Customer Service/ Account Receivable Representative

Company Description Chemsyn is a Canadian-owned and operated manufacturer and supplier of sanitation, disinfection, and cleaning solutions serving healthcare, hospitality, food manufacturing, institutional, grocery, and retail industries. The company offers a comprehensive range of commercial and institutional warewash, laundry, housekeeping, and hygiene products, along with machine rental and service programs tailored to each facility. With over 27 years of industry experience and four offices across Canada, Chemsyn supports customers from coast to coast. The organization is driven by a commitment to customer service excellence, trusted client relationships, and strong product knowledge and expertise. Chemsyn encourages open communication with customers through its toll-free line and dedicated customer service email.

Role Description The Customer Service/ Accounts Receivable Representative is a full-time, on-site role based in Vaughan, ON. This role is responsible for responding to customer inquiries, providing product and service information, and resolving issues in a professional and timely manner. The Representative will manage accounts receivable activities, including preparing and issuing invoices, processing payments, and performing cash collection activities. Daily tasks include maintaining accurate customer and account records, following up on outstanding balances, and coordinating with internal teams such as sales, operations, and finance. The role also involves identifying opportunities to improve customer experience and supporting ongoing process improvements in billing and collections.

• Strong Customer Service skills with a focus on relationship-building and issue resolution.
• Effective Communication skills, including clear verbal and written communication and active listening.
• Experience in Cash Collection and Accounts Receivable processes, including follow-up on outstanding balances.
• Knowledge of basic Accounting principles and proficiency in Invoicing and payment processing.
• Proficiency with office and accounting software (e.g., ERP systems, spreadsheets, and email tools).
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Ability to work collaboratively with cross-functional teams and maintain professionalism in a fast-paced environment.
• Previous experience in a similar role in manufacturing, distribution, or related industries is an asset.

$45,000-47,000 based on experience