Publié le mois dernier
Customer service and collection agent
@ Iceberg Finance Group
Toronto, Ontario
En bref
Iceberg Finance Group is hiring a full-time customer service and collection agent in Toronto, 37.5 hours a week. The role handles client calls, follows up on overdue payments, manages unpaid accounts and coordinates legal recovery and auto-finance cases. Hybrid work with 3 office days is offered after probation, and sponsorship is not available.
Responsabilités :
- Contact clients behind on payments and manage unpaid accounts
- Initiate and monitor legal recovery procedures
- Follow up with automobile insurers on total losses
- Coordinate with impound lots during automobile seizures
- Research client information and follow up on investigation cases
Résumé des exigences :
- Proven experience as a collection agent
- Knowledge of relevant legal requirements
- Excellent communication and negotiation skills
- Professional knowledge of MS Office and databases
- Customer service experience
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · bamboohr
- Date publiée par l’employeur
- 2026-09-29
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-10-30
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 37.5 |
| Horaire | jour |
| Déplacements | avion : aucun · route : minimes |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Avantages mentionnés | Congés payés généreux, Régime de retraite |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Iceberg Finance Group
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Intelligent Financing
Description complète de l’entreprise
Iceberg Finance is an innovative financing company, offering alternative and flexible solutions in the fields of automotive financing, insurance product financing, mechanical warranties, and personal loans. 💼 Our mission is to provide innovative and flexible financing solutions tailored to the changing and specific needs of consumers and our business partners. With our commitment to excellence and innovation, we are here to help you achieve your financial goals. Follow us to discover how Iceberg Finance can help you make the financing process simple, transparent, and accessible to all!
- Abonnés LinkedIn
- 2 225
- Personnes associées sur LinkedIn
- 85
- Bureaux déclarés
- 2470 avenue Dalton, Québec, Québec G1P 3X1, CA
- Catégories d’activité
- Finance
- Personal Finance
- FinTech
- Financial Services
- Autres noms enregistrés
- Iceberg Finance Group
- Iceberg Finance
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Iceberg Finance is an innovative financing company, offering alternative and flexible solutions in the fields of automotive financing, insurance product financing, mechanical warranties, and personal loans. 💼 Our mission is to provide innovative and flexible financing solutions tailored to the changing and specific needs of consumers and our business partners. With our commitment to excellence and innovation, we…
| Champ | Valeur |
|---|---|
| Secteur | Financial Services |
| Taille | 51-200 employees |
| Siège social | Québec, Québec |
| Type d’organisation | Privately Held |
| Fondée en | 2012 |
| Offres sur Jobsy | 15 |
| Voir la page |
Job Description
Iceberg Finance is a well-positioned company in the field of automobile financing and personal loans across Canada. Its mission is to help a wide range of customers obtain financing. Offering customized solutions, Iceberg Finance is recognized for its quality service and professionalism.
What Will Your Mission Be?
- Responding to client calls and emails;
- Following up with clients who are behind on payments;
- Managing unpaid accounts;
- Initiating legal recovery procedures;
- Monitoring cases sent for legal proceedings;
- Researching client information for the application of judgments;
- Conducting follow-ups with automobile insurance in case of total losses;
- Coordinating with impound lots during automobile seizures;
- Performing follow-ups on cases sent to the investigation department.
Are You Interested in this challenge? This position is for you if:
- You have an interest in participating in the company’s activities;
- You are a thorough, rigorous, organized, and discerning person;
- You have experience in customer service;
- You are comfortable with computer software;
- You have a collaborative spirit and enjoy teamwork.
Requirements:
- Proven experience as a collection agent.
- Knowledge of relevant legal requirements.
- Excellent communication and interpersonal skills.
- Ability to negotiate and persuade.
- Ability to be polite and compassionate without losing confidence.
- Professional knowledge of MS Office and databases.
Competencies:
- Strong communication skills.
- Organizational and problem-solving skills.
- Great attention to detail.
- Ability to work independently and as a team
This position can be stressful and requires great perseverance and a good sense of urgency. A collection agent must be able to maintain a balance between firmness and empathy to succeed in this role.
What Awaits You?
- Full-time position, 37.5 hours per week;
- Friendly work environment;
- Collective insurance, pension plan (REER), 3 weeks of vacation, and more.
- Hybrid work model (3 days in office)
- Superior benefits including extended healthcare
- RRSP program with company match
- A new vibrant office environment in Toronto
Additional Information
Sponsorship not available
Hybrid work after the probation period
Do you want a stimulating work environment where you will be challenged to excel? This is exactly what Iceberg Finance has to offer! Send us your resume!
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