Customer Service Representative

• Join one of the leading architectural hardware suppliers in North America
• Grow your career within a company with incredible culture
• Be rewarded with competitive annual salary of $48,000-$58,000, plus benefits

About the Opportunity

Taymor is looking for a full-time Customer Service Representative (CSR) to join our team in Delta, BC, from Monday-Friday 8:00am-4:00pm (37.5hr/week). This is a rotating, hybrid work schedule of 3 days per week from our Delta office (Tuesday, Wednesday, Thursday), and one week per month all 5 days in the office. From time to time you may be asked to come in on additional days based on business needs. It is optional to work from the office all days if preferred; our schedule aligns with our telecommuting policy, and we reserve the right to update it as business needs require.

Working with various teams within the organization to ensure end-to-end award-winning customer service delivery, your day-to-day responsibilities include but are not limited to:

• Receiving, processing, verifying, and confirming inbound customer orders via telephone, fax, email, or Electronic Data Interchange (EDI)
• Ensuring accuracy of inputted orders, and evaluating alternate supply for discontinued product or back orders
• Providing accurate information concerning product availability, order status, product specifications, technical advice, pricing, and services, as required and upon request from customers and outside sales team members
• Communicating and coordinating with other departments to resolve inquiries, including product, shipping, and billing items
• Approving returns and evaluating restocking charges when appropriate
• Recommending continuous improvements in products, packaging, shipping, service, or billing methods and procedures
• Supporting outside sales team as needed, and assisting other Taymor associates as requested

About You

To qualify, you will need at least 2 years of experience in client-facing customer support, telephone customer service, inside sales support, or call centre experience.

In addition, the following will be considered valuable assets, but are not required:

• Experience with an Enterprise Resource Planning (ERP) software such as Sage X3, JD Edwards, SAP, etc.
• Technical/mechanical aptitude to learn and troubleshoot various product lines
• Intermediate proficiency with MS Office suite
• Accurate data entry skills with a minimum typing speed of 40 wpm
• High school education; post-secondary education preferred

Experience in manufacturing, distribution, or home building industries is strongly preferred, but not required.

Most importantly, you demonstrate an excellent, solutions-focused approach to customer service. As a positive, outgoing, and personable team player, you consistently think outside the box and take calculated risks to ensure an exceptional customer experience.

About the Benefits

In return for your hard work and excellent customer service skills, you will be awarded a competitive base salary of $48,000-$58,000, based on skills and experience, along with a wide host of benefits including:

• 3 weeks starting vacation
• 8 wellness days
• RRSP matching
• Group retirement program for employees
• Extended health, dental, vision, and prescription coverage effective immediately
• Life, dependent, and disability insurance
• Lots of support for continuous learning to advance your skills
• A family-first culture where work-life balance truly matters

Taymor welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.