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Publié il y a 7 jours

Customer Service Advisor, Overhead & Garage Door S

@ QUEEN CITY OVERHEAD DOOR INC.

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Regina, Saskatchewan

Temps plein
Postuler
SIGNAUX

En bref

Queen City Overhead Door Inc. is hiring a full-time Customer Service Advisor in Regina and area to handle residential and commercial inquiries, order and service coordination, and technician scheduling for overhead and garage door work. The role requires customer service or service coordination experience, a valid driver's licence, and strong communication and attention to detail. Overhead door or construction experience is an asset.

Responsabilités :

  • Respond to residential and commercial inquiries by phone, email and in person
  • Coordinate order entry, service scheduling and quote updates
  • Guide clients on products, measurements and specs
  • Work with technicians and warehouse staff on scheduling and handoffs
  • Resolve service requests and warranty inquiries

Résumé des exigences :

  • Experience in customer service, service coordination or client support
  • Exceptional interpersonal, written and verbal communication
  • Strong multitasking and attention to detail
  • Ability to learn product catalogs and technical specs
  • Valid driver's licence
  • Overhead door or construction experience is an asset

Outils et compétences

CRM system
Source et dates

Flux d’un site d’emploi · saskjobs

Date publiée par l’employeur
2026-11-04
Première détection par notre source
2026-11-05
Mise à jour du dossier source
2026-11-05

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : minimes
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
Permis de conduireexigé

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

QUEEN CITY OVERHEAD DOOR INC.

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ChampValeur
Offres sur Jobsy1
Description

Description

We are seeking a proactive, detail-oriented and customer-focused Customer Service Advisor to support our growing operations in Regina and area. Serving homeowners, builders, contractors and commercial clients, this role acts as the primary point of contact for service inquiries, product selection and technician coordination. You will ensure a seamless experience from initial inquiry through project completion by providing expert advice, clear communication and outstanding service support.

Key Responsibilities:

Customer Inquiry & Advisory: Respond promptly to incoming residential and commercial inquiries via phone, email and in-person; assess needs and guide clients toward the right garage door products, accessories and maintenance solutions.
Service & Order Coordination: Assist clients with order entry, service scheduling, quote updates, product availability, lead-time tracking and installation requirements.
Technical Guidance: Help customers understand technical options, measurements and specs to ensure accurate order details.
Cross-Department Collaboration: Work closely with technicians, warehouse staff and internal teams to coordinate scheduling, parts fulfillment and project handoffs.
Issue Resolution: Handle customer feedback, service requests and warranty inquiries with empathy, professionalism and prompt problem-solving.
Account Maintenance: Maintain organized customer records, order files and communication logs within our CRM system.

Qualifications:

Experience in customer service, service coordination or client support.
Exceptional interpersonal, written and verbal communication skills.
Strong multitasking abilities with high attention to detail in handling orders, schedules and quotes.
Comfortable learning product catalogs, basic technical specs and office systems.
Valid drivers license.
Experience in overhead doors, building supplies or construction service is an asset.

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