities:

• Deliver outstanding customer service and product support in person, by phone, and through digital channels.
• Build and maintain customer relationships through proactive customer engagement and CRM activities.
• Identify customer needs and recommend products, services, and solutions.
• Generate sales opportunities and either execute sales transactions or transfer opportunities to the appropriate sales representative.
• Support achievement of store sales, margin, and customer service objectives.
• Prepare customer quotations, invoices, billings, and process payments accurately.

Qualifications:

• A High School Diploma or GED is required.
• A minimum of 3 years of experience in sales, customer service, agriculture, building materials, grain handling, or a related industry.
• Demonstrated success in relationship-based sales and customer account management.
• Strong customer service and relationship-building skills.
• Experience with cash handling, POS systems, and general computer applications.
• Intermediate product knowledge relevant to assigned business line.
• Demonstrated ability to multi-task in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Forklift, warehouse, yard, or inventory experience is considered an asset.

Additional Requirements

• Ability to safely lift up to 25 kg (55 lbs).
• Ability to work both indoors and outdoors in a retail, warehouse, and yard environment.
• Flexibility to work various shifts and support multiple store functions.
• Must maintain all required certifications and training, including WHMIS and other company-required programs.

You and UFA. Let’s Grow Together.

UFA is one of Canada’s largest and most progressive agricultural co-operatives. We’re a multi-billion-dollar organization that offers the products, services, and support our 127,000+ members need to build, grow and succeed. While our roots will always be in agriculture, we’re proud to support the industries and communities that drive Western Canada’s economy. We need your skills, expertise and ideas to help us keep growing.

• A Business with a Purpose - Join a member-owned co-operative with a mission that matters: improving the well-being of our members, helping them feed the world, and enabling investment in local communities.
• Recognized and Rewarded for Your Performance - At UFA, success is shared. You’ll own your work and be recognized for both individual and organizational results.
• Work-Life Success - We prioritize safety, respect your time, and offer flexible options and comprehensive benefits to support your life inside and outside of work.
• We Help Each Other Grow - Our collaborative culture fosters growth through hands-on experience, mentorship, training, educational support, and diverse career paths.

Diversity Equity, and Belonging

At UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact [email protected].

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We thank all applicants for their interest. Only those selected for an interview will be contacted.